Water heater went out, I have all girls, they need their H2O....and hot! Called AHS, and they sent out a plumber, thought he would fix it, nope, he says "yep, you need a new H2O heater, that will be $75.00 please." AHS says they will send me their "approved Water Heater model" in 12-14 days?
WTF?! 12-14 days, are you high!? I went to Home Depot, bought an upgraded Water heater, put it in, paid a plumber to do the "code changes" on it and called AHS to let them know. Two weeks later, I got a check, for what they would have paid for their water heater and would have waited 12-14 days.
Their Customer Service is AWFUL! You are on hold for ENDLESS hours and then trying to CANCEL their service is another NIGHTMARE all together.
Product or Service Mentioned: American Home Shield Water Heater Warranty.
Reason of review: Poor customer service.