Product: American Home Shield Warranty Clear all filters (307 of 307 reviews match)
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You can't cancel. There's just no way. They require a 30 day notice. You call their cancellation phone number (entirely different from their main sales line), you sit on hold for 20 - 60 minutes, and then an automated message comes on "we are experiencing service...
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2.4
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American Home Shield Warranty
#1220248
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I had a water leak in my laundry room due to defective washer hook ups.I called AHS and put in a service order. They send a plumber to my house and was told that they don’t cover everything included in the repair and I must pay the plumber $310 to get it done. I agreed...
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1.0
Product
American Home Shield Warranty
I didn't like
  • Refusal to pay claims
  • Very unprofessional and misinformed
  • Conflicting information
#1210109
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American Home Shield - Unsatisfactory service

Ahs is a consumer scam. Unable to get any resolution after numerous attempts for several contract covered items. Agents are trained to delay or deny all requests. No escallation or appeal process and zero customer service.
1.2
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American Home Shield Warranty
#1204801
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After 2 years , I wanted to cancel my coverage with American Home Shield. They told me I would have to pay a cancellation fee of $105 and it is disclosed in the contract. The problem is it was not disclosed to me two years ago, and I never signed a contract. I simply...
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1.2
Product
American Home Shield Warranty
I didn't like
  • Cancellation policy
#1195312
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spoke with rep on phone, she repeatedly said everything was covered including our pool pump, signed up for auto pay, a couple of weeks later a email came thanking us for signing up with them and to view our contract click here, which we did not do. 6 months later our...
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American Home Shield Warranty
#1194879
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American Home Shield - American Home Shield Incompetence

American Home Shield is more like American Horror Story. They are unresponsive and unreliable. They send out incompetent repairmen who usually just make the issue worse. Or they try to find a loophole in your contract to get out of making the repair altogether. I’ve tried to cancel my contract with them, and they won’t even do that. Stay away from this company. Fred Coleman, Fairborn, OH. {{Redacted}}
1.0
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American Home Shield Warranty
#1189442
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After Two months with NO HEAT, my daughter was finally able to get a hold of someone with AHS who could do something.She asked for a cash payment in lieu of having Artic Heating and AC do the repair. She still has not heard from them. Remember them, part is on...
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1.3
Product
American Home Shield Warranty
I didn't like
  • Poor customer service
#1176595
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American Home Shield - Sucks

Been trying to fix my washing machine for 3 to 4 months. It's apparent the the Home Shield warranty sucks totally. It sad that they let fraud companies operate in America!!!!
Product
American Home Shield Warranty
#1165012
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Friday 12/29/17-Heat is not working properly and temperatures in the teens.We have an addition being done in home and our tech for our new unit told us the problem (reversing valve) but they cannot work on unit as they are not an AHS vendor. After holding for 1 hour 30...
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h.kitchener
h.kitchener

Homeowners nowadays seem to want to be protected from every eventuality and thus buy these home warranties which very often turn out to be totally useless money-wasters. Best ...

Anonymous
Raddi Warfield

I’m having similar problems with trying to contact them. An appliance in my home has been broken since July, 2017. There have been a total of 5 technicians try to repair thi...

1.0
Product
American Home Shield Warranty
I didn't like
  • Terrible experience- waste of all resources
#1162750
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I just got a warranty with AHS, and I am one disappointed customer.I submitted a service request via the web site on Saturday. When I had heard nothing from them by Tuesday I called and was told they had no one under contract in my area to re-key the locks on the home...
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American Home Shield Warranty
#1144481
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