Please do not use this company! You will want to sue them after your first service call.

Here are some key issues. Resolution time is like 3 days, will end up over a week, then probably not be resolved. This is for things like busted pipes, AC/Heater not working, ETC. Average hold time on calls is 30 minutes, they will likely drop you, and you will have to call back.

They never call you, even when they say they will. They use bad companies to do servicing, or overload them to where they become bad. They lie constantly! After 3 service calls, all the same way, and me having to use my own repair people, I canceled.

They have quite the racket going. You will not be happy, please advise the warnings!

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

American Home Shield Cons: All the lies.

Store Location: 773 Main St, Seneca, KS 66538, USA

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AHS is a complete scam. They contract with a serviceman in your area.

If the serviceman doesn’t complete the work or fails to show up you have no recourse because the contract states all they do is contact the serviceman and from then on it’s between you and the serviceman.

AHS is out of the picture and if you call to complain they hang up on you repeatedly. Save yourself a lot of money and stress and just pay for the repair yourself.


American Home Shield did the same thing to me when my Heat Pump took a dump ! YES.....they ARE a SCAM ! I had to buy a unit out of pocket and never received a dime from them......AVOID....SCAM !


People will never learn, no matter how much they are warned, to not use a home warranty. It is simply too financially intimidating to hire professional, honest tradesmen for home repairs.

Everyone is happy to pay for “peace of mind” and feel-good promises, but adults should realize there is no way to purchase peace, and nothing is guaranteed in real life. Moreover, everyone agrees it’s not wise to pay for services until after completion of the work, but for some reason, logical people have a brainfart and forget this basic principle when it comes to a home warranty. The homewarranty is already getting your money, and the contractor gets paid the same amount per call whether the call is denied or the work is performed. The amount he collects doesn’t change, and is little more than the service call fee you are paying.

What does vary, is the amount the contractor will have to SPEND on your claim—therefore the work will always be minimal. It’s a broken system, much like socialism. American consumers have high quality service expectations, but home warranty service can never meet those expectations, due to the fact that the money is simply not there for the contractors. The warranty company is the middle man, and they are getting all your money and not spending it on your behalf.

You lose control over your own home and give your money to a third party who couldn’t care less if you have working systems and appliances. They don’t have to live with you or even see you, and the blame usually gets shifted to the contractor, who will eventually be replaced, when the complaints or costs exceed AHS’ limit. All home warranties are the same, so don’t even bother trying to find a better one. AHS is the best.

They’re the oldest and most experienced at conning gullible people.

The customers need to look out for themselves and stop complaining. It’s an easy problem to solve—don’t use home warranties and they will go away!!!

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