Manufacturer: American Home Shield Category: Claims Clear all filters (45 of 45 reviews match)
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Save yourself time and money.AHS Home Warranty is a crook and do not care about its customers. They work with contractors that are crooked. AHS will not replace anything that can be fixed over and over again. I don't care if the appliance is 50 yrs old. Patch it up and...
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Product
American Home Shield Homeowners Policy Claim
#1100003
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We had a Service call for 2 dripping faucets, AHS sent Master Tech to our house in late June early July, the plumber took the kitchen sink faucet apart at the handle and saw that there were calcium deposits, cleaned it vs replacing it.He then went to our outside faucet...
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2.7
American Home Shield Carroll, Iowa
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Add more staff for your phones
  • Waiting on hold for an hour is beyond ridiculous
#1097500
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Have problem with washer spinning and dryer broken dail .Called AHS Jul 17,k2017. AHS gave me Pro Appliance which I waited for ,pro appli, to call.I had to call ,pro appli,to get and appt.for July 20,2017 They,pro appli, arrived order parts and were suppose to call me...
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1.6
American Home Shield Kings Beach, California
Product
American Home Shield Homeowners Policy Claim
I liked
  • Setting up original appointment
I didn't like
  • Problem not fixed
  • Wait time on online chat over 30 minutes
  • Long time to repair an important appliance
#1095772
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American Home Shield - POOR CUSTOMER SERVICE

#1080294
The wait time when calling AHS after the contractor has already been to your house is well over 1 hour! AHS still hasn't called me back after 48 hour's since the A/C contracor diagnosed that the compressor needed to be replaced! When you ask to speak to a supervisor the representative puts you on hold and lies telling you she put in a request!
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American Home Shield - Trying to get service

#1072779
1.1
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I had a leak water pouring from bedroom ceiling. Called no answer it was Sat night. Opened ticket on line. Called on monday. Plumber said he knocked on door on tues morning. Think he was at wrong house. Dog never barked did not hear anything. On hold for over hour. Still have no anwers but they can. Put in their charge. For work not done. Cancelling contract. BS COMPANY
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American Home Shield - Failure to deliver

#1049459
I have been lied to by AHS on a continuous basis. They couldn't find an installer for my dishwasher so they offered to send a check for installation. That was two weeks ago. Called today and was told someone didn't send in request. Would be two more weeks. These people are a ripoff!
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American Home Shield Homeowners Policy Claim Review

#938896
I have a complaint with American Home Shield. They denied a claim for repair of a covered item. The basis of the denial was not accurate . I'm a landlord with with five properties I carry home warranties on.
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My water heater needed to be replaced, I called the contractor and they came in 48 hours.We did not have hot water and today is the fourth day, unable to get through to a live person to process the claim. Every time I have a problem, it's a nightmare to get through...
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Product
American Home Shield Homeowners Policy Claim
#1094439
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I had a raw sewage leak.I used the web site and requested a plumber. A few hours later I got a call from the plumber who said I could have an appointment in 6 days. I explained the emergency and said I needed immediate help. No chance . I called AHS and was on hold for...
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1.0
Product
American Home Shield Homeowners Policy Claim
#1094429
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Don't get American Home Shield.... you'll regret it. Prior issue: I called their customer service about AC repair claim on a Friday about noon CST. They told me a repairman would be out Monday (they weren't sure). Texas Heat and a broken AC unit and the customer...
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1.4
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Customer service is the worst
  • I do not recommend
#1093945
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We were told one of American Home Shield's vendors would be contacting us within 24 hours. Friday afternoon comes, we are still without hot water and nobody has called. We decided to turn the hot water heater back on because we all needed to use hot water for...
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3.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Unreliable
#1093266
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American Home Shield has to be one of the worst Home Warranties ever.. They really don't cover much and are almost near impossible to get ahold of.. I've been on the phone trying to call through at least 6 times this past weekend sometimes for over an hour before...
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1.0
Product
American Home Shield Homeowners Policy Claim
#1090238
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The water pressure in my home suddenly goes up and it is a sign of the failure of pressure regulator.During the process of the service request, I found multiple issues with this company and thus like to file a complaint. My complaint includes two parts, one is towards...
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1.4
Product
American Home Shield Homeowners Policy Claim
#1089412
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American Home Shield is incorrect, as I did NOT choose to have the additional authorized service completed by the service contractor that was not approved by AHS. I agreed to having AHS send GSHA as an approved contractor, out to replace the equipment, and I had also...
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1.0
Product
American Home Shield Homeowners Policy Claim
I liked
  • Shity
#1088742
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