Product: American Home Shield Warranty Clear all filters (446 of 446 reviews match)
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American Home Shield - FAKE CONTRACT

1.0
Details
Got notice in mail a number of months ago - called in to inquire. Elected NOT to sign up. Got a bill for a "contract" ($706.07) in November. Felt like identity theft/a scam. Called in. Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no. Second rep told me what she had and cancelled contract. Waiting on e-mail. It sounds like someone tried to meet their sell quota with me.
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Review
#1712226 Review #1712226 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
FAKE CONTRACT
Preferred solution
There'd better not be any loss.

American Home Shield in Murrieta, California - This is the worst company and the judge thinks so too. She awarded me $4300 ...Should have just fixed the water heater... would have saved you AHS...

1.0
Details
This is the worst company and the judge thinks so too. She awarded me $4300 ...Should have just fixed the water heater... would have saved you AHS...
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Review
#1695088 Review #1695088 is a subjective opinion of poster.
Product
American Home Shield Warranty

American Home Shield in Murrieta, California - Court today....Guess what ...the judge ruled in favor of the plumber that charged me $700 to replace a water heater that my AHS contract says is covered. They are the worst run and turn fast away fro

1.0
Details
I now have to go after AHS to pay...I did get a judgement against them...
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Review
#1692968 Review #1692968 is a subjective opinion of poster.
Product
American Home Shield Warranty
Tags
  • AHS is a rip off

American Home Shield in Carrollton, Texas - Awful. Uncaring, dismissive, argumentative

1.2
Details
Called to get freezer repaired, said it was not covered even those we specifically asked about it when we signed up. Had to have them out 5 times for AC. Company techs said they were only allowed to do so much by AHS. Canceled and they acted as tho it was a common occurrence. Total waste of money!
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Review
#1692489 Review #1692489 is a subjective opinion of poster.
Product
American Home Shield Warranty
1.8
Details

Update by user Oct 24

Noticed some errors in my original text. I had NOT called them for a preseason check and thought stuff wasn't covered due to this fact. (That's what meant say.)If you see their logo when buying a house, decline the service.I didn't renew my contract and this the third...

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Resolved
Review
#1689412 Review #1689412 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • Customer service was professional
Cons
  • Refusal to pay for my repair
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Home Shield
  • Roof Repair
  • Boiler Repair

American Home Shield in Gilbert, Arizona - Denied reimbursement

1.3
Details
American Home Shield - Denied reimbursement
I was checking my checking account 3 days ago and saw a charge to AHS. I called AHS and found out I had renewed my contract in June and had been paying monthly. I forgot I had renewed and had paid $643.96 for an A/C repair on August 7. I contacted AHS and was told I will not be reimbursed because I had not gone through them. I'm 76 and memory is not too sharp anymore. Not happy and will not renew with AHS next year.
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Review
#1688985 Review #1688985 is a subjective opinion of poster.
Product
American Home Shield Warranty
1.0
Details
Honestly, 1 star is too much. Check out AHS horrible complains at Better Business Bureau before you buy from these people. On 9/8/19 I paid American Home Shield $133.75 for a service request for my refrigerator, the technician came and said he needs to change the...
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Review
#1687022 Review #1687022 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • I wish i could give them zero stars
Cons
  • Honoring the warranty is very poor
  • Too long of wait on the phone
  • Poor business practice
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • FIX OR REPLACE IS JUST NOT TRUE
1.0
Details
There have been a plethora of issues with my most recent work order. The first time it was sent to a contractor that was out of state. He called me to tell me he canceled it and contacted your company to say he was not accepting contracts at the moment. The second time...
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Review
#1679240 Review #1679240 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
Preferred solution
I would like to be able to pick the contractor, have American Home Shield pay them for their services directly (not reimburse me), and have the $75 fee waived for all services related to this issue.

American Home Shield - Leaking toilet not fixed for over 4 months!!

1.0
Details
I had a leaking toilet that I complained about on May 13,2019. After multiple visits by the contractor assigned, the problem has still not been fixed on October 7, 2019. I have lost money in rent, as well paying for water bills. Have talked and complained to AHS several times. Atrocious customer service.
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Review
#1674002 Review #1674002 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Reviews

  1. 1131 reviews
  2. 344 reviews
  3. 66 reviews
  4. 17 reviews
  5. 21 reviews
American Home Shield reviews
2.1
Details
When I first moved in to my home I had sewage spewing out on my front yard on the second day. I immediately called Roto-Rooter and they came out within the hour to clear the clog and get my plumbing back to normal. I contacted American Home Shield after i cleaned up...
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1 comment
Anonymous
#1754727

The AHS plumbers (and other tradespeople) are under contract with AHS to keep the costs of your service capped at the service call fee, and no more. The incentive for the AHS plumber is to use the contract loopholes and find a way to deny your claims.

If there is no way for denial to happen, then the AHS plumber agrees to do the work and provide the materials for free, without billing AHS, because that is what AHS demands of their contractors. In exchange for agreeing to these terms, AHS routes all their service requests to this contractor. This AHS “preferred contractor” is slow because of the extremely high volume of work orders he gets from AHS, where each customer pays the same low service fee. Emergency requests do not get special treatment, because the amount of money is the same from each work order, regardless of priority.

This is why you can’t choose your own plumber, and why the warranty service is so slow. It also explains why so many claims are denied, and why repairs are so minimally performed by home warranty service providers.

Review
#1666717 Review #1666717 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Slowness to reimburse and slowness of repair man arriving
Preferred solution
Send the reimbursement check for the first plumbing visit, as promised, and allow customers to get their own contractors who can fix problems in a timely manner and the just reimburse them. No need to have customers dispatch through AHS.