Product: American Home Shield Homeowners Policy Claim Clear all filters (138 of 138 reviews match)
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1.6
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If you continue to experience problems with your covered item, log into MyAccount to let us know. We value your feedback. Please rate your experience with SIRIUS PLUMBING & AIR CONDITIONING INC by clicking below. Thank you for choosing American Home Shield®.” Then...
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31 comments
Anonymous
#1735695

I just had a water heater failure with AHS. My out of pocket is $535 to get stuff up to code, and that included a 20% discount the tech game me on the spot.

A possible difference was, I had his worksite set up, cleaned out, lit with a fan on it for him to keep cool. I didn’t *** at him or pretend I have rights to an economy in an alternate universe. He said the value of the install was about $1600 total, I checked around in my area and that estimate was right in the middle. I didn’t hang up on anyone I spoke with.

All said and done I’m paying much less than you for the same repair with the same company, nobody lied to me, and I wasn’t an *** to anyone in the process. You are a fool to have pride worth so much that you actually have to take money out of your pocket to keep that pride going.

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Review
#1121459 Review #1121459 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$800
Preferred solution
Full refund
here is our story: May 8 Placed a request for services with American Home Shield, for our AC unit because it was not cooling properly May 11 - Scheduled the 1st appoint with Total Air Care. The contractor rescheduled it because of its double booking. May 12 Scheduled...
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22 comments
Anonymous
#1722496

I had a horrible, horrible experience with American Home Shield - esp. with the cash out option payment process and also with trying to ensure that my policy was not renewed.

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Review
#1071632 Review #1071632 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Poor customer service

American Home Shield in Gilbert, Arizona - Denied reimbursement

1.0
Details
American Home Shield - Denied reimbursement
I was checking bank account 3 days ago and saw a charge for American Home shield. I thought I didn't renew with them so I called and found out I had renewed in June 2019. I had an A/C repair in August and paid myself, forgetting I had renewed, memory not great, am 76. Called today to AHS and found out they will not reimburse me because contract says so. I am bummed and will not use them again.
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Review
#1688942 Review #1688942 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
1.6
Details
American Home Shield - Contractors will say lack of maintenance so hey can sell you their services
I've had several dealings with this company. None of them were ever good. One time the contractor faked sending in pictures of the problem to AHS. I was denied of course, so then the contractor tried like *** to sell me his services. AHS denied ever receiving the...
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Review
#1596584 Review #1596584 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$138
Preferred solution
Let the company propose a solution
Tags
  • Bad Experience
1.5
Details
We came into our contract with American Home Shield with the purchase of our home in 2016. It was added as a stipulation due to the age of the AC on the property and the age of the property itself. For the first year we didn’t end up having to use the service. So we...
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3 comments
Anonymous
#1691373

The AHS preferred contractors MUST look at everything from a standpoint of denial, because it is in the best interest of the contractor to do so. AHS sets a target average cost per call, which is so low that no work can be performed, and if the contractor’s average costs per call comes in above that ridiculous amount, they will get no more calls from AHS.

Imagine if you owned a bunch of properties or a huge complex of apartments, and you had to choose which HVAC person to send all the service calls to. You wouldn’t choose the guy who comes quickly, even on weekends, nights and holidays, yet charges a typical $500 average per pop. Also, you would definitely not use him if he recommended that each system needs replacing, because they’re old or worn out. If he did, you’d be looking at $5,000 per service call.

You can’t honestly say that you would hire him for your rentals and that you’d be ok with such expenditures. If you were so inclined to spend money like that, of course you’d get great service and response time. Instead, AHS chooses the companies who do not have a great clientele of their own, and they overtake their business with high demand and low pay. If a claim is “covered” by AHS, it is actually the repairman who is paying for it, not AHS.

If the repairman charges AHS even enough to break even, he will be removed from the AHS vendor list. For that reason, EVERY claim is examined and diagnosed from the beginning as a possible denial. The contractor is protecting his own interests, that’s why you can’t get them to recommend replacement. It’s also the reason that when a repair is authorized, it takes FOREVER to get it completed.

The authorization means that the contractor is going to lose money.

All home warranties operate like this. You would too, if you were in their shoes.

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Review
#1541308 Review #1541308 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Pricing issue
1.0
Details
The contractors American home shield works with are at best incompetent. We have been through three contractors trying to get our AC repaired. The first contractor came out and removed parts to try and order them, left and I never heard back from them. The second one...
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1 comment
Anonymous
#1715916

You are the “hot potato” customer, who gets passed around from contractor to contractor, because they have not found a basis for denial of your claim, and AHS forces their contractor to Provide the goods and services (even new equipment) for the price of the service call fee. The contractors, by working for AHS, are gambling that they can get the claims that don’t require much work or many parts.

