Product: American Home Shield Warranty Clear all filters (300 of 300 reviews match)
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Friday 12/29/17-Heat is not working properly and temperatures in the teens.We have an addition being done in home and our tech for our new unit told us the problem (reversing valve) but they cannot work on unit as they are not an AHS vendor. After holding for 1 hour 30...
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h.kitchener
h.kitchener

Homeowners nowadays seem to want to be protected from every eventuality and thus buy these home warranties which very often turn out to be totally useless money-wasters. Best ...

Anonymous
Raddi Warfield

I’m having similar problems with trying to contact them. An appliance in my home has been broken since July, 2017. There have been a total of 5 technicians try to repair thi...

1.0
Product
American Home Shield Warranty
I didn't like
  • Terrible experience- waste of all resources
#1162750
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I just got a warranty with AHS, and I am one disappointed customer.I submitted a service request via the web site on Saturday. When I had heard nothing from them by Tuesday I called and was told they had no one under contract in my area to re-key the locks on the home...
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American Home Shield Warranty
#1144481
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Signed contract with AHS back in March.Among the things specifically mentioned as covered items were "hose bibs". Found out yesterday that apparently a few weeks ago AHS chose to reinterpreted the contract to rule out hose bibs unless they're inside the house (i.e.,...
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American Home Shield Warranty
#1117436
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American Home Shield - Sucks

#1165012
Been trying to fix my washing machine for 3 to 4 months. It's apparent the the Home Shield warranty sucks totally. It sad that they let fraud companies operate in America!!!!
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American Home Shield - Awful. So far. Ugh

#1137689
1.8
Details
You have a minimum of 30 minute wait each time you call. The sellers of our home bought the spa coverage package and so we thought that our hot tub would be covered. We were wrong. Portable hot tubs ARE NOT COVERED!
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American Home Shield - NYS tax on service fee

#1076486
Why is NYS the only one charging tax on the $75.00 service fee? I pay taxes on my monthly charge to AGS as it is!! Why am I being double taxed????
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American Home Shield - Bad contract for customers

#1067947
1.2
Details
The best plan they offer has so many fine print "outs" for them,they will weasel out of actually fixing your equipement
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
About 5 days later I received a message from American Home Shield stating the pump would not be covered due to flooding which is impossible since the pump is on a concrete slab with the rest of the pool equipment and has NEVER had water on it other than rain. My wife...
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1.0
Product
American Home Shield Warranty
#1100264
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Well I'm in the process of canceling my contract, after TWO waits of over an hour on the phone today.As a funny aside, when I asked the customer service rep, for whom I waited an hour, for a supervisor she put me on hold and came back and asked "Mr. Wheeler, my...
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1.1
Product
American Home Shield Warranty
#1096870
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After the initial request it took 48 hours for the repair company to call and then another 5 days for them to show up as scheduled.They showed up and could not wait for 10 minutes until I got home to open the gate. Rescheduled for a week later. showed up on time and...
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Product
American Home Shield Warranty
#1095054
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AHS said we could not hire them without giving them a credit card number.We told them we didn't want them to have access to our account without our permission. They said we could pay by check they would get our permission before using it. That was not the case. We have...
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1.0
Product
American Home Shield Warranty
I didn't like
  • Wait times on phone
#1094971
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In past years (about 3 years ago to about 8 years ago) it was easier to get through to someone.In the last couple years and especially this year when I need it most, it's impossible. Over an hour wait time is ridiculous - and that is to the bottom-level staff who can't...
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Anonymous
lb

I agree 100%!!! I called earlier and it took 2hrs 15min to get through and now I am calling again bc they haven't sent me my work order and it says over an hour wait just lik...

Anonymous
Smitty

You have mishandled the entire process.Despite all of the time spent in attempting to rectify this mess, I have anywhere to read "written complaint sent via certified mail ret...

1.3
Product
American Home Shield Warranty
#1094855
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American Home Shield - Changed my contract without notice to me or agreement from me.  Continued to take money out of my account when I canceled the contract.  They owe me 222.14.
We have had problems with this company, they take your money and do not make the repairs.We canceled the plan and for 3 months they have continued to charge my debit card for monthly fees. I filed a complaint with the BBB but nothing has be resolved as of today...
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1.0
Product
American Home Shield Warranty
I didn't like
  • Take your money and do not make the repairs
#1093711
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American Home Shield - Worst customer service ever
Here we are going in to month 7 of having a late service fee due from early January.It still hasn't been taken care of like I have been told on numerous occasions by many different associates and supervisors. Why is it so difficult to fix someone's account? I don't...
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Anonymous
Anonymous

Try calling 877-490-5690

1.4
Product
American Home Shield Warranty
I didn't like
  • Refuses to correct their mistakes
#1073201
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