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this company is a fraud. at the most it is a discount company, not a home warranty.

here is our story: May 8 Placed a request for services with American Home Shield, for our AC unit because it was not cooling properly May 11 - Scheduled the 1st appoint with Total Air Care. The contractor rescheduled it because of its double booking. May 12 Scheduled appointment from 12:00pm 4:00pm. I received a call from Total Air Care stating that they were not coming because they were double booked at that time.

This wasnt until after I had taken a half day off from work. They reschedule for May 13. May 13 The tech arrived at the house for the inspection. I asked him to remove his shoes before entering the house because we had white carpet.

He looked at me and stared for a couple of seconds then said that he would start outside. After he checked the pressure on the outside unit he determined that we were 2 pounds low on Freon and offered to fill it back up. I asked him, Doesnt that mean that there is a leak? He replied, Not necessarily.

I asked him if he was going to see where the leak was and he told he wasnt authorized to do that. He could only add Freon. I told him that there was no point in paying to Freon in the unit if was going to leak. We followed up his visit with a complaint to Total Air Car and American Home Shield.

After talking to AHS, we found out that he claimed that I would not let him into our house. May 18 2nd scheduled visit from 12:00pm-4:00pm (tech #2) We took another half day off to stayed home. I met with the tech and confirmed that we were low on Freon. When he went to inspect the inside unit he confirmed that there was a leak in the evaporator coil.

He took measurements and mentioned that he would get insurance company's approval then place the order for the parts. we were told that we would get the new coil replace in a week. Six days later, nothing happened. we called your company and your contractor.

Obviously nothing was done. Someone told me the they would work on the order. June 2 3rd scheduled visit 12:00pm 4:00pm (tech #3) We took another half day off. I received a call at 4:15pm stating that the tech would not be there because he was running late and also it was raining.

I called the company and reluctantly agreed to schedule an appointment for Saturday the 3rd. June 3 - The tech #3 arrived and unpacked the new coil then went inside to measure the old coil. After he measured the inside coil he realized that the measurements that the other tech took were not correct and the coil was too small. He packed it back up and said that he would order the right coil and reschedule.

June 12 4th scheduled visit 8:00am 12:00pm (Same tech #3). Arrived at 1:20pm. We were ask to pay $652 before he could start the work. this was for the 13 pound of Freon replacement.

He unpacked coil and emptied all Freon from our AC unit. The coil had some minor damage to it. When I questioned the tech he called his boss. His boss assured me that it would not affect the performance of the unit.

If it did, they would come back out and fix it. Shortly after that the tech put the coil back into his truck and said, Let me take some measurements. He then stated that the new coil is too small and he needed new brackets and he would have to order them. Then I asked if he was going to add the Freon back into the unit and he told me that he didnt have any in the truck and then left.

at that point of time, our house had 0 cool air. June 13 5th scheduled visit 12:00pm-4:00pm The tech #4 arrived and after inspecting the unit, he advised us that the evaporator coil that he had was not the right one, not only its size but also wrong hookup connection. He called his boss and we informed him that we would like a full refund of $652.00 and we did not want them to attempt to install the wrong coil. I also advised him that we were no longer interested in doing business with their company.

We called American Home Shield to advise them that we would like to the cash out option. AT the mean time, wecouldn't live in a house wo AC, we asked another contractor to add Freon for us. we had to pay $300 for this. June 14 - Your company called.

we were offered $566 for the replacement. we researched on our end.

this amount is far less than buying a new coil (about $1300), adding labor and Freon, it would cost us at least $2000. 5 weeks, more than 20 calls to AHS and your contractor, hours of time wasted in waiting for someone to pick up the calls and talking with incompetent persons in your company and your contractor, 4 days off from work, 2 days totally out of AC, and much frustration and desperation!!!

Reason of review: Poor customer service.

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Guest

Very similar experience. Do not use AHS!

Guest

going through the same thing right now they will not replace a 17 yo system but only the coils and condenser and bill me for $2000 for Freon replacement. I have paid into AHS for over 20 years with minimal services request but in 80% of our calls it was sub standard service bottom line they do not give a *** DO NOT BUY THIS SERVICE

Guest

I had a horrible, horrible experience with American Home Shield - esp. with the cash out option payment process and also with trying to ensure that my policy was not renewed.

Guest

Attention customers: if a coil, compressor, or heat exchanger has failed on your system, IT IS TIME FOR A NEW SYSTEM!!!!!! Those are fatal failures, and you will NOT be happy with these repairs.

A home warranty is not intended to make you Whole. You WILL be disappointed in these repairs.

These are the big ones, the expensive $2000 and up repairs, where you are better off accepting the puny cashout option and footing the bill for a brand new system from an outside contractor. You will be disappointed if you do anything else.

Guest

American Homeshield is NOT a trustworthy Company! I just spent 45 minutes in the phone with them and they could not give me a straightforward answer.

They are trained to give the same canned answers no matter what.

When I spoke with the Supervisor, the incompetence continued. I just cancelled my contract!

Guest
reply icon Replying to comment of Guest-1708662

Do not get ahs they are not trustworthy

Guest

If you didnโ€™t have a home warranty, bet youโ€™d love to only need freon. But since you have a home warranty, you want them to do it right, since you pay $49 a month for โ€œcoverageโ€ Customers like these are the reason there is a need for home warranty companies.

Guest

They are disgraceful and the most unprofessional company I had to deal with. They are quick to take the monthly fee but try not to keep their end of the contact by putting you on hold for over an hour or hanging upon you.. .they are a shame for the American name .