Yours, however, is an expensive unfixable mess. AHS holds their contractors to a $200 average per ticket cost, which will include parts, labor, new unit, and the customer’s service fee. Your claim is a hot potato which will continue to get transferred until you give up or AHS FORCES the least favorable company trying to work for them to buy you a new whatever and install it for free, in order to remain a vendor for AHS. Since all their reputations are shot to pieces in the community, thanks to working for AHS and home warranty companies, in order to keep getting work from AHS, the miserable contractor who gets stuck with your claim will give you a *** job.

Is that what you really want? You customers who perpetuate this market deserve what you get.

Review
#1586341 Review #1586341 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Cons
  • Customer service is terrible
  • Uses vendors who say unit is working when not
  • Waiting on hold then being disconnected
Reason of review
Their contractors suck
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
  • Time Waster
  • Home Warranty Fraud
  • American Home Shield Dishonest
1.0
Details

Update by user Jul 15

After 3 days of calls with people who can't speak decent English in India or wherever I got a person in GA who then got me to a person in Memphis who was the FIRST person that actually seemed to think I had a problem. She arranged for Moore Air to come out the next day...

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2 comments
Anonymous
#1715350

You’re better off buying a couple of window units. Those things really work!

I’ve lived with window units and space heaters for several years. There is no shame in using them. It is, however, a shame to pay good money to a home warranty instead of hiring a licensed contractor yourself.

Then you will get to decide yourself when the system needs replacing and you will have control over the situation. Plan B: window units and save up your money to buy a system

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Review
#1584513 Review #1584513 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
1.0
Details
They say you are covered but they send the lackeys of the industry that cause more damage and end up costing you so much more than if you just called a real technician. I tried contacting them to get things resolved but they are rude. 1st issue. Shower does not produce...
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1 comment
Anonymous
#1704743

AHS only pays the contractor your service fee and they expect the contractor to get paid the rest by the customer for any loopholes. The service fee doesn’t cut it as far as payment to the contractor goes.

If no items that aren’t covered can be found by the contractor, then he has to perform the work for free, or find a loophole that will get then entire claim denied.

It’s all about money, or lack thereof. So yes, there are lackeys, lack of payment gets plenty of that.

Review
#1562979 Review #1562979 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$150
Preferred solution
Full refund
Tags
  • bad contractors
1.0
Details
Only very good at collecting monthly premiums and bad on honoring claims. They send you unprofessional, incompetent and worst reviewed contractors so they pay them much lesser fees
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1 comment
Anonymous
#1684508

Oh it is much worse than AHS merely paying “lesser fees”. That makes it sound like they actually PAY fees.

The reality is that their contractors are only trying to collect your service fee deductible and provide NOTHING, or as little as possible, in exchange for becoming one of their top preferred contractors. The “preferred” contractors are not “preferred” by the customers, but rather AHS, because of the knack they have for not charging AHS anything at all. The contractors go out and make a diagnostic visit for the $100 service fee, and then don’t bill AHS any more, so that they can capture all the calls in the area that AHS has. It’s such a scam!!!!

Not a good value for what you pay in premiums.

The few few times you might come out ahead with no hassle on small stuff are just not worth the trouble on the big stuff. The more expensive the problem, the greater the hassle.

Review
#1530731 Review #1530731 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Cons
  • Denying claims
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Full refund

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Reviews

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American Home Shield reviews
1.6
Details
I requested HVAC service in early March, 2019 and the repair company responded quickly, I paid $75.00 for the service call. The technician diagnosed the problem as a bad condenser and said that they could replace the part. and that our share, after the $1,700 discount...
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1 comment
Anonymous
#1673986

As you said, “We have been customers of AHS for many years and have used them for a few minor repair issues, (things that I could have repaired myself had I the time), paying $75.00 for each call.” This is what they HOPE will happen!!!! You end up giving them thousands of dollars over the years, and they give you a few hundred.

It isn’t worth the hassle to use a home warranty!!!! The recommendation of their service provider is sound: definitely do not try to replace the faulty components in your old system. Do NOT spend $1000 on freon! Have the entire system replaced, the refrigerant lines flushed, and get estimates from smaller licensed companies to replace with new equipment.

Cancel AHS and find your own small local businesses that are TRADE licensed SPECIFICALLY in their trade, not “general contractors” or handymen, or a guy who works for a guy who owns a business.

The job won’t be licensed, permitted, inspected or most importantly “insured” for a proper installation. As you’ve found, a home warranty is only good for the home warranty company!

Review
#1515799 Review #1515799 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Cons
  • No resolution to issue
Reason of review
Not as described/ advertised
Loss
$6000
Preferred solution
Pay fairly to completly fix the problem, per Contract F.1
Tags
  • Dishoest Buisness Practices