Product: American Home Shield Warranty Clear all filters (0 of 367 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
This is a follow-up to the complaint made an hour ago . After being on hold with AHS foe nearly an hour the representative told me a second opinion company would call me . After checking with the BBB I noted the new contractors reviews had a ONE STAR REVIEW which is...
Read more
Anonymous
Lightbub

Any contactor who works for AHS or any home warranty scores low on reviews. Working under the constraints of Home warranties makes it impossible to achieve high marks from cus...

1.3
Product
American Home Shield Warranty
#1415924
Reply to reviews
Before I sold my home, I suspected that I had a cracked heat exchanger in my furnace. Because I had previous bad customer service by AHS, I called a reputable furnace company to check the furnace. Their master tech found the crack in the back of the furnace by scope...
Read more
Anonymous
Anonymous

You are digging deep within the bowels of a furnace to find a crack in the back with a scope. That was a carefully designed exploitation by you of the insurance company on a p...

1.0
Product
American Home Shield Warranty
#1415473
Reply to reviews
Show

American Home Shield - Horrible customer service

First, terrible customer service. I mean terrible. buyer beware. If you call them you will be on hold for 30-60 minutes. Easily. Then, if you do have service there is a lot of fine print of what is not covered. I have used them for years, and often times the warranty pays for itself, but I will be cancelling. They raise rates, and reduce the quality of service.
Product
American Home Shield Warranty
#1413714
Reply to reviews
Save your money and sanity & don't use American Homeshield. Difficult to schedule service calls and, once scheduled, they send inferior contractors who don't know how to identify and fix issues. Was charged close to $5oo, because HVAC issue wasn't covered under the...
Read more
h.kitchener
h.kitchener

You learned the hard way, but is for the best in the long run.

Product
American Home Shield Warranty
#1409914
Reply to reviews
I am writing to you, as a last resort effort prior to contacting an attorney, regarding the cancellation of a home warranty. On October 24, 2018, I telephoned AHS to cancel the home warranty I had purchased. I was told that I would hear back from someone within 48...
Read more
1.0
Product
American Home Shield Warranty
I didn't like
  • Being lied to repeatedly
#1404693
Reply to reviews
Eventually, after already wasting hours of your time, the company sends out technicians who are also rude and COMPLETELY INCOMPETENT. They don’t do repairs. They fix nothing, yet you get a fat bill for a $200 from AMERICAN HOME SHIELD. Steer clear- This is a total...
Read more
Anonymous
Anonymous

Who do you think should shut them down? Why don’t you simply state that you are unhappy with your purchase of your home warranty (or the gift of your home warranty from the se...

Anonymous
Litlgiblet

I agree. I've had my home warranty with AHS for a year and didn't need it until one of the eyes on my stove top stopped working. I made 2 appointments. The technician didn't s...

Product
American Home Shield Warranty
#1402278
Reply to reviews
I have been without a furnace for 3 days. Day 1 - made contact with AHS via phone early that mornng and requested service. Day 2 - after being on hold for 1 hour I spoke with a representative who stated they have no contractors in my area. Unbelievable as I live in the...
Read more
h.kitchener
h.kitchener

Cancel AHS and when an appliance needs repair, contact a local repairman and pay yourself. I think you now know how really bad these warranty companies are in providing servic...

Product
American Home Shield Warranty
#1401906
Reply to reviews
Unfortunately, when I called the contractor, he stated they do not deal with businesses like American Home Shield becaused they cannot easily get in touch with them because of the wait times to speak with a representative. I contacted another contractor and was told...
Read more
Anonymous
Anonymous

It is a good thing that you have (hopefully) decided that AHS is not going to help you and that paying for a home warranty policy is of no benefit when you need them. The fact...

Product
American Home Shield Warranty
I didn't like
  • Terrible service
  • All of the below
#1401887
Reply to reviews
Bought house with warranty from out of state, visited in August, NO AC working. Had to pay $80 for each visit (totaling 4 so far) and I STILL HAVE NO WORKING FURNACE OR HEAT PUMP. Waiting on yet ANOTHER technician to "fix it". Cannot even get phone number for corporate...
Read more
Anonymous
Anonymous

You must be new. Take a look at all the complaints.

Product
American Home Shield Warranty
#1390697
Reply to reviews
I called AHS for service request and waited over an hour and a half to get someone. Than I get someone in the Philipines who doesn't know what they're doing and cannot speak English... Than someone finally comes out and they say they don't do Samsung Mini-splits so I...
Read more
Anonymous
Anonymously 123

The HVAC contractors working for AHS don’t want to work on mini-splits, because they are essentially non-repairable. The first contractor got to collect the service fee just f...

Anonymous
Anonymous

They aren’t going to loose any customers. There will always be more. Nobody wants to pay for repairs or replacements any more than you do.

Product
American Home Shield Warranty
#1390567
Reply to reviews