Manufacturer: American Home Shield Category: Warranty Clear all filters (13 of 13 reviews match)
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Water heater went out, I have all girls, they need their H2O....and hot! Called AHS, and they sent out a plumber, thought he would fix it, nope, he says "yep, you need a new H2O heater, that will be $75.00 please." AHS says they will send me their "approved Water...
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Hot water heater (HWH) went out on 1-17. Sent a plumber out. Plumber took time ordering new HWH. Had agent call plumbing co. to check status.. 1-19 called plumbing co and said waiting on AHS to order HWH. Called AHS said they ordered, but no one knew where it was...
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2.8
I liked
  • Agents tried to help
I didn't like
  • Time it takes to get a hot water heater
  • Dad got hwh in 3 days with ahs
#994410
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The hot water heater went out on Sunday, December 25, 2016 at approximately 5:30 a.m. I called in the claim immediately for which I received a automated response. Knowing that it was a holiday, I won't get an immediate response. Therefore, I called back Monday...
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1.5
I didn't like
  • No management available to resolve issues
#983038
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American Home Shield Water Heater Warranty Review

#855363
1.0
Thug company. nothing is covered in their policy. They are liers.We shoild file a law suit agsinst this company. they left my heater leaking.
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American Home Shield Water Heater Warranty Review

#834463
1.7
Easy to submit request and pay your deductible. Near impossible to find a good contractor they send. 4 weeks and my 14 yr old water heater still isnt replaces. I suspect AHS only contracts with the cheap guys. Will be cancelling my AHS contract.
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AHS called 12/28 - repair labor, new water heater and haul away fully covered. 12/28 servicer confirmed 9:00 a.m. for 12/29. Tech arrived and completed job. While being without hot water for numerous days, I really cannot complain due to the Christmas holiday. My...
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4.5
I liked
  • That ahs stands behind its warranty contract
I didn't like
  • Service delay created by the holiday
#981726
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I am ten days out on trying to get a water heater that is leaking fixed or likely replaced. They sent a guy out but because we had shut the water off (it was leaking!!) they denied the claim. I called back and pushed to get another guy out ther and had it leaking for...
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Anonymous

Anonymous Had to pay a $100 deductible to get my water heater checked out took about two weeks for them to come. Turns out I need a new one it gets approved but I still have to pay plum...

Hot water heater went out. I called AHS who scheduled a tech to arrive between 10 am and 2pm two days later with promise of 30 min. warning time for tenant. At 9:30 am on day of arrival, he calls to say he is 5 min away and cannot wait for me to notify tenant...
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Anonymous

Anonymous The EXACT same thing happened to me - down to the penny of the "code" updates!

Water heater is leaking on a Friday evening and they said they couldnt do anthing but create a request to schedule an apointment by Tuesday of the next week. That was not get someone to our house by Tuesday but actually was just to give them time to make the call to a...
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I sent a request to fix my water heater and the contractor charged me $125 just to tell me it needed to be replaced. I contacted AHS and they told me it wasn't covered completely and that I needed to pay over $600 out of pocket to get it fixed. I immediately canceled...
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My wife and I went on vacation to come back to a leaking water heater. We contacted American home sheild on monday Of whom we have been a customer for 15+ years to schedule an appointment 24 hrs later still no call from a contractor. We called the contractor that was...
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Anonymous

Anonymous They are the worst! We are in a similar situation with a/c. Thinking about going after them...so angry

Will not replace our water heater with something comparable. They want to give us $589 to replace our 82 gallon water heater or for us to take a 50 gallon water heater with a mixing valve. A licensed plumber warned me not accept a mixing valve because I will NOT have...
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