Product: American Home Shield Water Heater Warranty Clear all filters (45 of 45 reviews match)
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1.0
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4/26/2019 Came home to a busted hot water heater..water all over garage floor. Called for service...agent on phone logged it as an emergency. When plumber called me they said it would be 5 days before they could get to me. I couldn't go 5 days without water. Called AHS...
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Review
#1522566 Review #1522566 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Placed work order for water heater issue (no hot water) on about 10 Mar 19 and had to wait about 48 hours to get work order processed. Then finally received a call from Plumber Contracted to perform the job. They came out on 13 Mar to conduct an assessment of what need...
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Review
#1492269 Review #1492269 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Loss
$1486
Preferred solution
Let the company propose a solution
So it took me 4 days to finally get someone on phone..They in turn told me they had to send someone out not me to get it fixed or replaced. So the guy they picked came and checked it out and told me it wasn't up to code so ahs wouldn't cover it and I had to pay out of...
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1 comment
Anonymous
#1673089

AHS only pays the plumber your $100 seervice fee, therefore the plumber has to either: find a way to deny the claim outright; find modifications that are needed and overcharge for them; or do the work for free and provide all the equipment at his own expense. If you were the AHS plumber, which would you choose?

The answer you’d pick is a forth option: don’t work for AHS—but then who would come when you try to use your AHS service on your next plumbing call? If there are no plumbers willing to work with AHS, your policy is even more useless than it already is. So where is the solution? The only solution to create a change in the home warranty industry would be for all consumers and realtors to refuse them!

Mass cancellations and rapidly decreasing sales should get their attention. If homeowners and homebuyers would just stop trying to save money on their home repairs by looking for ways to avoid the responsibility themselves, and just hire local, trustworthy, LICENSED-in-an-actual-trade, NOT a general handyman or “general contractor”, but an actual small business man who answers to all the government authorities, they would not run into scheisters who have given the trades a bad name. Household Repairs are abhorrently expensive, in part, due to inflation, and in part due to government control. Not greed.

Things cost a fortune now, but people don’t mind paying outrageous prices for fun stuff, like Vacations and home improvements of a cosmetic nature. Appliances are less repairable than they used to be, and replacements are the often the most cost-effective option.

Nothing can be done about that, as we have become a disposable society. We value electronics, LED lights and smart technology too much, and it has made us lose common sense.

Review
#1514693 Review #1514693 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Placed work order for water heater issue (no hot water) on about 10 Mar 19 and had to wait about 48 hours to get work order processed. Then finally received a call from Plumber Contracted to perform the job. They came out on 13 Mar to conduct an assessment of what need...
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1 comment
Anonymous
#1660869

It’s good you are letting people know that a home warranty is not a good idea to save either time or money. And time equals money!

The plumbing company I work for installs (to paying customers, not home warranty) 50 gallon electric water heaters including the water heater, parts, fittings and labor for $865. There is no wait or extra charges for paying customers. That is completely outside of home warranty work. The scenario you explained of having to wait 12 days and pay $580 out of pocket (plus, I’m assuming, your service fee?) is a perfect example!!!!

AHS is not paying the plumber anything on your behalf. You don’t need a home warranty. Just give your business to the small local businesses in your area and you will save so much time and aggravation. Please learn from this experience and share with others.

The home warranty business is not going to change. They aren’t violating any laws so nobody can make them do the right thing. It is not the contractors’ fault either. It is just a corporation that capitalized on the vulnerability and ignorance of homeowners who are afraid of the high costs of home repairs in highly regulated trades.

More government regulations will only make the costs go even higher. It already costs tradesmen a fortune to stay in business and then customers turn to home warranties to avoid the costs. Well, somebody has to pay the costs or there will be no repairs. Shop small and local.

Support the local businesses. They are everywhere, trying to earn a living doing hard work.

$865 for a complete water heater installation is all it costs. No wait.

