Manufacturer: American Home Shield Category: Warranty Clear all filters (18 of 18 reviews match)
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They are avoiding the inevitable and do not want to replace the water heater. Extremely frustrating! I believe they are here to make money and not to help! Don't believe in this insurance it's a scam. The only reason we have this is because the seller paid for it but...
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Product
American Home Shield Water Heater Warranty
I didn't like
  • Very poor customer service
  • Not honoring the warranty
  • Customer service department
#1069310
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Condensation from my air conditioning coil leaked into my water heater basin and extinguished my pilot light on the water heater. Called American home shield. They sent out a technician from Affordable Leak Protection L.L.P.. The technician used my wet vac to suck out...
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Product
American Home Shield Water Heater Warranty
I didn't like
  • Professionalism
#1065090
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I MADE A CALL YESTERDAY MORNING BECAUSE MY WATER HEATER WAS LEAKING BADLY. AFTER 12:43 SEC. SOMEONE PICKED UP. I WAS TOLD THAT THE ONLY SERVICE COMPANY AVAILABLE?? WOULD BE ABLE TO COME THE NEXT DAY OR POSSIBLY LATE THAT DAY. LONG STORY SHORT...THEY CAME OUT LATE AND...
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1.2
Product
American Home Shield Water Heater Warranty
I didn't like
  • Misleading contracts
#1043232
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American Home Shield Water Heater Warranty Review

#855363
1.0
Thug company. nothing is covered in their policy. They are liers.We shoild file a law suit agsinst this company. they left my heater leaking.
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American Home Shield Water Heater Warranty Review

#834463
1.7
Easy to submit request and pay your deductible. Near impossible to find a good contractor they send. 4 weeks and my 14 yr old water heater still isnt replaces. I suspect AHS only contracts with the cheap guys. Will be cancelling my AHS contract.
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Water heater went out, I have all girls, they need their H2O....and hot! Called AHS, and they sent out a plumber, thought he would fix it, nope, he says "yep, you need a new H2O heater, that will be $75.00 please." AHS says they will send me their "approved Water...
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Product
American Home Shield Water Heater Warranty
#1036473
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Hot water heater (HWH) went out on 1-17. Sent a plumber out. Plumber took time ordering new HWH. Had agent call plumbing co. to check status.. 1-19 called plumbing co and said waiting on AHS to order HWH. Called AHS said they ordered, but no one knew where it was...
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2.8
Product
American Home Shield Water Heater Warranty
I liked
  • Agents tried to help
I didn't like
  • Dad got hwh in 3 days with ahs
  • Time it takes to get a hot water heater
#994410
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The hot water heater went out on Sunday, December 25, 2016 at approximately 5:30 a.m. I called in the claim immediately for which I received a automated response. Knowing that it was a holiday, I won't get an immediate response. Therefore, I called back Monday...
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1.5
Product
American Home Shield Water Heater Warranty
I didn't like
  • No management available to resolve issues
#983038
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AHS called 12/28 - repair labor, new water heater and haul away fully covered. 12/28 servicer confirmed 9:00 a.m. for 12/29. Tech arrived and completed job. While being without hot water for numerous days, I really cannot complain due to the Christmas holiday. My...
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4.5
Product
American Home Shield Water Heater Warranty
I liked
  • That ahs stands behind its warranty contract
I didn't like
  • Service delay created by the holiday
#981726
Reply to reviews
I am ten days out on trying to get a water heater that is leaking fixed or likely replaced. They sent a guy out but because we had shut the water off (it was leaking!!) they denied the claim. I called back and pushed to get another guy out ther and had it leaking for...
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Anonymous
Anonymous

Had to pay a $100 deductible to get my water heater checked out took about two weeks for them to come. Turns out I need a new one it gets approved but I still have to pay plum...

1.0
Product
American Home Shield Water Heater Warranty
#971686
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Hot water heater went out. I called AHS who scheduled a tech to arrive between 10 am and 2pm two days later with promise of 30 min. warning time for tenant. At 9:30 am on day of arrival, he calls to say he is 5 min away and cannot wait for me to notify tenant...
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Anonymous
Anonymous

The EXACT same thing happened to me - down to the penny of the "code" updates!

Product
American Home Shield Water Heater Warranty
#932322
Reply to reviews
Water heater is leaking on a Friday evening and they said they couldnt do anthing but create a request to schedule an apointment by Tuesday of the next week. That was not get someone to our house by Tuesday but actually was just to give them time to make the call to a...
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1.4
Product
American Home Shield Water Heater Warranty
#928737
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