Royse City, Texas
Not resolved
1 comment

So far I've been without hot water for 8-days and this is by far the biggest waste of money. My tankless water heater quit making hot water.

Customer service is beyond horrific and in order to talk to a supervisor that won't accomplish anything they will make you wait a hour. Now they are telling me it will be another 4-7 days and I have 2-hours in phone calls trying to resolve matter and most of its hold time. I paid them in full over 8-months ago and this is my first time to call them with a issue. They have it with their resolution department which could be 24-48 hours.

At that time they will order parts themselves which could take no telling how long. Home warranty contract with this company is a very big waste of money. I did use them once previously in another home where they had to replace a capacitor and the month after the contract ran out the replaced part went bad again.

I bought a higher quality part and never had a issue thereafter.

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

please share your story on

American Home Shield Reviews

  1. 1131 reviews
  2. 344 reviews
  3. 66 reviews
  4. 17 reviews
  5. 21 reviews
American Home Shield reviews