Product: American Home Shield Refrigerator Warranty Clear all filters (9 of 9 reviews match)
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Our refrigerator has been broken for weeks. AHS sends out a service provider who determines that our refrigerator is broken, but that it is under extended warranty. After the service provider reports this information to AHS, AHS calls us to tell us that since the...
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2.4
Product
American Home Shield Refrigerator Warranty
I didn't like
  • Poor customer service
  • Phone call wait times are 30-45 minutes
  • Still relies on stone age faxes
#1094117
Reply to reviews
Beware of American Home Shield, their service is horrible. I have their ShieldPlus premium coverage and recently reported a damaged appliance for the first time. My refrigerator broke down and I reported the issue to AHS already 5 weeks ago. I had to pay $75 and they...
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schmida
schmida

No, I am still waiting for them fix the refrigerator. Sorry to hear that you had a similar issue with them.

Anonymous
Jenny

Did they ever fix it. I have a similar issue right now.

1.3
Product
American Home Shield Refrigerator Warranty
I didn't like
  • Unclear timelines
  • Missed appointments
  • Lack of remedy for broken refrigerator
#1027198
Reply to reviews
On or before November 4th, 2016, I contacted AHS regarding my refrigerator which was not working properly. AHS contacted a Sears repairman and sent him to my home to investigate and fix the problem per my home warranty contract. 11/04/2016- AHS is in receipt of my...
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Anonymous
Elaine

How is the progress with the arbitration procedure? Is it very costly? They denied my pool heater replacement for a BS reason and I'm thinking about arbitration. Thanks Elaine

1.0
Product
American Home Shield Refrigerator Warranty
I liked
  • It seemed like a great company at first
#996375
Reply to reviews
I requested repair 4 times, refused coverage 3 times with crazy warranty exclusion like normal wear on broken refrigerator door hinge, broken drawers, water damage on electronic components on a pool system and with the AC the company would cover some work for a...
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1.0
Product
American Home Shield Refrigerator Warranty
#951158
Reply to reviews
My refrigerator had gone out on a Saturday night and I called AHS Sunday morning to report it. They found a repairman on Tuesday only to say he didn't do that type of repairs . They kept me waiting for over a week because they could not find anyone to service my unit....
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Product
American Home Shield Refrigerator Warranty
#928014
Reply to reviews
The 2nd of the month I called American Home Shield for repair. the 4th of the month the technician came out to repair my refrigerator. a week later I called to find out what's going on with the part .the company hadn't even sent in the work order to American Home...
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Anonymous
Anonymous

I am in a dispute as of today about my refeigerator that has been 11 days now not working. The sevice provider no longer answering calls from me or AHS....so they want to send...

Product
American Home Shield Refrigerator Warranty
#848073
Reply to reviews
My mother's refrigerator door broke on March 29th 2016 called them on April 1st 2016 and they are still giving us the run around about finding the screw and it's two weeks later, we had to put our food in coolers and buy ice and this is still going on as of Now. I...
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Anonymous
Anonymous

You called AHS to replace a 'screw' on a refrigerator door??? No wonder they are taking their time. Instead of buying Ice and Coolers, why don't you go to a Lowes or Home De...

rollo2016
rollo2016

Why waste money on these "insurance" things? They are almost never worth the money you spend on them in premiums. Just buy an appliance with no bells and whistles for a reason...

Product
American Home Shield Refrigerator Warranty
I didn't like
  • False promises
#827826
Reply to reviews
1- I have a subzero, the refrigerator stopped cooling properly about Mid of Oct 2015. 2- I contacted AHS, First contractor I was assigned to called me and said he does not work on Subzero brand. ( This is already over one week between time I called AHS and made an...
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Product
American Home Shield Refrigerator Warranty
#824820
Reply to reviews

American Home Shield Refrigerator Warranty Review

#1019199
1.5
Details
PLEASE DON'T BUY THIS WARRANTY! When I purchased it I was told I was going to get a technician on the same day I called.. Today, Friday, my refrigerator broke down. I called immediately , but the answer was that somebody would come on WEDNESDAY! This is the second time this happens to me.I'm already looking for another company.
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