Product: American Home Shield Warranty Clear all filters (0 of 315 reviews match)
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American Home Shield is a complete waste of money and a scam. They charge you a $75 fee for each service call. This is paid to their technicians, who are contractors. The technician came to our home, took photos of the broken item, and went on his merry way. He never...
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Anonymous
Anonymous

That is exactly what the contractors do. The customers will never get the upper hand over a warranty company. The game was invented by the home warranty company and they wrote...

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American Home Shield Warranty
#1340619
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An AC system replacement is $6000 and up. A contractor who recommends a system replacement will soon be off the AHS service provider list? That is, unless he can provide the equipment and labor for less than $300. IMPOSSIBLE, but the only thing a home warranty wants to...
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American Home Shield Warranty
#1324220
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First off all they had 2 contracts for my property and were billing me twice. I called they said they didn't know what the 2nd charge was for. I disputed with my credit card and went into fraud dept the chargers were reversed then I get a letter from a collection...
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Anonymous
Anonymous

If you have the tech come to your house, you owe the service fee, even if the diagnosis is no malfunction. That situation is common, and is good for the service company to hel...

1.0
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American Home Shield Warranty
I didn't like
  • Unethical
#1303721
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American Home Shield - AVOID AT ALL COST

This company is the biggest rip off. They freely take a very expensive fee and then will tell you that they do not have service providers and that you need to find your own vendors and they’ll send you some money. Supervisors hide and never call back! No one takes your request seriously and they will NOT give out any information to write to someone concerning an issue. A TOTAL SCAM
1.0
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American Home Shield Warranty
#1259063
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I had nothing but problems with a company they used for a service call. You also sit on hold for 30-45 minutes when you call if you can get through at all. I cancelled my service & they continued to bill me & never canceled it. When I demanded again they cancel...
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Anonymous
Cindy Schmidt

* days with no hot water.They took the money for the service but I am still waiting for a service company to contact us.

1.0
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American Home Shield Warranty
#1254943
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My pool heater wouldn't work called and they sent one of their representatives who left a door hanger to show they had been. I then got a call to tell me the part that was damaged part was't covered under the contract and had I not read it? When you read the contract...
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1.6
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American Home Shield Warranty
I didn't like
  • Refusal to pay claims
#1250777
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You can't cancel. There's just no way. They require a 30 day notice. You call their cancellation phone number (entirely different from their main sales line), you sit on hold for 20 - 60 minutes, and then an automated message comes on "we are experiencing service...
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2.4
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American Home Shield Warranty
#1220248
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I had a water leak in my laundry room due to defective washer hook ups.I called AHS and put in a service order. They send a plumber to my house and was told that they don’t cover everything included in the repair and I must pay the plumber $310 to get it done. I agreed...
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1.0
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American Home Shield Warranty
I didn't like
  • Conflicting information
  • Very unprofessional and misinformed
  • Refusal to pay claims
#1210109
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American Home Shield - Unsatisfactory service

Ahs is a consumer scam. Unable to get any resolution after numerous attempts for several contract covered items. Agents are trained to delay or deny all requests. No escallation or appeal process and zero customer service.
1.2
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
Service Scheduling
Staff
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American Home Shield Warranty
#1204801
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After 2 years , I wanted to cancel my coverage with American Home Shield. They told me I would have to pay a cancellation fee of $105 and it is disclosed in the contract. The problem is it was not disclosed to me two years ago, and I never signed a contract. I simply...
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Anonymous
Cindy Kirby

We called in for an issue with our central air. Being an older unit we were told by the contractor it needed to have the coil replaced, freeon put in and something else to the...

1.2
Product
American Home Shield Warranty
I didn't like
  • Cancellation policy
#1195312
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