Evelyne C Prq

I totally understand... they Advertise on TV..

like they are the greatest.. I have had them for over 30 years... they sure deduct monthly out of my account.... BUT when I need them...

no way.. I use oxygen... etc... have 2 knee replacements...

super bad back.. under severe care..... and use a c pap.. and they care less....

the Govt.. should close them down.... FRAUD!!!!!

yup I am 75... and still go...

Guest
reply icon Replying to comment of Evelyne C Prq

Why should the govt shut them down? Youโ€™ve been their loyal customer for over 30 years. Donโ€™t believe everything you see advertised.

Guest

I had a similar problem. AC problem that they said would not cover because the condenser was rusted near a sprinkler, which was not true.

To make a very long story short, they send people out to deny the claim. You pay for insurance, then another $100 for someone to come out and tell you they won't cover the issue. They pull an excuse out of thin air. This has happened 2 times already.

I had to end up paying for the repair myself. AHS is a total waste of money.

Guest
reply icon Replying to comment of Guest-1556989

After 3 denials @ $100 each, it should be obvious that a home warranty is a bad idea.

Guest

SIMILAR ISSUE- AHS HAS BEEN INVOLVED IN OUR SITUATION SINCE 8-16-18. 1ST TECH CAME OUT TO LOOK AT SYSTEMS & WANTED TO ADD FREON TO A 2 TON UNIT.

WELL IF IT NEEDS FREON ITS GOT A LEAK. SO HE DID A TEST & FOUND IN FACT THERE WAS A LEAK (COMPANY IS AIR MAX CELINA TEXAS). THE LOWER UNIT IS LEAKING WATER SO HE CLEARED THE DRAIN LINE. WELL THE LOWER UNIT WAS NEVER MENTIONED IN THE REPORT TO AHS BUT WAS ON OUR WORK ORDER SIGNED BY THEIR TECH.

AIR MAX CLAIMS NO SERVICE OR INSPECTION WAS PERFORMED ON LOWER (4 TON UNIT).BOTTOM LINE IS THEY WANTED 1800.00 OVER AND ABOVE WHAT AHS WAS PAYING THEM. NEW SYSTEM 2 TON IS 457.00 ONLINE SO I SAID NO WAY & AHS WAS TO OFFER US A PAY OUT & WE COULD FIND SOMEONE CHEAPER TO DO IT. TO REPLACE THE UNIT IS 4-6 HOURS LABOR (2 GUYS 2-3 HOURS) PLUS FREON A 40 PER POUND @ 2-4 LBS. PER TON.

SUBSEQUENTLY WE CALLED OTHER AC COMPANIES TO BID THE JOB. ALL 4 OF THE COMPANIES THAT CAME OUT IMMEDIATELY NOTICED THE EVAPORATOR COIL ON THE LARGER UNIT (4 TON) WAS BAD TO THE POINT OF RUSTING THROUGH. SO WHILE CALLING TO FIND OUT THE STATUS OF THE OTHER UNIT THEY SCHEDULED ANOTHER COMPANY TO SERVICE THE (4 TON UNIT ) IT IS NOW 12 DAYS LATER WITH NO AC SERVICE IN TEXAS @ 98-150 DEGREE TEMPS & NO RESOLUTION. CALLING THEM WAS HOURS UPON HOURS OF HOLD TIME TO THE POINT I KNOW THEIR HOLD MUSIC.

CALLING THEM I WAS HUNG UP ON WHEN ASKING TO SPEAK TO A SUPERVISOR. CALLS WITH THE SUPERVISORS WERE A CONTENTIOUS & FRUITLESS ENDEAVOR. I WAS TOLD THEY SENT ME AN EMAIL ON THE MATTER & CASE WAS CLOSED NO SUCH EMAIL WAS SENT ( WE SEEM TO GET EVERY OTHER EMAIL) NO NO ONE IS ABLE TO INFORM ME OF STATUS.

PROMISES OF SOMEONE REACHING BACK OUT TO US WERE & OR ARE NOT BEING MET. THEY DID HOW EVER REMEMBER TO CHARGE OUR MONTHLY SERVICE FEE.

Guest

You screwed up by not cashing out from the beginning. Coils are not as replaceable anymore due to the regulatory changes made by the EPA concerning refrigerant.

The manufacturers canโ€™t or donโ€™t produce compatible coils for older systems and you end up with mismatched equipment that continues to leak or doesnโ€™t run right.

A complete system replacement is in order, which home warranty companies do NOT pay their contractors for. The contractor who requests a complete system replacement will not be an AHS vendor for long.

Guest

this happened and has been happening to me as well, been 3 weeks in the middle of summer without air. Both rap heating and air and american home shield keep blaming each other instead of actually fixing the problem.

Guest

This company is a scam, and the companies it works with are scams as well!

Guest
reply icon Replying to comment of Guest-1486712

Yes, they are all scams, and they are better at their scams than the customers are at theirs.

Guest

I am living a very similar situation with AHS and it's vendors. If you're thinking about a home warranty, don't.

Guest

i had almost the same experience with those morans (AHS and total care) last year. Total care are a joke and AHS are run by high school educated crab.

it took 15 recalls and almost 3 months (June to august) and my air was not fixed..

called a local air tech and got my air running the same day. i hope they all go to *** for the *** they put us through.

Guest
reply icon Replying to comment of Guest-1466159

Home warranty companies donโ€™t pay their vendors enough to fix problems. The care you receive is directly related to the amount of money the contractor is getting paid, not how much the home warranty company has been paid.

The whole system is screwed up.

This is also what is happening to health care, with health insurance constantly battling the providers. When is the last time youโ€™ve heard of any type of insurance claim being satisfactory?

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