Review
#1492235 Review #1492235 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
1.4
Details
American Home Shield - Fraud
On, 11/2/18 my water heater went out. I called to schedule for service in which a plumber came out and diagnose the unit. Before he left he told my husband that the part (T&P) wasn't covered under the warranty. So, going over my contract where I came to a list of our...
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Review
#1394866 Review #1394866 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Reason of review
Warranty issue
Loss
$125
Preferred solution
Full refund
1.0
Details
An Attorney should open up a Lawsuit against this Company I plan on contacting the BBB and making a Formal complaint! Do not give this company your money. I bought my Contract with my home. Everything in the house was warranties. If they couldn’t fix it they would...
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1 comment
Anonymous
#1605066

They sell peace of mind. You had it, right up until you needed them to pay for something, so I wouldn’t call it a complete waste.

Sorry you had to wake up from the peaceful dream of security and safety, unicorns and roses, only to find out that you will have to resolve your own issues with your home appliances. The $50 per month is gone. They get the better end of every deal. Even when there is a payout, it is the contractor who pays for it, not AHS.

That’s why the contractors have to play games and act as if they don’t know what’s going on. The contractors are the ones that have to pay to fix things, and if they charge AHS they will lose the contract. Do you know how healthcare works in say, the county jail? A healthcare company is under a contract to handle all the inmates medical needs for a flat total price, regardless of how many inmates or how sick they are.

The less medicine and medical treatments that are supplied, the more money the contractor gets to keep, and try to get contracts with other jails. It’s kind of the same premise with home warranties. The contractor doesn’t get much money at all and if they end up having to spend any money on your house, the contractor will lose money. Therefore they try not to need parts or new equipment, only some wire, tape, canned air, glue, screws, etc.

they can’t spend a lot of time on each job because they are contracted to handle ALL of the AHS jobs in a huge territory (150 mile radius) and possibly even the customers from different warranty companies other than AHS. So if they get hung up at one job for more than a few minutes, they are burning money and *** off all the other customers who are angrily waiting. Just look at all the complaints on here and tell me if any of this rings a bell. The best thing to do is for THE CUSTOMER to get rid of all home warranty contracts and let the rest of the fools find out for themselves.

How is complaining to the BBB or anybody else going to make them stop?

They sell paper and words that make people feel happy. When the happiness vanishes into thin air, they can cancel the contract.

Review
#1410800 Review #1410800 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Please NEVER EVER take warranty from American Home Shield (AHS). We came back from vacation on November 22nd at 11 pm and as soon as we entered home, we heard water dripping sound and water was on the floor. We heard the sound from water heater, so we realized there...
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3 comments
Anonymous
#1602255

It is Thanksgiving holiday for most everyone. It is unfortunate that you had a water heater leak on Thanksgiving, and there are many plumbing companies available for a premium charge.

Home warranties do not allow an extra charge or any other incentive for after hour emergencies. In fact, the cost per claim limit forced on their plumbers takes away any incentive to take the call during normal business hours. You will be out of pocket as much or more using the AHS plumber as you would if you call a retail plumber who is available. AHS will not cover all these costs.

It is not their fault your tank leaked on a holiday, nor is it their fault that your shutoff valve on the water heater has failed, or that you had to shut off the whole house. Why don’t YOU go to Home Depot, buy a water heater, and call a local plumber to install it? No more hotel, phone calls, waiting and frustration! Whether AHS reimburses you or not should be irrelevant to your decision to remedy the situation.

They aren’t going to give you much money anyway, if any. A water heater replacement should cost between $900-1500. Google how much does a water heater cost and see for yourself. AHS is only going to cover about $400 if that.

You are spending that much on a hotel. Cancel the home warranty and learn who to call in your area for home repairs.

Find local small businesses to deal with. Don’t switch to another home warranty company because AHS is the best and they all suck.

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Review
#1407128 Review #1407128 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.0
Details
My elderly mother who is over 80 years old with stage four cancer and undergoing chemo therapy has been without a water heater for 9 days. American Home Shield gave her the run around for 9 days, promising that a plumber will be there to replace her water heater. For a...
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1 comment
Anonymous
#1595016

A standard electric water heater replacement job is worth $900, installed with new fittings and an expansion tank. AHS only pays their plumber $100 per claim, and your deductible covers it for AHS.

