Product: American Home Shield Refrigerator Warranty Clear all filters (27 of 27 reviews match)
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American Home Shield - Refuse to replace refrigerator if home has two,loophole in contract

1.9
Details
new house purchase and closing company set up insurance I have used AHS about six times for service calls at 75.00 each.32 days left to renew and my refrigerator goes out with bad compresser I am told I should have had a different contract that they only cover the one in the kitchen and not the one on the other side of the wall. There is no agent who sales this insurance and you only find out if they have to provide anything beside a service call. This is the first item that needed to be replaced and I was read to renew my contract with them in a few weeks. If the only money you save is on service calls, this is not real insurance.
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Review
#1639082 Review #1639082 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Pros
  • Quick contact from service provider
Cons
  • Unethical company
Reason of review
Not as described/ advertised
Loss
$1399
Preferred solution
Deliver product or service ordered
1.7
Details
American Home Shield does not honor warranty contract. They refuse to provide written reason for warranty refusal. Contract Number: 240973702 This contract is supposed to cover all regular items, plus 10 extra appliances, including refrigerator. I placed a service...
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1 comment
Anonymous
#1691942

Damaged items are not covered under the warranty. The appliance repair company is responsible for acting as an “insurance adjuster” who has to make a determination of how to apply the terms and conditions of the contract in order to get out of paying for a replacement.

He is held responsible BY AHS for every dollar spent. In fact his business depends upon how liberally he can apply the policy limitations and exclusions. In order to remain on the list of providers, he has to keep his average ticket total down to $100 or whatever his AHS Contractor Relations Rep has dictated. They go over his costs constantly, and threaten to remove him from the vendor list at least once a day.

Until that particular problem is fixed with home warranties, none of the policy holders will ever get satisfactory results out of their home warranty. All home warranty companies function in this manner, so looking for another home warranty company will not help.

Review
#1542779 Review #1542779 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Cons
  • Unethical insurance practice
Reason of review
Poor customer service
Loss
$1850
Preferred solution
Full refund
Tags
  • Defraud Customer
  • Refrigerator
  • Worst Home Insurance
1.6
Details
American Home Shield - VERY POOR CUSTOMER SERVICE

Update by user Dec 12, 2018

The dollar amount of my food loss is estimated at $1,000.00 not $1.00 as it printed in my review. I also attached four pictures as proof of all of my food lost with my review.

Original review posted by user Dec 12, 2018

OMG, I am typing this while still"on hold" with them and so far, my phone shows I have been...
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2 comments
Anonymous
#1695071

Yeah I am not impressed AT ALL with AHS just like you said their Customer Service is awful and can not speak or understand English. They are rated in the top five best companies for Home Warranties and I can not understand how they got that rating.

I have had to call the five times in the past year and every experience with them is absolutely horrific. I will not be renewing.

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Review
#1421978 Review #1421978 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Cons
  • Repair
  • Time to get repairman out
  • Customer service
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund
Tags
  • Home Warranty
We have a GE Monogram Refrigerator in our kitchen that has been out since last September. The warranty company has sent a Sears service truck to our home on 6 different occasions to repair our unit. Each time they work on it the same thing happens. It will cool for a...
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1 comment
Anonymous
#1681476

Who in the heck spends $10,000 on a refrigerator!? And then uses a Home Warranty?

What sense does that make? Hopefully, you’ve learned a lesson! If you would buy a NORMAL refrigerator, you can chunk it when reliability wears out. A home warranty will take your money and give you nothing but trouble.

An expensive appliance is not going to be repaired properly, and forget replacement! Save your money and your frustration.

Review
#1526687 Review #1526687 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Reason of review
Bad quality
1.0
Details
Over 20 calls over 9 weeks and the refrigerator is still broken! Had to buy a small dorm-size to get by. Shelley said she would reimburse and of course, have not received. OVER NINE WEEKS and say part is still backordered! They should have replaced at this point. Every...
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2 comments
Anonymous
#1660595

YES, HORRIBLE PHONE CUSTOMER SERVICE ALL FILIPINOS IN TENESSE- YES WE NEED A LAWSUIT AGAINST AHS - MAKING US SICK

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Review
#1358870 Review #1358870 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Cons
  • Never repair products
  • Very poor customer service
  • Take your money and do not make the repairs
Reason of review
Warranty issue
Loss
$1200
Preferred solution
Deliver product or service ordered
Tags
  • Appliance Warranty
  • Worst Warranty Service
  • Bait And Switch Warranty
  • Dump American Home Shield
1.1
Details
Hello everyone I'm going into my 2nd month trying to get my Dryer fixed hasn't worked in over a month had same problem last year didn't fix it my dryer and fridge have been seen already by the first contractor that came out and said they both are irreparable and will...
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2 comments
Anonymous
#1586255

DONT everr buy home insurance from HLWp,i paid 400.00 for a one year policy,my fridge. went out last week,now they say they wont pay to have it fixed because it is too old.If it was new and under warranty i wouldnt have bought insurance lmfao..So now i have to buy a new fridge.Insurance companies are the biggest fraud in our country..

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Review
#1349846 Review #1349846 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Reason of review
all of the above havent fixed a *** thing.
Loss
$2000
Preferred solution
Let the company propose a solution
My fridge went out and I called for service, took 20 minutes before response. they gave me a repair company who told me it ould be 5 days before they could see me. Unecceptable with food in the fridge. call American backed and held for 30 minutes. So I call another...
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2 comments
Anonymous
#1550573

Home warranties are not meant to be “Express Service” plans. You have to choose price or quality, because as with everything in life, you can’t have both.

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Review
#1343584 Review #1343584 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Reason of review
Bad quality
1.6
Details
AMERICAN HOME SHIELD REVIEW RATING: Poor LIKELY TO RECOMMEND: No PROBLEM: Refrigerator stopped cooling and we submitted AHS service request June 6th. Refrigerator not repaired or replaced per AHS agreement as of June 30th. BACKGROUND: - Technicians (Amtec) not able to...
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Review
#1292358 Review #1292358 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Cons
  • Took service fee and still no service after 1 month
  • Poor service contractors
  • No path to customer resolution
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Refrigerator
  • Kenmore Elite
  • Amtec
  • Atlanta Home Warranty Review
  • American Home Warranty Cost
1.1
Details
On 6/05/18, Active Appliance ,6736 Van Nuys Blvd, CA 91450 responded to a American Home Shield warranty request for service on my 13 year old LG freezer/refrigerator. The technician came out inspected the issue: Ice maker not working; plastic rail cracked for tray;...
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Review
#1293722 Review #1293722 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Cons
  • Give you the run a round
Reason of review
Poor customer service
Loss
$400
Preferred solution
Get a company out to do the repairs

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Reviews

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American Home Shield reviews

American Home Shield - Company is a rip off

Refrigerator needing repaired all most three months without it still waiting supposed to be 7-10 after deemed nonrepairable to be replaced a month later still waiting made 3 payments and was told service charge would be saved for the inconveniences then they took it any way with me knowing so not very happy with the services
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Review
#1334550 Review #1334550 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Reason of review
Bad quality