Manufacturer: American Home Shield Category: Repair Clear all filters (10 of 10 reviews match)
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Beware of American Home Shield, their service is horrible. I have their ShieldPlus premium coverage and recently reported a damaged appliance for the first time. My refrigerator broke down and I reported the issue to AHS already 5 weeks ago. I had to pay $75 and they...
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schmida

schmida No, I am still waiting for them fix the refrigerator. Sorry to hear that you had a similar issue with them.

Anonymous

Jenny Did they ever fix it. I have a similar issue right now.

1.3
I didn't like
  • Missed appointments
  • Lack of remedy for broken refrigerator
  • Excessive wait times
#1027198
Reply to reviews
On or before November 4th, 2016, I contacted AHS regarding my refrigerator which was not working properly. AHS contacted a Sears repairman and sent him to my home to investigate and fix the problem per my home warranty contract. 11/04/2016- AHS is in receipt of my...
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Anonymous

Elaine How is the progress with the arbitration procedure? Is it very costly? They denied my pool heater replacement for a BS reason and I'm thinking about arbitration. Thanks Elaine

1.0
I liked
  • It seemed like a great company at first
#996375
Reply to reviews
I had a problem with my refrigerator since 2/2016. I called in service call. Four different companies been coming out to figure the problem out. We had no ice for whole summer in Fresno which is 100 F all summer. Water leak everyday from the refrigerator and we have to...
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1.1
I liked
  • Advertisement
I didn't like
  • Failure to replace with like quality
  • No emergency service available
#985826
Reply to reviews
Almost three moths later, countless times off of work and 12 visits from Sears Repair has still left us without a refrigerator despite having special needs children. This situation has been a disaster. We call AHS and get every excuse to not remedy the situation. A...
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1.1
I didn't like
  • Lack of communication between vendor and ahs
  • Customer service
#957026
Reply to reviews
I'm now going into week 10 with a broken refrigerator, and the only answer AHS will give me is that they aren't responsible for delays caused by their contractors or suppliers. Multiple visits to my home by contractors, countless hours on hold waiting to talk to...
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1.5
I liked
  • Setting up original appointment
I didn't like
  • Poor customer service
  • Greed is clearly running their company
  • Lack of availability
Reply to reviews
Our refrigerator went out on Saturday night. We were booked with a repairman for Wednesdsy from 8-12. 5:00 PM they called and said he was ill and the next available time was August 9. Went out on 7/23. After holding for 1 hour they had another company booked the...
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1.4
I didn't like
  • No live person to talk to
  • Wait time to talk to rep
#892641
Reply to reviews
American Home Shield Refrigerator Repair Review from Mount Crawford, Virginia
First crack w these guys and they epitomize a company that should not be allowed to operate!!! We called in our refrigerator for poor cooling and broken water/ice maker. It has been almost two months, 8hrs combined on hold and talking to reps and supervisors that...
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The 2nd of the month I called American Home Shield for repair. the 4th of the month the technician came out to repair my refrigerator. a week later I called to find out what's going on with the part .the company hadn't even sent in the work order to American Home...
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Anonymous

Anonymous I am in a dispute as of today about my refeigerator that has been 11 days now not working. The sevice provider no longer answering calls from me or AHS....so they want to send...

broken refrigerator. seven visits to try to fix it and various parts replaced. even the compressor was replaced and the new one is very noisy and the refrigerator is still not working. over two months later the vendor working for AHS believes it cannot be fixed. AHS...
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Our fridge went out over last weekend and I called on Monday to AHS, put in an automatic service call and the next day was notified by AHS that someone would be contacting us.Since we don't live in a big city and are up here near Yosemite National Park for us it is...
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