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We have an emergency with our electric, and when we placed a service call to American Home Shield we were placed on a waiting list of four days before an electrician could come out and fix our problem. Meanwhile, we have no heat in the dead of winter........what kind of service can this be to have a customer wait so long for service...!!!!

We have been with American Home Shield for nearly two years and this is the third time we had to wait for any type of service to be rendered. Using sub par contractors is real sloppy and bad on us customers, that are caught in emergency situations and told we still have to wait four to five days for service.

Product or Service Mentioned: American Home Shield Homeowners Policy Claim.

Reason of review: Poor customer service.

American Home Shield Cons: It takes a week or longer for the contract to be honored.

Store Location: 3574 E Lincoln Hwy, Kinzers, PA 17535, USA

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I have been waiting for a year and they have not resolved my claim. Three weeks to get a contractor out.

He gave us an estimate but when AHS called back, the out of pocket was double what the contractor said.

The story obviously goes on and on........ Since January 11, 2017 and I still don't have heating!

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