American Home Shield Refrigerator Repair Reviews

1.5
(3 reviews)
Advertised vs Delivered
Price Affordability
Service Scheduling
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I'm now going into week 10 with a broken refrigerator, and the only answer AHS will give me is that they aren't responsible for delays caused by their contractors or suppliers. Multiple visits to my home by contractors, countless hours on hold waiting to talk to someone, and extremely frustrating "scripted" customer service...and even today, no one can tell me when my refrigerator will be fixed. They hide behind legal jargon in their...
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1.5
I liked
  • Setting up original appointment
I didn't like
  • Lack of flexibility for a resolution
  • Poor customer service
  • Arrogant nature of their replies
Our refrigerator went out on Saturday night. We were booked with a repairman for Wednesdsy from 8-12. 5:00 PM they called and said he was ill and the next available time was August 9. Went out on 7/23. After holding for 1 hour they had another company booked the next day from 5-8 PM. He never showed or called. Next available was Friday from 3-6. He came. Checked today with repair co and they sad American Home Shield has to order the part...
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1.4
I didn't like
  • No live person to talk to
  • Wait time to talk to rep
#892641
American Home Shield Refrigerator Repair Review from Mount Crawford, Virginia
First crack w these guys and they epitomize a company that should not be allowed to operate!!! We called in our refrigerator for poor cooling and broken water/ice maker. It has been almost two months, 8hrs combined on hold and talking to reps and supervisors that don't care about customer and the only refrigerator contractor is Sears AE which can't fix this thing in spite of three visits!!! Even ordered wrong part! AHS has done nothing to...
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The 2nd of the month I called American Home Shield for repair. the 4th of the month the technician came out to repair my refrigerator. a week later I called to find out what's going on with the part .the company hadn't even sent in the work order to American Home Shield .they finally got that together and I had to end up waiting a month for the part to come in .the part came in a month later exactly and it was the wrong part .the technician said...
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broken refrigerator. seven visits to try to fix it and various parts replaced. even the compressor was replaced and the new one is very noisy and the refrigerator is still not working. over two months later the vendor working for AHS believes it cannot be fixed. AHS is calling a new vendor to start all over again... This is not professional and they make your life miserable.i have been a customer for many years and I gave them enough money for...
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Our fridge went out over last weekend and I called on Monday to AHS, put in an automatic service call and the next day was notified by AHS that someone would be contacting us. Since we don't live in a big city and are up here near Yosemite National Park for us it is difficult to find service people. Anyways someone from Sonora contacted us and 3 days later they were out. Said that it was either the Freon or plugged up with ice. Nice guys and...
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