Product: American Home Shield Warranty Clear all filters (403 of 403 reviews match)
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0 comments
On November 23, 2018 I woke up to a foot of water in my house due to a slab leak. AHS sent a contractor out who wasn't able to detect the leak. The contractor called AHS and informed them that I would need leak detection, AHS scheduled another plumber 3 days later who...
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Author
Product
American Home Shield Warranty
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
Review #1449946 is a subjective opinion of poster.
2 comments
1.1
Details
Have tried 3 times today to get a hold of to cancel my warranty. 15 min, 15 min. Spoke with someone in sales. Only way to cancel is to talk to the retention department. He explained that the wait time is 1hour 15 min minimum. No other way to cancel. On hold again now....
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Anonymous
#1648689

It appears they want you to file a work order. They want your money, and will find a way to deny your claim. This company is a legal rip off. I filed a claim for duct work iss...

Author
Product
American Home Shield Warranty
Cons
  • Extended wait time unless purchasing a warranty
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Review #1445741 is a subjective opinion of poster.
5 comments
1.2
Details
American Home Shield will NOT repair my AC units even though they are covered under contract
American Home Shield has sent Contractors out to repair our 2 Air Conditioning Units that are covered by our Home Warranty this year alone. Still not Repaired. They just fill the 2 units with Freon at a COST OF 600+ Dollars to me and do not perform a leak test as both...
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Anonymous
#1622924

The $10 per pound freon limit has all of their customers in a sticky situation, whether they experienced problems with their freon yet or not. As costs or refrigerant started ...

Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Cons
  • Take your money and do not make the repairs
  • Had to hire outside company to do the job
Reason of review
Warranty issue
Loss
$5600
Preferred solution
Deliver product or service ordered
Review #1438912 is a subjective opinion of poster.
1 comment
Worst customer service take to long to answer phone but take your money fast furnace gave up after 33 years I been with them 20 years I still have to pay 1720 still they say that 3 to five day for the southern comfort to get the furnace I think they should pay for...
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Anonymous
#1620141

Health problems and temperatures do not make the job pay more to the contractors when going through the home warranty companies. If you choose the least expensive route for yo...

Author
Product
American Home Shield Warranty
Cons
  • Change the policy hotel refundmoney
Reason of review
Not as described
Loss
$1000
Preferred solution
Let the company propose a solution
Review #1431670 is a subjective opinion of poster.
1 comment
I have had AHS for several years but the last couple of years have been very disheartening! My last service requests have not been completed but AHS faithfully drafted a total of $300 out of my account. When the technician comes out to alledgely repair my appliance...
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Anonymous
#1617879

The reason this is happening here is that the contractors only get paid for coming out to diagnose. Then the repair is on them, at their own expense. The only motivation the s...

Author
Product
American Home Shield Warranty
Reason of review
Poor customer service
Review #1429585 is a subjective opinion of poster.
0 comments
1.7
Details
On 12/14/2018 my Heat Pump started blowing cold air, I called at 8am. So far 3 companies have been recommended, none of which are qualified to work on a 2nd story condo with a certificate of liability. I called AHS everyday spoke with multiple associates, Marge, Rey,...
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Author
Location
Kings Beach, California
Product
American Home Shield Warranty
Reason of review
Warranty issue
Loss
$345
Preferred solution
Deliver product or service ordered
Review #1428450 is a subjective opinion of poster.
1 comment
1.3
Details
This is a follow-up to the complaint made an hour ago . After being on hold with AHS foe nearly an hour the representative told me a second opinion company would call me . After checking with the BBB I noted the new contractors reviews had a ONE STAR REVIEW which is...
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Anonymous
#1607985

Any contactor who works for AHS or any home warranty scores low on reviews. Working under the constraints of Home warranties makes it impossible to achieve high marks from cus...

Author
Product
American Home Shield Warranty
Reason of review
Poor customer service
Loss
$100
Review #1415924 is a subjective opinion of poster.
1 comment
1.0
Details
Before I sold my home, I suspected that I had a cracked heat exchanger in my furnace. Because I had previous bad customer service by AHS, I called a reputable furnace company to check the furnace. Their master tech found the crack in the back of the furnace by scope...
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Anonymous
#1607667

You are digging deep within the bowels of a furnace to find a crack in the back with a scope. That was a carefully designed exploitation by you of the insurance company on a p...

Author
Product
American Home Shield Warranty
Review #1415473 is a subjective opinion of poster.
0 comments

American Home Shield - Horrible customer service

First, terrible customer service. I mean terrible. buyer beware. If you call them you will be on hold for 30-60 minutes. Easily. Then, if you do have service there is a lot of fine print of what is not covered. I have used them for years, and often times the warranty pays for itself, but I will be cancelling. They raise rates, and reduce the quality of service.
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Author
Product
American Home Shield Warranty
Reason of review
Poor customer service
Review #1413714 is a subjective opinion of poster.
2 comments
Save your money and sanity & don't use American Homeshield. Difficult to schedule service calls and, once scheduled, they send inferior contractors who don't know how to identify and fix issues. Was charged close to $5oo, because HVAC issue wasn't covered under the...
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h.kitchener
#1604296

You learned the hard way, but is for the best in the long run.

Author
Product
American Home Shield Warranty
Reason of review
Bad quality
Loss
$500
Tags
  • Experience Has Been Extremely Frus
Review #1409914 is a subjective opinion of poster.