Buying an American Home Shield Service was a dreadful mistake. I would have saved hundreds arranging my own repairs.
If you are considering using this company you can expect an enormous contast between the friendly service operators who answer your call and the AHS authorization department who must "okay" repairs. AHS sent Sears to inspect my broken dishwasher in April and told me it was fine (I paid the $96 New York service charge). It broke again 65 days later and AHS told me it was past the "60 day recall period so you'll have to pay $96 again." I waited two weeks for Sears to come again. It broke again twice over the next two months and I twice missed work after Sears called the scheduled service morning to say they couldn't make it that day- AHS could not get another company in my area to come insead of Sears.
Virtually the idential problem happened when my clothes dryer broke. This time it again took 4 visits (including another cancellation by Sears at 7PM after waiting from 1PM) and my irate call to a supervisor before AHS would pay to replace the dryer. When the water heater needed a repair the plumber was very nice but complained that AHS gave him an incredibly hard time authorizing covered parts. The final kicker to this story is that I just got a letter from AHS saying they would not renew my policy for another year.
I paid over $1100 dollars in service fees beyond the contract charge and "uncovered" parts so it's more than ironic that I would have considered renewing with them anyway.
Would have been cheaper to just call repair people on my own. Avoid this company!