Find someone else! | American Home Shield

1.2
Details
We needed a part for our electric range. It was back ordered. The only status we got was a phone call in unintelligible English at 4:30 in the morning. When we called to get status we were told we'd get a call within 48 hours. 3 days latter still no call. Called again and just got a run around. Kept being switched from one department to another. Each time had to repeat the order number, name, address etc. Seemed like a ploy to frustrate us. Finally decided to just cancel. Still took another 1/2 hour and repeated threats. Some people have had good experiences with this company. We did not. NEVER again.
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Review
#1770178 Review #1770178 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
1.0
Details
We had an AHS home warranty contract for about 6 years on a brand new house and stupidly, after repeated poor service by AHS, we kept paying on the contract. Every single time we requested service (not that many times and always on our dishwasher or refrigerator), the...
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1 comment
Anonymous
#1808732

Yes, you are much better off without a home warranty! There is no money for the contractors who also fall victim to the abuse of home warranty companies.

It’s a scam all the way around. The reason the contractors stay is that once they start working with AHS, they can’t quit, and stay in business. There aren’t enough high quality customers to sustain the home repair trades, and honestly, would you rate yourself a “high quality customer”? What defines a high quality customer?

Ability to pay what it costs in 2020 US dollars (this is not 1975 or 2008) to have a professional, reputatable, fully licensed and insured tradesperson for your service; willingness and ability to reason about whether it is time to replace an appliance or make major financial decisions; understanding that business models in America require a profit to be made or else they should apply to become a tax-free charitable organization, and work off donations, like a church; understanding that small businesses are just that: SMALL, which means there aren’t numerous techs and support personnel to handle your problem with their undivided attention until you reach the point of satisfaction; i.e.

you aren’t the most important person in the world and your outside fridge should be sufficient until you decide what you’d like to do with the old one—holiday or not. Most complaints come from customers who have never owned a small business, or are used to working for the government in some capacity (where profit doesn’t exist and is not desirable or even legal), or don’t work at all, yet have a sense of entitlement.

Review
#1763250 Review #1763250 is a subjective opinion of poster.
Product
American Home Shield Warranty
1.0
Details
In November of 2019 our furnace went out. I went online to schedule an appointment when I found out that they said I have not made my payments since September. I said I did and was told they would look into it. We have a pellet stove, but it doesn't heat the full...
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Review
#1762398 Review #1762398 is a subjective opinion of poster.
Product
American Home Shield Warranty

FAKE CONTRACT | American Home Shield

1.0
Details
Got notice in mail a number of months ago - called in to inquire. Elected NOT to sign up. Got a bill for a "contract" ($706.07) in November. Felt like identity theft/a scam. Called in. Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no. Second rep told me what she had and cancelled contract. Waiting on e-mail. It sounds like someone tried to meet their sell quota with me.
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Review
#1712226 Review #1712226 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
FAKE CONTRACT
Preferred solution
There'd better not be any loss.

This is the worst company and the judge thinks so too. She awarded me $4300 ...Should have just fixed the water heater... would have saved you AHS... | American Home Shield in Murrieta, California

1.0
Details
This is the worst company and the judge thinks so too. She awarded me $4300 ...Should have just fixed the water heater... would have saved you AHS...
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Review
#1695088 Review #1695088 is a subjective opinion of poster.
Product
American Home Shield Warranty

Court today....Guess what ...the judge ruled in favor of the plumber that charged me $700 to replace a water heater that my AHS contract says is covered. They are the worst run and turn fast away fro | American Home Shield in Murrieta, California

1.0
Details
I now have to go after AHS to pay...I did get a judgement against them...
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Review
#1692968 Review #1692968 is a subjective opinion of poster.
Product
American Home Shield Warranty
Tags
  • AHS is a rip off

Awful. Uncaring, dismissive, argumentative | American Home Shield in Carrollton, Texas

1.2
Details
Called to get freezer repaired, said it was not covered even those we specifically asked about it when we signed up. Had to have them out 5 times for AC. Company techs said they were only allowed to do so much by AHS. Canceled and they acted as tho it was a common occurrence. Total waste of money!
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Review
#1692489 Review #1692489 is a subjective opinion of poster.
Product
American Home Shield Warranty
1.8
Details

Update by user Oct 24, 2019

Noticed some errors in my original text. I had NOT called them for a preseason check and thought stuff wasn't covered due to this fact. (That's what meant say.)If you see their logo when buying a house, decline the service.I didn't renew my contract and this the third...

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Resolved
Review
#1689412 Review #1689412 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • Customer service was professional
Cons
  • Refusal to pay for my repair
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Home Shield
  • Roof Repair
  • Boiler Repair

Denied reimbursement | American Home Shield in Gilbert, Arizona

1.3
Details
Denied reimbursement - American Home Shield
I was checking my checking account 3 days ago and saw a charge to AHS. I called AHS and found out I had renewed my contract in June and had been paying monthly. I forgot I had renewed and had paid $643.96 for an A/C repair on August 7. I contacted AHS and was told I will not be reimbursed because I had not gone through them. I'm 76 and memory is not too sharp anymore. Not happy and will not renew with AHS next year.
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Review
#1688985 Review #1688985 is a subjective opinion of poster.
Product
American Home Shield Warranty

American Home Shield Reviews

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American Home Shield reviews
1.0
Details
Honestly, 1 star is too much. Check out AHS horrible complains at Better Business Bureau before you buy from these people. On 9/8/19 I paid American Home Shield $133.75 for a service request for my refrigerator, the technician came and said he needs to change the...
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Review
#1687022 Review #1687022 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • I wish i could give them zero stars
Cons
  • Too long of wait on the phone
  • Do not answer service request phone line
  • Honoring the warranty is very poor
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • FIX OR REPLACE IS JUST NOT TRUE