Product: American Home Shield Warranty Clear all filters (0 of 310 reviews match)
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First off all they had 2 contracts for my property and were billing me twice. I called they said they didn't know what the 2nd charge was for. I disputed with my credit card and went into fraud dept the chargers were reversed then I get a letter from a collection...
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Anonymous
Anonymous

If you have the tech come to your house, you owe the service fee, even if the diagnosis is no malfunction. That situation is common, and is good for the service company to hel...

1.0
Product
American Home Shield Warranty
I didn't like
  • Unethical
#1303721
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I had nothing but problems with a company they used for a service call. You also sit on hold for 30-45 minutes when you call if you can get through at all. I cancelled my service & they continued to bill me & never canceled it. When I demanded again they cancel...
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Anonymous
Cindy Schmidt

* days with no hot water.They took the money for the service but I am still waiting for a service company to contact us.

1.0
Product
American Home Shield Warranty
#1254943
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My pool heater wouldn't work called and they sent one of their representatives who left a door hanger to show they had been. I then got a call to tell me the part that was damaged part was't covered under the contract and had I not read it? When you read the contract...
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1.6
Product
American Home Shield Warranty
I didn't like
  • Refusal to pay claims
#1250777
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You can't cancel. There's just no way. They require a 30 day notice. You call their cancellation phone number (entirely different from their main sales line), you sit on hold for 20 - 60 minutes, and then an automated message comes on "we are experiencing service...
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2.4
Product
American Home Shield Warranty
#1220248
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I had a water leak in my laundry room due to defective washer hook ups.I called AHS and put in a service order. They send a plumber to my house and was told that they don’t cover everything included in the repair and I must pay the plumber $310 to get it done. I agreed...
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1.0
Product
American Home Shield Warranty
I didn't like
  • Refusal to pay claims
  • Conflicting information
  • Very unprofessional and misinformed
#1210109
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American Home Shield - Unsatisfactory service

Ahs is a consumer scam. Unable to get any resolution after numerous attempts for several contract covered items. Agents are trained to delay or deny all requests. No escallation or appeal process and zero customer service.
1.2
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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American Home Shield Warranty
#1204801
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After 2 years , I wanted to cancel my coverage with American Home Shield. They told me I would have to pay a cancellation fee of $105 and it is disclosed in the contract. The problem is it was not disclosed to me two years ago, and I never signed a contract. I simply...
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Anonymous
Cindy Kirby

We called in for an issue with our central air. Being an older unit we were told by the contractor it needed to have the coil replaced, freeon put in and something else to the...

1.2
Product
American Home Shield Warranty
I didn't like
  • Cancellation policy
#1195312
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spoke with rep on phone, she repeatedly said everything was covered including our pool pump, signed up for auto pay, a couple of weeks later a email came thanking us for signing up with them and to view our contract click here, which we did not do. 6 months later our...
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American Home Shield Warranty
#1194879
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American Home Shield - American Home Shield Incompetence

American Home Shield is more like American Horror Story. They are unresponsive and unreliable. They send out incompetent repairmen who usually just make the issue worse. Or they try to find a loophole in your contract to get out of making the repair altogether. I’ve tried to cancel my contract with them, and they won’t even do that. Stay away from this company. Fred Coleman, Fairborn, OH. {{Redacted}}
1.0
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
Service Scheduling
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Turnaround Time
Value for money
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Product
American Home Shield Warranty
#1189442
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After Two months with NO HEAT, my daughter was finally able to get a hold of someone with AHS who could do something.She asked for a cash payment in lieu of having Artic Heating and AC do the repair. She still has not heard from them. Remember them, part is on...
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1.3
Product
American Home Shield Warranty
I didn't like
  • Poor customer service
#1176595
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