I have a hot water leak in my foundation, i called AHS and they send out a plumber who immediately denied the claim because he said the water better did not run enough, then i said please explain why 15 square foot of tile are burning hot, he said he was unable to but would need to get authorization to bring out leak detection equipment and for that to happen the water would need to run more, i called AHS and complained and then finally they send the plumber back with the detection gear and immediately concluded that there indeed is a leak. They came back one more time and estimated the repair to be 3K, then informed me that they would only cover $500 because thats their estimation of just the repair, they said that all the digging through the floor and and cost associated is not covered, i said ok, then you send me a check for that and cancel my contract, the lady said ok, i received a call to confirm that i indeed wanted to cancel my contract which i confirmed, today i get an email that said that i would only receive $250, i called the person on the email and now she is saying that the $500 is to cover both detection and repair which is a flat out lie and confirmed by the plumbing company who got authorized to do the detection under the coverage. i am so fuming mad that i am willing to spend the money to go to small claims with them for the entire amount, please advise, AHS is basically swindling people.
Product or Service Mentioned: American Home Shield Claim.
Reason of review: They are a swindle company.
Monetary Loss: $3000.
Preferred solution: Full refund.
American Home Shield Cons: Worst of worst, Customer service rep lied, Bad customer care, Difficult to deal with, Different story each call.
Store Location: Las Vegas, Nevada