Product: American Home Shield Homeowners Policy Claim Clear all filters (101 of 101 reviews match)
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I have 2 homes with a contract through American Home Shield. The first one I purchased in December. In February, the ice maker on my refrigerator quit working. Since my deductible was $125.00 it was cheaper and faster for me to simply buy another ice maker and install...
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2.3
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American Home Shield Homeowners Policy Claim
#1224216
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American Home Shield - This company is a Fraud

After 7 weeks, over 25 calls, still no resolution to my appliance. It has gotten to the point I am placed on hold for 20-30 minutes, transferred and then disconnected and finally no call back from supervisors as explained to me. My credit card company and the appliance manufacture, Whirlpool are now involved.
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American Home Shield Homeowners Policy Claim
#1207441
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American Home Shield - Please review the case again, your technicians do very bad jobs and not responsible
American Home Shield - Please review the case again, your technicians do very bad jobs and not responsible
AHS Warranty Contract: {{REDACTED}} Address: {{REDACTED}} Policy holder: Jianmin Sun Case number: 446285212 Please see email below from Phylrich (the shower faucet brand) customer service. They stated there are no parts missing based on the photos that your technician...
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1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Incompetent help
  • I did not like the service at all
#1205939
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I called in a problem with the plumming on my mothers home on Saturday 3 March 2018.A Americian plumming came out. This company NEVER fixes anything they always find loop holes to not complete work. The drain line came loose at the beginning of the crawl space. You can...
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Anonymous
Mrs

We had them come out to the home on March 16 the Serviceman could not fix the dishwasher so they stated that someone will be getting back to us nobody got back to us but we re...

2.5
Product
American Home Shield Homeowners Policy Claim
#1204201
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Submitted a request to repair my dishwasher on 12/6/17 (Claim 443072812).Still not done. Most recently they gave me a number to call Purchasing for a replacement option, but that number disconnected me several times after 20+ minute holds over a 5 day period of time. I...
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Anonymous
Donna

This is what is happening to me right now 3/10/2018. I contacted the manufacture and credit card company.

Product
American Home Shield Homeowners Policy Claim
#1204155
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They find reasons not to cover claims They change terms of contract without notifying customers One has to go thru the ringer before you can get coverage for your claim and I’ve had it after 7 or 8 years Cancelling my stressful contract now Please read their contract...
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1.8
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Poor service providers
  • Denies claims most t of the time
#1200638
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I have been calling for 3 days now and each time I have been on hold sometimes up to an hour.This is just terrible customer service. I expect to be taken care of since I have paid for this service. Total BS for customer service. Who is in charge and do they ever check...
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1.5
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Being on hold for over an hour
#1200611
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American Home Shield - Nightmare warranties

Plumbing issues. Company trying to find loop holes to bail out of repair costs. Waste of money and I will pursue reporting this company to BBB. What a rip off company
1.0
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Product
American Home Shield Homeowners Policy Claim
#1199772
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I purchased a Home Warranty contract with AHS in Aug 2017 and filed a claim with them in November for a broken Dishwasher.They had NO vendors to assist me. When I called to cancel they promised to reimburse my expenses to handle it myself. I did what I agreed to do on...
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SUPERMOM151
SUPERMOM151

My issue has been resolved. Thanks so much to everyone that assisted me with this issue, including the Better Business Bureau of Memphis. AHS issued the reimbursement check th...

1.0
Product
American Home Shield Homeowners Policy Claim
I didn't like
  • Retention department - deceptive practices
  • Customer service - impossible to reach
  • Sales department - just wants your money
#1195105
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I'm NEVER AGAIN contracting with AMERICAN HOME SHIELD! There is no way to contact them besides phone call, and they won't solve the issue regardless of calling them over and over. They have been playing cat and dog for the last two months with their contractor and we...
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1.6
Product
American Home Shield Homeowners Policy Claim
I liked
  • Was very easy to enroll
I didn't like
  • Scam artist
  • Lack of care or concern i pay you to care
#1193377
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