American Home Shield has sent Contractors out to repair our 2 Air Conditioning Units that are covered by our Home Warranty this year alone. Still not Repaired. They just fill the 2 units with Freon at a COST OF 600+ Dollars to me and do not perform a leak test as both units are leaking Freon. The last fill up was the end of August 2018 and now they are sending out another contractor to fill up again on Dec. 28th. After the last fill up in August I called and let AHS know they did not fix the leak and was told rudely "We won't send someone else out because your units are working now". Of course they were after 600.00 in Freon. Now 5 1/2 months later I have to get them filled again. This company has zero customer service or care. When I called today 12-28-18 it was recommended to me to hire my own contractor to get them fixed on my own dime. I asked "What? Why do I have a home warranty then"? I can't believe AHS is going to lose a 12 year customer (Me) because they can't fix my A/C. I will not be renewing and NOT recommending to anyone. AHS used to be a great company that cared about its customers but not anymore.
I was actually told by a AHS on 12-29-18 that there was no Supervisor to talk to as they were ALL on vacation until 1-2-18 and if I wanted to I could hire a company on my own and pay for it? Why do I have a warranty? I did hire someone as I was so frustrated (See attached) (DelAir)
I was actually told by the customer representative if I didn’t like the service I could cancel but don’t expect a refund on the contract? WOW!!
They performed a leak test on both coils which are leaking and need to be replaced (Not repaired as they are beyond repair) . I had to pay over 1600.00 of Freon this year out of my pocket due to AHS NOT repairing my units correctly.
I have again had AHS for over 12 years and the last 2 years have been HORRIBLE contractors and Customer Service!!!!
Edward Tilka- Contract # 231734332
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Warranty issue.
Monetary Loss: $5600.
Preferred solution: Deliver product or service ordered.
I didn't like: Had to hire outside company to do the job, Take your money and do not make the repairs.