These people are crooks. I've paid for a home warranty for 7 years .

My heater/ furnace broke down and was not working properly so I called the home warranty co AHS to come ad fix it. This was on Wednesday January 25th 2017. They sent a technician the following day and he told me that a pipe / drain broke which leaked water into the motor and caused it to seize and not work properly. This is a home insurance that we have diligently paid $500-620 a yr for the last 7 years.

They seemed slow to respond and so I had to callthem that they needed to treat this as an emergency as we did not have heat. And the heating company reps were outright hostile. Anyway I got a call this afternoon from AHS that the repairs were not covered under the warranty because the a flue inside the heater broke and was not covered by the warranty and that it led to secondary damage which was not covered by them. I have a copy of the technician's report and he referred to a drain not a flue.

A drain is covered by my warranty but these crooks are trying to get out of paying for repairs or replacing the damaged parts by claiming it's a flue or exhaust pipe. These are people whom we've paid over $4200.00 to in premiums over the last 6/7 years and we only made a claim for an Airconditoner repair once and a minor repair at that. I just feel so cheated, violated and taken for a ride. These people ( AHS)are thieves and rogues and I just feel bad that one got suckered by them.

A new furnace is going to cost minimum $3500 or more.

Their customer service is terrible and they are refusing to answer their phones. CROOKS!!!

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1215 reviews
  2. 361 reviews
  3. 59 reviews
  4. 17 reviews
  5. 23 reviews
American Home Shield reviews