Erie, Pennsylvania
Not resolved

Hi we bought our first home in April 2015 and it came with a home warranty through American home shield. Within 3 days of moving into our we had to replace our sewer line.

It is funny how the contract with this company states that they will not cover the repair if the line is busted. Basically the pipe was deteriorated hence roots were laying on top of were the connection should have been... They have refused to pay for it... So we had it replaced and they still do not want to do anything about it.

Also sent someone out to replace our water heater and the guy was unprofessional and did not fix the other leaks ...

Again this was brought to thier attention but no response. I feel that this company has the worst customer service and they do work for the customer at all.

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Bad quality.

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