Manufacturer: American Home Shield Category: Repair Clear all filters (8 of 8 reviews match)
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Our water heater has been out for over 2 weeks. We filed a claim online with American Home Shield (AHS) immediately and were assigned to a vendor. The vendor came 3 days later (which was miserable at the time - we had no idea how inadequate and unaccountable AHS would...
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Anonymous
Anonymous

Same thing. We waited over 3 weeks to get a dryer fixed and calling customer service is an absolute nightmare. It is staffed by young, very *** people who do not listen to you...

Anonymous
Anonymous

Same type of thing for us at 2weeks for replacement and they can't get us scheduled for another 7 days. Awful customer service and a vendor that wanted to rip us off of non c...

1.0
Product
American Home Shield Water Heater Repair
#1031980
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00 for the water heater and labor charges which is very less than the water heater itself and also they don't provide the list of suppliers (also as it is a scam.) Please go through all the details and Reviews before getting warranty from AHS , there are so many hidden...
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1.0
Product
American Home Shield Water Heater Repair
I didn't like
  • Ahs not worth at all loss of money
#1026221
Reply to reviews
After the technician completed the diagnosis and submitted it to American Home Shield, they decided that they would have the technician modify the heating unit and then put in replacement parts. As the consumer, I was left to pay the cost of the modification. The unit...
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1.4
Product
American Home Shield Water Heater Repair
#996165
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American Home Shield Water Heater Repair Review

#1019441
1.0
Hot water heater went out Thursday called them immediately, contractor came out Friday, and never heard back from them all day Friday. These people expect their payment on the day it's due, but want their customer to be without hot water. Do not waste your time or money on AHM
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About 2 years ago, WHS installed new water heater and this went wrong. I called them for service and find out new installed water heater need to be changed. When waiting for Technician to bring the new water heater, AHS called and I have to pay permit and other for...
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Anonymous
GA Homeowner

I too had water heater go out and am now dealing with AHS to pay for repairs. My issues are similar, where the plumber they sent out indicated he needs to "modify" my system,...

1.0
Product
American Home Shield Water Heater Repair
I liked
  • Prompt service
I didn't like
  • Extra charge from vendor
#995936
Reply to reviews
Their modifications where gas line, plumbing, vent and tear down which I'm thinking is removal of the defective hot water heater. Total cost of modifications over $380.00. Keep in mind that a vent is already in place just needs to be reconnected. The gas line is in...
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1.3
Product
American Home Shield Water Heater Repair
I didn't like
  • Dishonest contractors
  • Fraudulent
#948450
Reply to reviews
The afternoon before the contractor was supposed to come, he calls and says that he hasn't even ordered the water heater, and that it would not be til next week. So it will be 20 days after the claim was submitted before the problem is even fixed. And now our old one...
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Product
American Home Shield Water Heater Repair
#924334
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My tan less water heater went out three Satirdays ago. The plumbing Company came out that day and tried to contact the maker of the water heater, but they were closed. On Monday he came back and spoke with the make of the water heater and was told where he could order...
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2.1
Product
American Home Shield Water Heater Repair
#846890
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