Manufacturer: American Home Shield Category: Repair Clear all filters (12 of 12 reviews match)
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I reported that my washing machine wasn't rinsing off all the water and the clothes were very damp after the cycle was done. Three days later a service man came to my house and said he had fixed it. After 2 loads, the problem was still there. After calling again, and...
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1.0
I didn't like
  • Very poor customer service
#996297
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The panel on our washing machine went out and I placed a call to AHS on Monday. The company they referred never called and I had to contact AHS to get them to schedule for Thursday. The person they sent out did not fix the problem and I contacted the company. They said...
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Purchased a digitcal washer and dryer from Sears in addition to American Home Shield insurance coverage. Washer stopped working. Called in for repair American home shield sent out a serviceman. Parts had to be orderd and it came it still took a while for a repair man...
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Anonymous

Anonymous I have seen many people in online complaint forums reporting their troubles with the new computerized washers so when I needed a new washer I decided to stick with an older mo...

American Home Shield Washing Machine Repair Review

#985893
Washing machine that came with my new house flooded my downstairs. I called AHS and the technician they sent out did nothing. I still can't use the machine, but their demanding I still pay them the call fee. Was on hold with customer service for over an hour and they did nothing. Total scam!
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American Home Shield Washing Machine Repair Review

#926873
1.0
I have been on hold forever and a washer I waited 3 weeks to get fixed just broke again ... I need to get a new one ... Call me 4102129682
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It has been one month since a technician came to fix washing machine. He said the part was no longer available and he would contact AHS to inform them and get a replacement in the works. Zero communication since, from American Home Shield OR the technician. Have...
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Washing machine problems. Ahs sets up service with sears repair. Took the day off work to meet repairman, never showed. Called the number and I got someone out of country, phillipines. Could not contact person who was suppose to come by. Ahs sets up another repair,...
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I have two different home warranty accounts with AHS. My washer had an issue over a month ago. I filed a claim using AHS online service. I had to call numerous times to get the claim assigned to a service tech. The service tech showed up after almost a week and said...
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We have had so many issues with this company, you can't reach anyone without experiencing very long hold times, the service people they send are rude, and usually can't fix the problem.We were without a washer for over 6 weeks due to this company's negligence, and...
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We called American Home Shield and put in a service request. On Monday, Sept 26, AHS will send techs out for a SIXTH time to repair this machine - a 12 year old GE top loader. First Visit - independent company comes out. Tech diagnoses problem, says he will order...
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1.6
I didn't like
  • Customer service and quality of work
  • 2 months without a clothes washer despite 6 tech visits
#922838
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I needed a washing machine repaired. I call daily but can't get through. Finally reach them today! Repair person said washing machine had to be replace. AHS said oh we have to do research. Today AHS says here is a number for you to call with appliance purchase...
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1.0
I liked
  • Promise and mission statement
I didn't like
  • Inconsistent answers
  • Lack of responsibility
  • Too long of wait on the phone
#890253
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I am extremely upset with the service I have received from American Homeshield and it's representatives.I have been complaining about my broke washer since March of this year. Instead they have been putting band aids on the promblem leaving me with a broke half...
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