American Home Shield Washing Machine Repair Reviews

(3 reviews)
Price Affordability
Service Scheduling
Value for money
We have had so many issues with this company, you can't reach anyone without experiencing very long hold times, the service people they send are rude, and usually can't fix the problem.We were without a washer for over 6 weeks due to this company's negligence, and incurred large bills from the dry cleaner in the meantime. Lastly, I approved 12 month billing and they charged my debit card the full annual amount without my authorization, now I am...
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We called American Home Shield and put in a service request. On Monday, Sept 26, AHS will send techs out for a SIXTH time to repair this machine - a 12 year old GE top loader. First Visit - independent company comes out. Tech diagnoses problem, says he will order parts, and appointment will be set to make repairs Second Visit - the independent company punted the job to GE. Not sure why. A GE tech came over and did the same diagnostic as...
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I didn't like
  • Customer service and quality of work
  • 2 months without a clothes washer despite 6 tech visits
I needed a washing machine repaired. I call daily but can't get through. Finally reach them today! Repair person said washing machine had to be replace. AHS said oh we have to do research. Today AHS says here is a number for you to call with appliance purchase and guess what - I repeat it 3 times. Then call it and its disconnected. What a joke.!! I played the hold music through our entire real estate sale meeting to show people in the...
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I liked
  • Promise and mission statement
I didn't like
  • Too long of wait on the phone
  • Lack of responsibility
  • Inconsistent answers
I am extremely upset with the service I have received from American Homeshield and it's representatives.I have been complaining about my broke washer since March of this year. Instead they have been putting band aids on the promblem leaving me with a broke half repaired machine. When offered to pay for the machine they only offered half the amount, devaluing my product. I was told that they were going to send my repair fee back for my...
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American Home Shield Washing Machine Repair Review

I have been on hold forever and a washer I waited 3 weeks to get fixed just broke again ... I need to get a new one ... Call me 4102129682