The customer has to pay the difference. It’s a repair discount service, more than an “everything is free” service. Furthermore, deeply discounted prices equals cut rate, slow service.

You can’t save both money AND time. One has to be chosen over the other.

Review
#1397300 Review #1397300 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Had a water heater leak. Contract states all parts and components covered, however, AHS stated all installation costs were "modifications" excluded from coverage. Do not trust them..
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1 comment
Anonymous
#1607496

Plumbers charge $900 to install electric 50 gallon water heater, including water heater, expansion tank, and new shut off. Gas water heater is roughly $300 more to connect gas line and vent.

AHS pays the plumber $125 for the whole job. Plumber buys water heater and all the fittings. Where is the rest of the money $775-$1075 supposed to come from, thin air? If plumber charges AHS more than the $125 or refuses to do the job, he will be removed from the AHS list of plumbers.

Without the out of pocket costs tonthe homeowner, the plumber can’t even break even on the job. Does anyone understand this? The problem with home warranty companies is that they don’t have a magical recipe to make things cost less at the parts house, yet they don’t want to detract from their own profitability by spending money on water heaters and labor. That’s for the contractors to pay for, according to AHS.

If anyone can figure out how to force AHS to actually pay the contractors rather than just call it “coverage” that would solve everything. When AHS “covers” something, it doesn’t mean they are “payingl for it.

It means the contractor is paying for it and they try not to absorb any more than they have to. All while AHS pockets the premiums and chooses the contractor who turns in the least amount on the bill.

Review
#1415084 Review #1415084 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Pros
  • Cancelling contract
Reason of review
Warranty issue
Loss
$1200
Preferred solution
COVERAGE OF HEATER

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

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American Home Shield reviews
1.3
Details
My contract states that my water heater and components are covered. The components under my contract are what CNJ call modifications. Yet AHS does not pay for modifications. Modifications :poop: /components are one and the same. I refuse to pay CNJ any monies for any...
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1 comment
Anonymous
#1557388

This info may not be helpful to you to understand the warranty business model, but here goes. Maybe another customer will find this useful or at least understand why things are this way.

Home warranties force their vendors to adhere to an artificially low pricing average. All the work orders assigned to the vendor are averaged, and the average cannot exceed around $120 for the Plumbing trade. It’s around $200 for the HVAC trade. That means that if a water heater replacement job costs $1200, which is a reasonable amount a plumber would charge under normal retail circumstances, the AHS plumber will only be able to bill AHS $120 for the entire job, including the water heater, in order to remain as their vendor.

AHS doesn’t want more than one or two vendors in a 150-200 mile radius. They find 2 small plumbers, and give them all their calls, swamping them with call volume. With artificially low billable averages, the contractor has to look elsewhere for his money: the customer. The expenses you listed are legitimate necessities on a water heater installation.

The plumber can’t possibly absorb AHS’ costs and yours too. In the private sector, a profit must be made. AHS is wrong to hold the contractor to artificially low rates, but it is no different than a doctor who works for a health insurance company. The doctor has to waive much of the bill in order to service the patients with insurance, or not accept the work.

In the case of the AHS contractor, warranty work cannibalizes the retail business model, because of the high call volume and the negative feelings associated with home warranties. The plumber or contractor becomes totally dependent upon warranty work, and expands the workforce and fleet accordingly, but still has to cut corners to stay afloat, due to the extremely low profit margin. Remember, if there is no profit, there is no point in remaining in business.

If the contractor goes under, AHS will find another plumber willing to cut his own throat. There are always plenty of warranty customers, because even after reading all these negative reviews, people will still buy the plans, and realtors will still offer them on home sales.

Review
#1351833 Review #1351833 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Cons
  • No real care of customer service
Reason of review
Problems with payment
Loss
$750
Preferred solution
Full refund