Manufacturer: American Home Shield Category: Repair Clear all filters (11 of 11 reviews match)
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I reported that my washing machine wasn't rinsing off all the water and the clothes were very damp after the cycle was done. Three days later a service man came to my house and said he had fixed it. After 2 loads, the problem was still there. After calling again, and again, and again....for the next 3 months, and them having to even call a Sears technician, the problem still wasn't solved. We are now in August, and a technician has been coming...
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1.0
I didn't like
  • Very poor customer service
#996297
The panel on our washing machine went out and I placed a call to AHS on Monday. The company they referred never called and I had to contact AHS to get them to schedule for Thursday. The person they sent out did not fix the problem and I contacted the company. They said they needed to order 2 parts and get an approval from AHS to do so. I did not hear back from them so I contacted AHS on Monday. They called the company who told them they needed...
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Purchased a digitcal washer and dryer from Sears in addition to American Home Shield insurance coverage. Washer stopped working. Called in for repair American home shield sent out a serviceman. Parts had to be orderd and it came it still took a while for a repair man to come back.once he came back, he was unable to get the tub out the broken washer and he tried harder and ended up breaking it more. He called it in and was told to pack u the new...
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Anonymous

Anonymous I have seen many people in online complaint forums reporting their troubles with the new computerized washers so when I needed a new washer I decided to stick with an older mo...

American Home Shield Washing Machine Repair Review

#985893
Washing machine that came with my new house flooded my downstairs. I called AHS and the technician they sent out did nothing. I still can't use the machine, but their demanding I still pay them the call fee. Was on hold with customer service for over an hour and they did nothing. Total scam!
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American Home Shield Washing Machine Repair Review

#926873
1.0
I have been on hold forever and a washer I waited 3 weeks to get fixed just broke again ... I need to get a new one ... Call me 4102129682
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It has been one month since a technician came to fix washing machine. He said the part was no longer available and he would contact AHS to inform them and get a replacement in the works. Zero communication since, from American Home Shield OR the technician. Have called AHS 4 times and been given the runaround each time...AND told that it is MY responsibility to inform them if I don't hear back from them....which is of course the reason that I...
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I have two different home warranty accounts with AHS. My washer had an issue over a month ago. I filed a claim using AHS online service. I had to call numerous times to get the claim assigned to a service tech. The service tech showed up after almost a week and said they have to order parts and it will take them 7 days to order the part. I called back after 2 weeks and they said they will come out. They came out and nothing has still been...
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We have had so many issues with this company, you can't reach anyone without experiencing very long hold times, the service people they send are rude, and usually can't fix the problem.We were without a washer for over 6 weeks due to this company's negligence, and incurred large bills from the dry cleaner in the meantime. Lastly, I approved 12 month billing and they charged my debit card the full annual amount without my authorization, now I am...
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We called American Home Shield and put in a service request. On Monday, Sept 26, AHS will send techs out for a SIXTH time to repair this machine - a 12 year old GE top loader. First Visit - independent company comes out. Tech diagnoses problem, says he will order parts, and appointment will be set to make repairs Second Visit - the independent company punted the job to GE. Not sure why. A GE tech came over and did the same diagnostic as...
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1.6
I didn't like
  • Customer service and quality of work
  • 2 months without a clothes washer despite 6 tech visits
#922838
I needed a washing machine repaired. I call daily but can't get through. Finally reach them today! Repair person said washing machine had to be replace. AHS said oh we have to do research. Today AHS says here is a number for you to call with appliance purchase and guess what - I repeat it 3 times. Then call it and its disconnected. What a joke.!! I played the hold music through our entire real estate sale meeting to show people in the...
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1.0
I liked
  • Promise and mission statement
I didn't like
  • Too long of wait on the phone
  • Inconsistent answers
  • Lack of responsibility
#890253
I am extremely upset with the service I have received from American Homeshield and it's representatives.I have been complaining about my broke washer since March of this year. Instead they have been putting band aids on the promblem leaving me with a broke half repaired machine. When offered to pay for the machine they only offered half the amount, devaluing my product. I was told that they were going to send my repair fee back for my...
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