Product: American Home Shield Homeowners Policy Claim Clear all filters (55 of 55 reviews match)
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American Home Shield - AHS Inappropriately withheld my $125.00 service fee that their own website stated wold be refunded  in 24-48 hours
After being a faithful fee-paying Member of AHS for many years, they have now demonstrated the unseemly inappropriate conduct which gives rise to so many complaints and may be contributory to the reduced BBB rating of AHS.What follows demonstrates reprehensible...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Problem not fixed
  • Cheating me our of my 125 service fee that was cancelled
  • Arrogant nature of their replies
#1123354
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If you continue to experience problems with your covered item, log into MyAccount to let us know. We value your feedback. Please rate your experience with SIRIUS PLUMBING & AIR CONDITIONING INC by clicking below. Thank you for choosing American Home Shield®.” Then...
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1.6
Product
American Home Shield Homeowners Policy Claim
#1121459
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and the seasons first cold front will cool things down before American Home Shield does! The policy was sold to me by the realtor who handled the purchase of my condo back in 2015. It seemed like a reasonable idea at the time. However, when my 18 year old AC unit...
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Anonymous
Anonymous

On November 1, 2017 American Home Shield informed me that the air handler needed to replace my AC system would require an additional 16-18 weeks to acquire the necessary parts...

2.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Leaving me out of service for an unknown amount of time
#1119959
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American Home Shield - POOR CUSTOMER SERVICE

#1080294
The wait time when calling AHS after the contractor has already been to your house is well over 1 hour! AHS still hasn't called me back after 48 hour's since the A/C contracor diagnosed that the compressor needed to be replaced! When you ask to speak to a supervisor the representative puts you on hold and lies telling you she put in a request!
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American Home Shield - Trying to get service

#1072779
1.1
Details
I had a leak water pouring from bedroom ceiling. Called no answer it was Sat night. Opened ticket on line. Called on monday. Plumber said he knocked on door on tues morning. Think he was at wrong house. Dog never barked did not hear anything. On hold for over hour. Still have no anwers but they can. Put in their charge. For work not done. Cancelling contract. BS COMPANY
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American Home Shield - Failure to deliver

#1049459
I have been lied to by AHS on a continuous basis. They couldn't find an installer for my dishwasher so they offered to send a check for installation. That was two weeks ago. Called today and was told someone didn't send in request. Would be two more weeks. These people are a ripoff!
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American Home Shield Homeowners Policy Claim Review

#938896
I have a complaint with American Home Shield. They denied a claim for repair of a covered item. The basis of the denial was not accurate . I'm a landlord with with five properties I carry home warranties on.
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Freezer beginning to fail; requested service.They stated on a Tuesday that a technician would be there by Thursday. Guess what, they meant the next Thursday or 8 days later. I called twice, disconnected twice (seems to be a problem with their phones) and another tech...
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American Home Shield Homeowners Policy Claim
#1117254
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AHS is notorious for sending out repair people who are not always qualified.However, recently we had an appliance repair company that was phenomenal. A couple of weeks passed by and we need him to return but he can't until we go through AHS first. Whenever I try to get...
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Anonymous
RB

AHS has The WORST customer service I ever experienced. Every time I had to wait more than 1 hour to speak to a rep on the phone. Even then, those unqualified reps of no use.My...

Product
American Home Shield Homeowners Policy Claim
#1115829
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Placed a claim for a dryer repair on 9/27/17.AHS finally responded and indicated they could send Sears on 10/12. I found this time frame to be very unacceptable !!! They indicated that they would try to locate another contractor...which meant to me a forth string fly...
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American Home Shield Homeowners Policy Claim
#1115510
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10/9/2017 waited 45 minutes for response.Then waited another 15 and no answer. Please inform J&A to talk with customers in a more customer service manner. They were rude and abrupt when I call today to get an update on a plumbing problem. I was informed that no one...
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1.3
Product
American Home Shield Homeowners Policy Claim
#1112568
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This company hides.If you are lucky enough to have one of the few problems they list on their help page and lucky enough to have the problem fixed well by the repair person, then you are set. But, if you need one of many repairs not listed or your repair wasn't done...
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Product
American Home Shield Homeowners Policy Claim
#1106715
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These guys have quite the racket going.I have never called them and not after 30 minutes have the call drop so I could do it again. I would bet money it is a protocol they engage so out of frustration people move on. Seriously considering a class action suit against...
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Product
American Home Shield Homeowners Policy Claim
#1106075
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Because the company said that the house is shifting, that's making the pipes leak from the toilet.I believe this is unfair, how would anyone know when the house is going to shift. AHS said that I could get a quote from some one else but if the quote is the same, I will...
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Product
American Home Shield Homeowners Policy Claim
#1105727
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