Englewood, Colorado
Not resolved
4 comments

American Home Shield is a disgraceful company. My microwave/hood broke and I waited 3 weeks, having to make numerous calls to even get someone out to look at the thing.

The technician said that it looked like there may have been a power surge, he wasn't sure but could be, maybe. He also said that since it was from 1991 it is a wonder it was still working at all, so could have also just broke due to age, not power surge. I paid him the $60 "service" fee. I then get a call the next day denying my claim because they did not cover power surges.

I said I wanted to dispute the denial of the claim and the "customer service" woman on the line said that is fine, they could send someone back out, but if they found the same thing I would have to pay ANOTHER $60 service fee! I then asked to speak to a manager and the "Manager" gave no better service and said the same. I said you mean to tell me I have paid $40+ dollars every month for the last 4-5 years, a $60 service fee, I had to make numerous calls just to get someone out, the tech could not even say for sure that the reason it broke was due to a power surge but you are going to deny the claim?

Yeah that is what she was saying, so now I am looking for a new home warranty company until I can get more money into savings and fire them all.

Product or Service Mentioned: American Home Shield Warranty.

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Anonymous
#124495

American Homeshield sent a plumber out several times to fix a leak on my hot water pipe under the house. The plumber used “duck tape” to repair the pipe.

Needless to say, the duck tape didn’t fix the leak. However, Mostly all of our walls cracked and our floors buckled causing costly damages to our home. Our children were sick from mold and my family had to go without hot water in very cold weather. We are suing American Homeshield and the plumber for the damages to our home, health, and living conditions.

While American Homeshield tries their best to get out of being responsible for the damages, they also sent us a letter saying that they are not renewing our contract. Oouuuch! Talk about insult to injury. If you are or used to be a customer or contractor I will be very grateful if I can get a statement from you sent to my email bpsashington@bellsouth.net.

Or call me (251)232-5106. I am especially interested in hearing from any contactors and former American Homeshield employees that can vouch for American Homeshield’s encouragement to make cheap repairs that only puts a temporary band-aid on the problem and their deceptiveness with denying claims that should be covered. Customers that share horror stories like mine and ended up with damage to their homes, I’d love to hear from you as well.

I am not looking for anyone to testify in court, only a true statement. I will also be willing to give my statement to anyone who needs it.

Anonymous
#61509

contact the better business bureau at bbb.com. it works!

AHS responded quickly and settled with a check for the full amount of my repair. It only took me 15 minutes to fill out the form online and they responded within one week.

Anonymous
#56797

AHS.... We are getting rid of them!

We bought our house 3 years ago, and with it came an AHS warranty. We decided to keep it, but so far, we've had to call AHS four times for service and all four times they told us they don't cover that part, or that piece or that job, etc. In August, we have the option to renew our contract.

Not happening. My husband and I will be finding someone else.

Anonymous
#40646

American Home Sheild has to be a disgrace. They have low balled small useless companies who hove no work and pay them a set agreement to do the work.

They the AHS will tell you it not covered. They the A/C company says I can fix it of 900.00. Why am I pay AHS.

I have been placing daily calls to AHS company I have been getting the run around with the a/c company no one wants help. This company is a joke.

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