Manufacturer: American Home Shield Category: Repair Clear all filters (5 of 5 reviews match)
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After the technician completed the diagnosis and submitted it to American Home Shield, they decided that they would have the technician modify the heating unit and then put in replacement parts. As the consumer, I was left to pay the cost of the modification. The unit could have been repaired without modifications utilizing manufacturer parts, however those parts cost slightly more, and this cost would not have been passed on to me as the...
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About 2 years ago, WHS installed new water heater and this went wrong. I called them for service and find out new installed water heater need to be changed. When waiting for Technician to bring the new water heater, AHS called and I have to pay permit and other for $320 something which I have to pay all together around $400. if not they will not fix my water heater.(sound like I don't have choice) According to them their warranty is only 30 day...
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Anonymous

GA Homeowner I too had water heater go out and am now dealing with AHS to pay for repairs. My issues are similar, where the plumber they sent out indicated he needs to "modify" my system,...

1.0
I liked
  • Prompt service
I didn't like
  • Extra charge from vendor
#995936
Their modifications where gas line, plumbing, vent and tear down which I'm thinking is removal of the defective hot water heater. Total cost of modifications over $380.00. Keep in mind that a vent is already in place just needs to be reconnected. The gas line is in place and is flexible. Just needs to be reconnected. Water lines in place just need copper fitting attached. So what remodifications they are talking about is unknown. Maybe they are...
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1.3
I didn't like
  • Dishonest contractors
  • Fraudulent
#948450
An appt was schedule to put it in 3 days later, 2 weeks after the claim was submitted. The afternoon before the contractor was supposed to come, he calls and says that he hasn't even ordered the water heater, and that it would not be til next week. So it will be 20 days after the claim was submitted before the problem is even fixed. And now our old one has completely quit. Now we have no hot water and six kids bathing in cold water for 7 days! .
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My tan less water heater went out three Satirdays ago. The plumbing Company came out that day and tried to contact the maker of the water heater, but they were closed. On Monday he came back and spoke with the make of the water heater and was told where he could order the part. He said he was going to the company to order the part. Came back the third week and installed the part and them stated that he needed to replace another part. Going into...
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