Product: American Home Shield Water Heater Warranty Clear all filters (45 of 45 reviews match)
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0 comments
1.0
Details
4/26/2019 Came home to a busted hot water heater..water all over garage floor. Called for service...agent on phone logged it as an emergency. When plumber called me they said it would be 5 days before they could get to me. I couldn't go 5 days without water. Called AHS...
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Product
American Home Shield Water Heater Warranty
Review #1522566 is a subjective opinion of poster.
1 comment
So it took me 4 days to finally get someone on phone..They in turn told me they had to send someone out not me to get it fixed or replaced. So the guy they picked came and checked it out and told me it wasn't up to code so ahs wouldn't cover it and I had to pay out of...
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Anonymous
#1673089

AHS only pays the plumber your $100 seervice fee, therefore the plumber has to either: find a way to deny the claim outright; find modifications that are needed and overcharge...

Author
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Review #1514693 is a subjective opinion of poster.
0 comments
Placed work order for water heater issue (no hot water) on about 10 Mar 19 and had to wait about 48 hours to get work order processed. Then finally received a call from Plumber Contracted to perform the job. They came out on 13 Mar to conduct an assessment of what need...
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Author
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Loss
$1486
Preferred solution
Let the company propose a solution
Review #1492269 is a subjective opinion of poster.
1 comment
Placed work order for water heater issue (no hot water) on about 10 Mar 19 and had to wait about 48 hours to get work order processed. Then finally received a call from Plumber Contracted to perform the job. They came out on 13 Mar to conduct an assessment of what need...
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Anonymous
#1660869

It’s good you are letting people know that a home warranty is not a good idea to save either time or money. And time equals money! The plumbing company I work for installs (to...

Author
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Review #1492235 is a subjective opinion of poster.
1 comment
Had a water heater leak. Contract states all parts and components covered, however, AHS stated all installation costs were "modifications" excluded from coverage. Do not trust them..
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Anonymous
#1607496

Plumbers charge $900 to install electric 50 gallon water heater, including water heater, expansion tank, and new shut off. Gas water heater is roughly $300 more to connect gas...

Author
Location
Ladson, South Carolina
Product
American Home Shield Water Heater Warranty
Pros
  • Cancelling contract
Reason of review
Warranty issue
Loss
$1200
Preferred solution
COVERAGE OF HEATER
Review #1415084 is a subjective opinion of poster.
1 comment
1.0
Details
An Attorney should open up a Lawsuit against this Company I plan on contacting the BBB and making a Formal complaint! Do not give this company your money. I bought my Contract with my home. Everything in the house was warranties. If they couldn’t fix it they would...
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Anonymous
#1605066

They sell peace of mind. You had it, right up until you needed them to pay for something, so I wouldn’t call it a complete waste. Sorry you had to wake up from the peaceful dr...

Author
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Review #1410800 is a subjective opinion of poster.
3 comments
Please NEVER EVER take warranty from American Home Shield (AHS). We came back from vacation on November 22nd at 11 pm and as soon as we entered home, we heard water dripping sound and water was on the floor. We heard the sound from water heater, so we realized there...
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Anonymous
#1602255

It is Thanksgiving holiday for most everyone. It is unfortunate that you had a water heater leak on Thanksgiving, and there are many plumbing companies available for a premium...

Author
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Review #1407128 is a subjective opinion of poster.
1 comment
1.0
Details
My elderly mother who is over 80 years old with stage four cancer and undergoing chemo therapy has been without a water heater for 9 days. American Home Shield gave her the run around for 9 days, promising that a plumber will be there to replace her water heater. For a...
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Anonymous
#1595016

A standard electric water heater replacement job is worth $900, installed with new fittings and an expansion tank. AHS only pays their plumber $100 per claim, and your deducti...

Author
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Review #1397300 is a subjective opinion of poster.
0 comments
1.4
Details
American Home Shield - Fraud
On, 11/2/18 my water heater went out. I called to schedule for service in which a plumber came out and diagnose the unit. Before he left he told my husband that the part (T&P) wasn't covered under the warranty. So, going over my contract where I came to a list of our...
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Author
Location
Carroll, Iowa
Product
American Home Shield Water Heater Warranty
Reason of review
Warranty issue
Loss
$125
Preferred solution
Full refund
Review #1394866 is a subjective opinion of poster.
3 comments
1.5
Details
My water heater went out on Wednesday. Called American Home Shield. They sent out a tech. Tech guy said "I" had to call the manufacturer for parts because he was not going to wait on hold for 2 hours. Called American Home again, they sent out a tech again. Tech guy...
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Anonymous
#1660593

SAME PROBLEMS WITH TECH AND AHS - THIS IS THE WORST COMPANY EVER

Author
Product
American Home Shield Water Heater Warranty
Reason of review
Bad quality
Review #1359400 is a subjective opinion of poster.