Product: American Home Shield Homeowners Policy Claim Clear all filters (106 of 106 reviews match)
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I replaced my water heater with a tank less one. I was told by home shield that they would pay a third of the cost after the installation. I sent them the invoice and was told a check would be on the way. four weeks later I was told the check was sent to the wrong...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Customer service is terrible
#1263162
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I have basically had no heat in my house since March 13 because we put our faith in this *** company. We have small children in our home and are only able to stay because of space heaters. First it took nearly a week to get someone out then another week to deny our...
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1.0
Product
American Home Shield Homeowners Policy Claim
#1227106
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This Company is the biggest rip off I have ever experienced in my life. My $1600 is 5 years old and broke 3 times , same sensor obviously something is seriously wrong , two times they took my $100 deduction and fixed it after losing over 300 dollars of frozen food,...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • No management available to resolve issues
  • Horrible service all around
  • Customer service - impossible to reach
#1224584
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I have 2 homes with a contract through American Home Shield. The first one I purchased in December. In February, the ice maker on my refrigerator quit working. Since my deductible was $125.00 it was cheaper and faster for me to simply buy another ice maker and install...
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2.3
Product
American Home Shield Homeowners Policy Claim
#1224216
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My claim was denied because the hose bib is outside. If you read the contract it states it must be on the inside of the foundation unless otherwise specified. In the plumbing section it list "hose bibs" as covered which makes it "otherwise specified". Florida Statute...
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Anonymous
library system

boy I have to say, their is a lot of anonymous computer answering. I suppose he shops at all of these places. The script on the headlines always appears to be in sequence with...

Anonymous
Anonymous

Yes I am working w an attorney trying to get something going possibly an class action suit

1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Deceptive company
  • Multiple issues - customer service
  • Disregard for florida laws
#1221180
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So I have my range cooktop serviced and the service guy tells me that he cannot get the part for it and I'm going to have to buy a new one. Then I get charged the $75 service fee and don't hear from anybody for over a week. I contact them asking why did I get charged...
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Anonymous
Tom

Contact your states attorney general and consumer protection agency! This is the only way to stop this company

1.0
Product
American Home Shield Homeowners Policy Claim
#1220553
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American Home Shield - This company is a Fraud

After 7 weeks, over 25 calls, still no resolution to my appliance. It has gotten to the point I am placed on hold for 20-30 minutes, transferred and then disconnected and finally no call back from supervisors as explained to me. My credit card company and the appliance manufacture, Whirlpool are now involved.
Product
American Home Shield Homeowners Policy Claim
#1207441
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American Home Shield - Please review the case again, your technicians do very bad jobs and not responsible
American Home Shield - Please review the case again, your technicians do very bad jobs and not responsible
AHS Warranty Contract: {{REDACTED}} Address: {{REDACTED}} Policy holder: Jianmin Sun Case number: 446285212 Please see email below from Phylrich (the shower faucet brand) customer service. They stated there are no parts missing based on the photos that your technician...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Incompetent help
  • I did not like the service at all
#1205939
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I called in a problem with the plumming on my mothers home on Saturday 3 March 2018.A Americian plumming came out. This company NEVER fixes anything they always find loop holes to not complete work. The drain line came loose at the beginning of the crawl space. You can...
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Anonymous
Mrs

We had them come out to the home on March 16 the Serviceman could not fix the dishwasher so they stated that someone will be getting back to us nobody got back to us but we re...

2.5
Product
American Home Shield Homeowners Policy Claim
#1204201
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Submitted a request to repair my dishwasher on 12/6/17 (Claim 443072812).Still not done. Most recently they gave me a number to call Purchasing for a replacement option, but that number disconnected me several times after 20+ minute holds over a 5 day period of time. I...
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Anonymous
Donna

This is what is happening to me right now 3/10/2018. I contacted the manufacture and credit card company.

Product
American Home Shield Homeowners Policy Claim
#1204155
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