Product: American Home Shield Warranty Clear all filters (296 of 296 reviews match)
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Signed contract with AHS back in March.Among the things specifically mentioned as covered items were "hose bibs". Found out yesterday that apparently a few weeks ago AHS chose to reinterpreted the contract to rule out hose bibs unless they're inside the house (i.e.,...
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American Home Shield Warranty
#1117436
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About 5 days later I received a message from American Home Shield stating the pump would not be covered due to flooding which is impossible since the pump is on a concrete slab with the rest of the pool equipment and has NEVER had water on it other than rain. My wife...
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1.0
Product
American Home Shield Warranty
#1100264
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Well I'm in the process of canceling my contract, after TWO waits of over an hour on the phone today.As a funny aside, when I asked the customer service rep, for whom I waited an hour, for a supervisor she put me on hold and came back and asked "Mr. Wheeler, my...
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1.1
Product
American Home Shield Warranty
#1096870
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American Home Shield - NYS tax on service fee

#1076486
Why is NYS the only one charging tax on the $75.00 service fee? I pay taxes on my monthly charge to AGS as it is!! Why am I being double taxed????
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American Home Shield - Bad contract for customers

#1067947
1.2
Details
The best plan they offer has so many fine print "outs" for them,they will weasel out of actually fixing your equipement
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Warranty
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American Home Shield Warranty Review

#1030932
1.0
Details
Worst company ever. I have had them for two years paid $100 for a guy to come over for 5 minutes to say that's not covered. AHS how about a free diagnostic then pay for the repairs. Their customer service is the worst. They work hard on taking your money and goving you nothing. Only thing I got from them was we are not helping and why would you want to cancel services with us??
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Service Scheduling

American Home Shield Warranty Review

#957516
1.5
Details
They never cover anything I got the warranty for large appliances and now when I need it it's not covered
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
After the initial request it took 48 hours for the repair company to call and then another 5 days for them to show up as scheduled.They showed up and could not wait for 10 minutes until I got home to open the gate. Rescheduled for a week later. showed up on time and...
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American Home Shield Warranty
#1095054
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AHS said we could not hire them without giving them a credit card number.We told them we didn't want them to have access to our account without our permission. They said we could pay by check they would get our permission before using it. That was not the case. We have...
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1.0
Product
American Home Shield Warranty
I didn't like
  • Wait times on phone
#1094971
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In past years (about 3 years ago to about 8 years ago) it was easier to get through to someone.In the last couple years and especially this year when I need it most, it's impossible. Over an hour wait time is ridiculous - and that is to the bottom-level staff who can't...
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Anonymous
lb

I agree 100%!!! I called earlier and it took 2hrs 15min to get through and now I am calling again bc they haven't sent me my work order and it says over an hour wait just lik...

Anonymous
Smitty

You have mishandled the entire process.Despite all of the time spent in attempting to rectify this mess, I have anywhere to read "written complaint sent via certified mail ret...

1.3
Product
American Home Shield Warranty
#1094855
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American Home Shield - Changed my contract without notice to me or agreement from me.  Continued to take money out of my account when I canceled the contract.  They owe me 222.14.
We have had problems with this company, they take your money and do not make the repairs.We canceled the plan and for 3 months they have continued to charge my debit card for monthly fees. I filed a complaint with the BBB but nothing has be resolved as of today...
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1.0
Product
American Home Shield Warranty
I didn't like
  • Take your money and do not make the repairs
#1093711
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American Home Shield - Worst customer service ever
Here we are going in to month 7 of having a late service fee due from early January.It still hasn't been taken care of like I have been told on numerous occasions by many different associates and supervisors. Why is it so difficult to fix someone's account? I don't...
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Anonymous
Anonymous

Try calling 877-490-5690

1.4
Product
American Home Shield Warranty
I didn't like
  • Refuses to correct their mistakes
#1073201
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three days later called American home shield and told them no response from contractor. They said it was because contractor couldn't help us until the 17th of the month of July. My original request was June 24th. If I didn't call, nobody would of told me. They sent it...
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2.3
Product
American Home Shield Warranty
I liked
  • On line service request
I didn't like
  • Poor service providers
#1072767
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Every time we try to use our home warranty with American Home Shield we end up paying more money and getting really sorry service. And don't think that they care because if you have ever tried to lodge a complaint with them you will know what bad experience feels like....
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Anonymous
Anonymous

THEM again ...

1.2
Product
American Home Shield Warranty
#1071682
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