Product: American Home Shield Washing Machine Warranty Clear all filters (14 of 14 reviews match)
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1.9
Details
It is highly offensive when you pay for a service on time monthly and then when you need to speak with the service provider be placed on hold for hours in order to speak with a human being. Moreover, you continue to play that annoying recording that says you are trying...
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1 comment
Anonymous
#1787457

All insurance companies either squirm out of their obligations entirely, or pay only 50% of actual cost. To complain that only AHS is doing this is remiss.

For example, getting rear-ended in our car at a stop light resulted in a 5 day rental car reimbursement provided by the insurance company in the amount of $150. How does one rent a car for 5 days for $150?!? Not to mention the car being repaired is a full sized SUV, not a Fiesta.

All insurance companies are scams. Obviously, you could save your money and pay for home repairs, because home warranties aren’t required by law as auto liability policies are.

Review
#1726994 Review #1726994 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty

American Home Shield in Las Vegas, Nevada - Unfixed washer

1.0
Details
My bank refunded me the $ 100 fee that AHS charged my account. My washing machine was neither fixed or replaced. I suggest just putting aside the money you pay them for future repairs
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Review
#1693704 Review #1693704 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Warranty issue

American Home Shield in Terra Bella, California - LACK OF SERVICE ON WASHING MACHINE

1.7
Details
Angry I CALLED AHS ON 07/31/2019 AND NOTIFIED THEM OF MY WASHING MACHINE WAS NOT WORKING! THEY NOTIFIED SEARS APPLIANCE SERVICE WHICH CAME OUT ON 08/02/19 AND ON 08/05/19 WITHOUT REPAIRING MY WASHING MACHINE I'VE CALLED BOTH SEARS AND AHS AND STILL HAVE NOTHAD MY WASHING MACHINE FIXED!!!! CAN YOU HELP ME RESOLVE THIS LACK OF SERVICE MY ACCOUNT # 266681632. SEARS SERVICE REQUEST # 'S 517575562 & 518507532 NO ACTION ON OUR MY REQUEST TO FIX MY WASHING MACHINE????? ROBERT RYAN 6495 ROCKY CANYON ROAD CRESTON,CA. 93432
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Review
#1633683 Review #1633683 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Work Experience or Job Application
Preferred solution
Deliver product or service ordered
1.0
Details
My washing machine is in need of repair & a message was left that it want be covered, I will have to pay for the repair because the person that came out from Prestige LIED & said I overload my machine. I do not overload my washing machine. He has come out on more than...
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2 comments
Millicent
#1665603

Yes that is the kind of business that all home warranties are, and the reason is this: the contractor they send has to fund any repair the contractor recommends WITHOUT SUFFICIENT reimbursement. Therefore you will not get a recommendation of an expensive repair or replacement unless the contractor is able to offset the contractor’s loss by charging the customer for non-covered items.

The only compensation the contractor gets is the service fee and more new work orders for playing the game.

Keeping AHS’s costs down is the contractor’s only concern, even when they have to eat the costs themselves. Denials of claims are the most expedient way to close the claim without the contractor having to eat the cost of repair or replacement.

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Review
#1501011 Review #1501011 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Not as described/ advertised
I am making this complaint to bring your attention that I am not satisfied with your quality of customer service. As a loyal customer that diligently made payments on time I feel my washer machine repairs should be fixed. American Home Shield you are thieves, and your...
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1 comment
JellyDoll
#1636548

You just posted your full name, home address and phone number on a public site where everyone in the world can see it, genius. Do you want identity theft and endless harassment from trolls?

Because this is how you get it.

Seriously, why do people keep doing this? It's not like the Internet is new - use your brain!

Review
#1457736 Review #1457736 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Bad quality
When I first got them they were great...answered the phone, responded. Now I have had problems the last two times I needed service. 1. I am STILL waiting for them to get back to me with a quote for my air conditioning - although they called to tell me the parts were...
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Review
#1404405 Review #1404405 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Bad quality
1.9
Details
i paid 125 for service call my washer still not working but since i can never get through to an agent on the phone without waiting an hour im stuck w it!!!
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1 comment
Anonymous
#1599310

Try to go online and place a recall. If it has been longer than the recall period, a new work order will be assigned, and they will charge you a new service fee.

There is just not much that $125 will do but if you get a recall then the repairman has to go back for free. It doesn’t improve the service, in fact it slows it down because now the repairman is coming out of pocket for the expense.

Review
#1403012 Review #1403012 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Bad quality
1.0
Details
I called AHS on June 25th for a non working washing machine. One company set up an appointment. They did not show up. Next company they set up to come the repair guy said he came but he did not (they believed him). I took off work to wait 4 hours for him. By this time...
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Review
#1311306 Review #1311306 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Poor customer service
1.8
Details
Contacted AHS on June 12 regarding reimbursement for our washing machine. I was informed that it would be “5-7 business days for a check to arrive”. I called again over a week and a half ago and I was informed that it would be now be 7-10 business days for our check to...
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Review
#1300691 Review #1300691 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Cons
  • Arrogant nature of their replies
  • Horrible service all around
Reason of review
Poor customer service
Loss
$632
Preferred solution
Full refund
Tags
  • Poor Service Providers

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Reviews

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American Home Shield reviews

American Home Shield - Worst company ever!

My washer has been down for over a month! Can’t get anyone to come out and fix it after they discovered it needed parts. They expect you to make your payment every month and pay a service fee but fail to give the services they offer! I’ve called customer service more than 10 times and they never have an answer for me. Also, there is never a supervisor or someone above the customer service representative you can speak with.
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Review
#1280259 Review #1280259 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Bad quality