Product: American Home Shield Homeowners Policy Claim Clear all filters (0 of 112 reviews match)
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Have had American Home Shield for years. Up until the 1 1/2 years I use to recommend. Never again. Calls are outsourced out of the country On hold usually over an hour if call is dropped, usually longer. Horrible customer service. Only say I am sorry. Not making a...
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1.0
Product
American Home Shield Homeowners Policy Claim
#1346482
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Without water for 5 days and no resolution yet. AHS won't authorize the plumber to acquire the water heater and AHS didn't acquire a water heater during weekdays, and now it is the weekend. AHS claims they can't do any authorization or water heater acquisition until...
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Anonymous
Putthatinyourpipeandsmokeit

Brace yourself. Once you do get your water heater authorized, the out of pocket costs to you for modifications are going to cost nearly as much as calling out your own plumber...

1.4
Product
American Home Shield Homeowners Policy Claim
#1321222
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I requested AHS service for my Whirlpool washer at the end May, 2018. The washing machine was leaking underneath. The service repairman was from Sears.. My Whirlpool washing machine is a glass top loader purchased from Home Depot, not so many years ago. After leaving...
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American Home Shield Homeowners Policy Claim
#1305070
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I replaced my water heater with a tank less one. I was told by home shield that they would pay a third of the cost after the installation. I sent them the invoice and was told a check would be on the way. four weeks later I was told the check was sent to the wrong...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Customer service is terrible
#1263162
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MY DRYER STOPPED WORKING, WE CALL FOR A WORK ORDER IN WHICH LA APPLIANCE CAME OUT ON 4/03/18 AND STATED NEEDED A NEW MOTOR AND ROLLER SHAFT. I WEEK LATER WE CALLED FOR STATUS UPDATE AND WAS TOLD THESE PARTS WERE NO LONGER AVAILABLE AND HAD TO BE MADE. ON APRIL 27,18...
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1.8
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Fact i keep getting the run around
#1255432
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We have had AHS on two houses for three years. In that time I have had on average one or two claims per year between the houses. First- the wait times are Unbelievable! Im not talking about 45 minutes, I talking about 1.5 - 3 hours wait time to speak to someone. And if...
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American Home Shield Homeowners Policy Claim
#1246345
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This company is the worst!!! Good for minor repairs but if you need a water heater replaced they will place you over a barrel until you can’t wait any longer and replace it yourself. You must and should sue to collect back. There are no managers and that don’t know...
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American Home Shield Homeowners Policy Claim
#1242627
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I have basically had no heat in my house since March 13 because we put our faith in this *** company. We have small children in our home and are only able to stay because of space heaters. First it took nearly a week to get someone out then another week to deny our...
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1.0
Product
American Home Shield Homeowners Policy Claim
#1227106
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This Company is the biggest rip off I have ever experienced in my life. My $1600 is 5 years old and broke 3 times , same sensor obviously something is seriously wrong , two times they took my $100 deduction and fixed it after losing over 300 dollars of frozen food,...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Customer service - impossible to reach
  • Horrible service all around
  • No management available to resolve issues
#1224584
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I have 2 homes with a contract through American Home Shield. The first one I purchased in December. In February, the ice maker on my refrigerator quit working. Since my deductible was $125.00 it was cheaper and faster for me to simply buy another ice maker and install...
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2.3
Product
American Home Shield Homeowners Policy Claim
#1224216
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