I live in Tucson Arizona. And as many people know it gets pretty hot here.
Every other year my A/C unit goes out since we have lived in out home. and every other year we have had to fight w/American home shield for repairs. Well my A/C unit has gone out again and today's high was 99 so you can imagine what the temp feels like inside of a home even with the widows and doors open to get a cross breeze of hot air. W contact American Home Shield and told them that we needed to have some one come out right away.
They said that they could not find anyone in their list of people that could come out. My husband asked if we could look for someone on our own and have American Home Shield reimburse us. They agreed under one circumstances, that company that we chose when needed to call American Home Shield and let them know what the problem is before they give the green light to take care of the services. So the hunt began and what we found out there are alot of companies that do not want to deal with American Home Shield.
I need my A/C unit replaced , I've needed it replaced for years but they refuse. They offer this promise of fixing A/C units on their website but they don't.
So once again we are stuck with a company that could gave a *** about their customers, and I along with my family is stuck in a hot house waiting on them to get it together. the last time we had to wait 3 weeks before any work could be done in the Arizona summer months.
Product or Service Mentioned: American Home Shield Air Conditioner Warranty.
Reason of review: American Home Shield does not care about their customers.
Preferred solution: REPLACE MY A/C UNIT! DO NOT BAND-AID LIKE YOU ALWAYS DO REPLACE! .
American Home Shield Cons: Customer service.