Product: American Home Shield Homeowners Policy Claim Clear all filters (0 of 110 reviews match)
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Without water for 5 days and no resolution yet. AHS won't authorize the plumber to acquire the water heater and AHS didn't acquire a water heater during weekdays, and now it is the weekend. AHS claims they can't do any authorization or water heater acquisition until...
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Anonymous
Putthatinyourpipeandsmokeit

Brace yourself. Once you do get your water heater authorized, the out of pocket costs to you for modifications are going to cost nearly as much as calling out your own plumber...

1.4
Product
American Home Shield Homeowners Policy Claim
#1321222
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I requested AHS service for my Whirlpool washer at the end May, 2018. The washing machine was leaking underneath. The service repairman was from Sears.. My Whirlpool washing machine is a glass top loader purchased from Home Depot, not so many years ago. After leaving...
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American Home Shield Homeowners Policy Claim
#1305070
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I replaced my water heater with a tank less one. I was told by home shield that they would pay a third of the cost after the installation. I sent them the invoice and was told a check would be on the way. four weeks later I was told the check was sent to the wrong...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Customer service is terrible
#1263162
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We have had AHS on two houses for three years. In that time I have had on average one or two claims per year between the houses. First- the wait times are Unbelievable! Im not talking about 45 minutes, I talking about 1.5 - 3 hours wait time to speak to someone. And if...
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American Home Shield Homeowners Policy Claim
#1246345
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This company is the worst!!! Good for minor repairs but if you need a water heater replaced they will place you over a barrel until you can’t wait any longer and replace it yourself. You must and should sue to collect back. There are no managers and that don’t know...
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Product
American Home Shield Homeowners Policy Claim
#1242627
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I have basically had no heat in my house since March 13 because we put our faith in this *** company. We have small children in our home and are only able to stay because of space heaters. First it took nearly a week to get someone out then another week to deny our...
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1.0
Product
American Home Shield Homeowners Policy Claim
#1227106
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This Company is the biggest rip off I have ever experienced in my life. My $1600 is 5 years old and broke 3 times , same sensor obviously something is seriously wrong , two times they took my $100 deduction and fixed it after losing over 300 dollars of frozen food,...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Customer service - impossible to reach
  • No management available to resolve issues
  • Horrible service all around
#1224584
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I have 2 homes with a contract through American Home Shield. The first one I purchased in December. In February, the ice maker on my refrigerator quit working. Since my deductible was $125.00 it was cheaper and faster for me to simply buy another ice maker and install...
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2.3
Product
American Home Shield Homeowners Policy Claim
#1224216
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My claim was denied because the hose bib is outside. If you read the contract it states it must be on the inside of the foundation unless otherwise specified. In the plumbing section it list "hose bibs" as covered which makes it "otherwise specified". Florida Statute...
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Anonymous
library system

boy I have to say, their is a lot of anonymous computer answering. I suppose he shops at all of these places. The script on the headlines always appears to be in sequence with...

Anonymous
Anonymous

Yes I am working w an attorney trying to get something going possibly an class action suit

1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Deceptive company
  • Multiple issues - customer service
  • Disregard for florida laws
#1221180
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So I have my range cooktop serviced and the service guy tells me that he cannot get the part for it and I'm going to have to buy a new one. Then I get charged the $75 service fee and don't hear from anybody for over a week. I contact them asking why did I get charged...
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Anonymous
Tom

Contact your states attorney general and consumer protection agency! This is the only way to stop this company

1.0
Product
American Home Shield Homeowners Policy Claim
#1220553
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