Manufacturer: American Home Shield Category: Repair Clear all filters (2 of 2 reviews match)
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I asked AHS if my kitchen sink failure was covered by their warranty. Was told yes, so service order was placed. Upon arrival (after 5 days) the authorization was denied. Then I was expected to pay the $75 service fee, which I refused. I have called their 800 number twice, have had online "chat", no response other than to say my concerns are being passed along. All the while I am getting bills from the plumbing company and email notices from AHS...
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I had the hot water valve to my kitchen sink fail and some of the o-ring pieces from the valve clogged up the hot water supply line of my faucet as a result. AHS replaced the shutoff valve but refuses to fix the faucet. Why? Because it's not considered "normal wear and tear" since it is a "foreign object" blocking the line. Yes, the foreign object that is a direct result of a non-foreign, covered item, inches ahead of the faucet in the supply...
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