Product: American Home Shield Warranty Clear all filters (446 of 446 reviews match)
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I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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87 comments
Anonymous
#1687210

Freon RipOFF. Why can I buy home Freon 410 on the Internet for about $9-$10 a pound, (AHS covers $10 a pound for each pound), but the contractor charges about $70 per pound.

Dang - we all know that they are paying less than $10 per pound for it!!!!!! We homeowners are getting ripped-off and no-one either is doing nothing or can't do anything to STOP this.

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Review
#135027 Review #135027 is a subjective opinion of poster.
Product
American Home Shield Warranty
1.0
Details
American Home Shield - When working with them about A/C, don't bother.
American Home Shield - When working with them about A/C, don't bother.
American Home Shield - When working with them about A/C, don't bother.
American Home Shield - When working with them about A/C, don't bother.
This company repeated failed to fix my A/C issues, then terminated my service upon my contract ending. A/C still not repaired a year later. We had AHS since purchasing our Home in 2015. Had no issues with them in servicing various things like our Furnace and Water...
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Review
#1573712 Review #1573712 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Just about every interaction i had with them
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Full refund
Tags
  • Unprofessional
  • False Claims
  • Avoidance
  • Misrepresentation
1.0
Details
In November 2018, Tuesday, came home to find our garage and laundry room flooded. The 17-year old water heater had failed. Called AHS immediately, gave the all the details, make & model of water heater, etc. The next day waited for a contractor to call to arrange...
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3 comments
Anonymous
#1673126

Only way I have gotten anywhere is sent details and reported them to BBB! Gave them headquarters adress, etc. Also, all of them had a cap $1500 in the very fine print!

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Review
#1484652 Review #1484652 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Long on times to talk to an agent
Reason of review
Warranty issue
Loss
$1004
Preferred solution
Full refund
Tags
  • Poor Claims Service
1.8
Details

Update by user Oct 24

Noticed some errors in my original text. I had NOT called them for a preseason check and thought stuff wasn't covered due to this fact. (That's what meant say.)If you see their logo when buying a house, decline the service.I didn't renew my contract and this the third...

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Resolved
Review
#1689412 Review #1689412 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • Customer service was professional
Cons
  • Refusal to pay for my repair
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Home Shield
  • Roof Repair
  • Boiler Repair

American Home Shield - FAKE CONTRACT

1.0
Details
Got notice in mail a number of months ago - called in to inquire. Elected NOT to sign up. Got a bill for a "contract" ($706.07) in November. Felt like identity theft/a scam. Called in. Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no. Second rep told me what she had and cancelled contract. Waiting on e-mail. It sounds like someone tried to meet their sell quota with me.
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Review
#1712226 Review #1712226 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
FAKE CONTRACT
Preferred solution
There'd better not be any loss.
1.0
Details
American Home Shield - Unresponsive with long hold times!
American Home Shield - Unresponsive with long hold times!
American Home Shield - Unresponsive with long hold times!
I called to report my HVAC was broken and leaking through the ceiling to the bottom floor. After 8 days, a technician finally came out and looked at our system. Now 2 days later, I called to find out when it would be repaired. After 5 phone calls where I was...
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1 comment
Anonymous
#1684897

My guess is the system is low on refrigerant and the coil is frozen up. This results in an abundance of water overflowing the condensate drain line.

They probably discovered excessive corrosion on the copper coil, resulting in a refrigerant leak, which is an unfixable problem. The contractors for AHS are so busy that they haven’t had time to work up your report to AHS, but when they do, be prepared for bad news. At minimum, you will hear that the refrigerant will cost YOU out of pocket up to $1500, as AHS only covers $10 per pound. You will also hear that secondary damage is not covered, so the Sheetrock damage is yours to fix.

Also, water dripping through the ceiling under an air handler tends to be a recurrent problem, so don’t fix that ceiling yet. AHS will never get that to stop. Their halfarst repairs will only go so far.

You need a complete new system, outside and in the attic, but be assured they won’t be paying for it. How long do you want to have this problem go on?

Review
#1531568 Review #1531568 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Customer service is the worst
Reason of review
Damaged or defective
Loss
$7000
Preferred solution
Deliver product or service ordered

American Home Shield in Gilbert, Arizona - Denied reimbursement

1.3
Details
American Home Shield - Denied reimbursement
I was checking my checking account 3 days ago and saw a charge to AHS. I called AHS and found out I had renewed my contract in June and had been paying monthly. I forgot I had renewed and had paid $643.96 for an A/C repair on August 7. I contacted AHS and was told I will not be reimbursed because I had not gone through them. I'm 76 and memory is not too sharp anymore. Not happy and will not renew with AHS next year.
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Review
#1688985 Review #1688985 is a subjective opinion of poster.
Product
American Home Shield Warranty

American Home Shield in Murrieta, California - Court today....Guess what ...the judge ruled in favor of the plumber that charged me $700 to replace a water heater that my AHS contract says is covered. They are the worst run and turn fast away fro

1.0
Details
I now have to go after AHS to pay...I did get a judgement against them...
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Review
#1692968 Review #1692968 is a subjective opinion of poster.
Product
American Home Shield Warranty
Tags
  • AHS is a rip off
1.0
Details
Honestly, 1 star is too much. Check out AHS horrible complains at Better Business Bureau before you buy from these people. On 9/8/19 I paid American Home Shield $133.75 for a service request for my refrigerator, the technician came and said he needs to change the...
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Review
#1687022 Review #1687022 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • I wish i could give them zero stars
Cons
  • Honoring the warranty is very poor
  • Poor business practice
  • Do not answer service request phone line
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • FIX OR REPLACE IS JUST NOT TRUE

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Reviews

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American Home Shield reviews
1.0
Details
There have been a plethora of issues with my most recent work order. The first time it was sent to a contractor that was out of state. He called me to tell me he canceled it and contacted your company to say he was not accepting contracts at the moment. The second time...
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Review
#1679240 Review #1679240 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
Preferred solution
I would like to be able to pick the contractor, have American Home Shield pay them for their services directly (not reimburse me), and have the $75 fee waived for all services related to this issue.