Product: American Home Shield Refrigerator Warranty Clear all filters (26 of 26 reviews match)
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1 comment
1.7
Details
American Home Shield does not honor warranty contract. They refuse to provide written reason for warranty refusal. Contract Number: 240973702 This contract is supposed to cover all regular items, plus 10 extra appliances, including refrigerator. I placed a service...
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Anonymous
#1691942

Damaged items are not covered under the warranty. The appliance repair company is responsible for acting as an “insurance adjuster” who has to make a determination of how to a...

Author
Location
District 1, Tennessee
Product
American Home Shield Refrigerator Warranty
Cons
  • Unethical insurance practice
Reason of review
Poor customer service
Loss
$1850
Preferred solution
Full refund
Tags
Review #1542779 is a subjective opinion of poster.
1 comment
We have a GE Monogram Refrigerator in our kitchen that has been out since last September. The warranty company has sent a Sears service truck to our home on 6 different occasions to repair our unit. Each time they work on it the same thing happens. It will cool for a...
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Anonymous
#1681476

Who in the heck spends $10,000 on a refrigerator!? And then uses a Home Warranty? What sense does that make? Hopefully, you’ve learned a lesson! If you would buy a NORMAL refr...

Author
Product
American Home Shield Refrigerator Warranty
Reason of review
Bad quality
Review #1526687 is a subjective opinion of poster.
2 comments
1.6
Details
American Home Shield - VERY POOR CUSTOMER SERVICE
OMG, I am typing this while still"on hold" with them and so far, my phone shows I have been "on hold" for 1 hour 27 minutes and 58 seconds. My refrigerator went completely out on me the morning of 12-11-2018 and they assigned a company to me that could not come out...
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Anonymous
#1695071

Yeah I am not impressed AT ALL with AHS just like you said their Customer Service is awful and can not speak or understand English. They are rated in the top five best compani...

Author
Location
Memphis, Tennessee
Product
American Home Shield Refrigerator Warranty
Cons
  • Time to get repairman out
  • Customer service will not escalate issue
  • Customer service
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund
Review #1421978 is a subjective opinion of poster.
2 comments
1.0
Details
Over 20 calls over 9 weeks and the refrigerator is still broken! Had to buy a small dorm-size to get by. Shelley said she would reimburse and of course, have not received. OVER NINE WEEKS and say part is still backordered! They should have replaced at this point. Every...
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Anonymous
#1660595

YES, HORRIBLE PHONE CUSTOMER SERVICE ALL FILIPINOS IN TENESSE- YES WE NEED A LAWSUIT AGAINST AHS - MAKING US SICK

Author
Product
American Home Shield Refrigerator Warranty
Cons
  • Take your money and do not make the repairs
  • Very poor customer service
  • Never repair products
Reason of review
Warranty issue
Loss
$1200
Preferred solution
Deliver product or service ordered
Tags
Review #1358870 is a subjective opinion of poster.
2 comments
1.1
Details
Hello everyone I'm going into my 2nd month trying to get my Dryer fixed hasn't worked in over a month had same problem last year didn't fix it my dryer and fridge have been seen already by the first contractor that came out and said they both are irreparable and will...
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Anonymous
#1586255

DONT everr buy home insurance from HLWp,i paid 400.00 for a one year policy,my fridge. went out last week,now they say they wont pay to have it fixed because it is too old.If ...

Author
Product
American Home Shield Refrigerator Warranty
Reason of review
all of the above havent fixed a *** thing.
Loss
$2000
Preferred solution
Let the company propose a solution
Review #1349846 is a subjective opinion of poster.
2 comments
My fridge went out and I called for service, took 20 minutes before response. they gave me a repair company who told me it ould be 5 days before they could see me. Unecceptable with food in the fridge. call American backed and held for 30 minutes. So I call another...
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Anonymous
#1550573

Home warranties are not meant to be “Express Service” plans. You have to choose price or quality, because as with everything in life, you can’t have both.

Author
Product
American Home Shield Refrigerator Warranty
Reason of review
Bad quality
Review #1343584 is a subjective opinion of poster.
0 comments

American Home Shield - Company is a rip off

Refrigerator needing repaired all most three months without it still waiting supposed to be 7-10 after deemed nonrepairable to be replaced a month later still waiting made 3 payments and was told service charge would be saved for the inconveniences then they took it any way with me knowing so not very happy with the services
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Author
Product
American Home Shield Refrigerator Warranty
Reason of review
Bad quality
Review #1334550 is a subjective opinion of poster.
0 comments
1.1
Details
On 6/05/18, Active Appliance ,6736 Van Nuys Blvd, CA 91450 responded to a American Home Shield warranty request for service on my 13 year old LG freezer/refrigerator. The technician came out inspected the issue: Ice maker not working; plastic rail cracked for tray;...
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Author
Product
American Home Shield Refrigerator Warranty
Cons
  • Give you the run a round
Reason of review
Poor customer service
Loss
$400
Preferred solution
Get a company out to do the repairs
Review #1293722 is a subjective opinion of poster.
0 comments
1.6
Details
AMERICAN HOME SHIELD REVIEW RATING: Poor LIKELY TO RECOMMEND: No PROBLEM: Refrigerator stopped cooling and we submitted AHS service request June 6th. Refrigerator not repaired or replaced per AHS agreement as of June 30th. BACKGROUND: - Technicians (Amtec) not able to...
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Author
Product
American Home Shield Refrigerator Warranty
Cons
  • No path to customer resolution
  • Managers not doing job
  • Took service fee and still no service after 1 month
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Refrigerator
  • Kenmore Elite
  • Amtec
  • Atlanta Home Warranty Review
  • American Home Warranty Cost
Review #1292358 is a subjective opinion of poster.
0 comments
1.0
Details
Problem with refrigerator, sent person twice, but no repair. Just kept saying that's normal for refrigerators. No matter what issue we described. Anything to avoid paying or repairing. More details... Everything in freezer gets frost all over it, items in refrig...
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Author
Product
American Home Shield Refrigerator Warranty
Reason of review
Bad quality
Review #1285686 is a subjective opinion of poster.