Mount Crawford, Virginia
0 comments
Not resolved

ABISMAL!!!DONT WASTE TIME OR MONEY!

I have had two other home warranty companies each for my two prior respective homes. Just moved in to our current (third) home and had an AHS home warranty included as part of negotiation. First crack w these guys and they epitomize a company that should not be allowed to operate!!! We called in our refrigerator for poor cooling and broken water/ice maker.

It has been almost two months, 8hrs combined on hold and talking to reps and supervisors that don't care about customer and the only refrigerator contractor is Sears AE which can't fix this thing in spite of three visits!!! Even ordered wrong part! AHS has done nothing to resolve, will not give me new fridge and has not even followed up once after each of three unresolved visits. Need I say more?

They contract w *** vendors, they have zero empathy and common sense...they approved a fix for an entire compressor, ice maker and motor when they should have authorized new fridge and all of this could have been avoided. We have four kids under 8 and can not believe we are being put through this while our food is on *** of spoiling.

Feel like crying!Thank you for having this site and I hope that you can supercharge your Adwords (heck, I'll contribute) so that these reviews of AHS on this site will rise to top of any Google search and truly reflect how aweful this company is.

Review about: Frigidaire Refrigerator.

Review #858141 is a subjective opinion of a user.

1.3
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
Price Affordability
Customer service
Advertised vs Delivered
Warranty
Service Scheduling
Product or Service Quality
Website
Turnaround Time
Value for money
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with American Home Shield?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"It have been almost three weeks since I called them to send someone to check and see whats wrong with the shower handle..." Read more
"June 2015. Houston, Texas. The refrigerator door seal gasket and hinge cam on Kitchen Aid 13 year old unit were worn out due to age and normal use in household environment...." Read more
"Quality tore all the plumbing apart for a leak but after almost a month havent come back to finish. They are the worst of any company i have ever seen...." Read more
"AHS vendor shows up today looking like a homeless man and making no bones about the fact that he didn't want to be here. We had an add-on since we..." Read more
"We purchased a 2009 Coachman Chaparral and from the first walk through before committing to the purchase we expressed concern over a large amout of Lady bugs inside we were..." Read more
"You buy 1 thing but seller ship something else. Waste of time and money. Picture 1 is the item from the listing. Picture 2 is what the seller sent. Sent..." Read more
"Had to uninstall old part to get to problem......could not tell that the part that was sent did not fit.....had to open package...now we find out that an opened package..." Read more
"I ordered seat covers, a cargo area cover and Weathertech floor mats. The first problem was that when I placed my order the shipping amount was listed as $19. It..." Read more