Product: American Home Shield Home Warranty Clear all filters (147 of 147 reviews match)
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1.2
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I've been with American Home Shield for over 5 years. I've paid over $4700 for Home warranty coverage in those five years. My hot water heater went out over 4 months ago. I contacted American Home Shield to service my contract. They sent out a repairman after I paid my...
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Review
#1646995 Review #1646995 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Cons
  • No management available to resolve issues
  • Dont live up to their services
Reason of review
Warranty issue
Loss
$4200
Preferred solution
Full refund
Tags
  • misleading business practices
  • Bad Experience
  • Poor Support
1.0
Details
American Home Shield - Insurance Scam Save your money
American Home Shield - Insurance Scam Save your money
I have had a contract since it came with my home purchase. I have had them repair a stove, a fridge, a microwave, an account furnace unit and install a water heater. Every claim took multiple visits; Low quality repair people sent several times until you complain. To...
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#1522541 Review #1522541 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
1.0
Details
STAY AWAY!!! I've had multiple homes previously with AHS and had good experiences, not now!!! Whether pool, electrical, or any other service, AHS constantly looks for ways not to cover, claiming "not caused by normal wear and tear." Example: I paid for additional...
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2 comments
Anonymous
#1728696

These home warranties mislead the customers into thinking “coverage” equals care. The coverage is actually provided by the service contractors at their own expense, and only when a denial is not applicable.

You see, the service fee that is paid by the customer, “covers” what is going to get done. If the service company charges AHS more than the service fee, it puts the service company in jeopardy of losing future business from AHS. All AHS wants to pay is the customer’s deductible. If work must be completed, it is at the contractor’s expense.

If the contractor doesn’t understand that, he will be replaced quickly. Make sense?

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Review
#1614326 Review #1614326 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Reason of review
Warranty issue
Loss
$3500
Preferred solution
Full refund
1.0
Details
I purchased a one year warranty from American Home Shield. The warranty covers home appliances, furnace, air conditioner, etc. I filed a claim online regarding my oven with AHS last week. While online, AHS scheduled a service appointment with GE, and I paid AHS the...
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Review
#1564802 Review #1564802 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Reason of review
Poor customer service
Loss
$795
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Home Warranty
  • Breach Of Contract

American Home Shield - Bad bad company

1.0
Details
I’ve been with no air condition for a month still no answer no action is taking and I’m telling them that my son had asthma and I have cancer myself and it’s too hot I leave in Milwaukee wi BTW I’ve been a customer with them for 13years now
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Review
#1603395 Review #1603395 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Pros
  • Horible
  • Horinle
Cons
  • Bad everything
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • bad acts

American Home Shield in Milpitas, California - Home purchase

I was a Hvac vendor with American home shield and I was ripped off by this company.today I was signing documents for a home purchase and in their was American home shield I immediately told my realtor to get it off I want nothing to do with them.i will advise anyone buying a home to make sure to read carefully and make sure it’s a more professional and reliable company.i would also advise realtors not to do their clients wrong by singing them up with this company.
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Review
#1601962 Review #1601962 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Reason of review
Ripping off vendors
1.0
Details
Our realtor generously offered us a fully paid top of the line Home Warranty for the purchase of our new home in Gastonia, North Carolina. We mistakenly chose American Home shield. Three months into our home purchase our air conditioning system is failing. Instead of...
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1 comment
Anonymous
#1705830

So you bought the home without negotiating the replacement of the HVAC system, and instead accepted the generous offer of a home warranty. People, don’t fall for this trick when buying a home!!!

It is a distraction from the inevitable catastrophe of buying someone else’s problems. The sellers knew the HVAC system, among other worn out items, needed to be replaced. They didn’t want to spend $7,000 on a new system, so they juiced it up to get it past the sale, and threw in a home warranty, in hopes that the buyer would worry about something smaller, like making the seller replace the $1 wax rings underneath the toilets. Home inspectors, realtors and home warranties all have one goal in mind: getting the sale through so they can make their money.

Refuse the home warranty and ask for an allowance to replace the big stuff, people!!!!

Get it taken care of and then put your fears to rest. That is the only way to put these home warranties out of business.

Review
#1565114 Review #1565114 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Cons
  • Fraudulent not endorsing the warranty purchased
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

American Home Shield in Tulsa, Oklahoma - Horrible customer service unable to connect me with s supervisor

I cancelled a policy in March. Decided to get another just In case of an emergency. Thought I signed up for one. Hadn't received paperwork so I called and was told I don't have a contract...signed up for one again. Long story short. I was charged for a policy in April. Then charged for 2 policies in May and again in June. Can't speak to anyone don't listen after 4 phone calls still haven't talked to a supervisor or anybody willing to help! Worst customer service I've ever had. Still out money had to dispute with my credit card.
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Review
#1583834 Review #1583834 is a subjective opinion of poster.
Product
American Home Shield Home Warranty

American Home Shield - Don't buy your home warranty with this company

I bought a home in January and was covered by Home Warranty for Air Conditioner. I never used the air conditioner until June and it did not work. I called American Home Shield and kept getting the Philippines who kept sending out contractors who could not replace the compressor on my Air Conditioner. Obviously, they did not want to replace my Air Conditioner. When I called customer service it is in the Philippines. Not a great experience because they have no authority and can and will only send you to another technician who does not do compressors. When I asked to be transferred to the US, all I got was another excuse. This is the worst experience ever.
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Review
#1558484 Review #1558484 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

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MY REFRIGERATOR WENT OUT IN FEBRUARY. I CALLED AHS AND THEY SENT A SERVICE TECH OUT THAT DIDN'T HAVE A CLUE OF WHAT HE WAS DOING. HE MTOLD AHS MTHAT THE COMPRESSOR WAS OUT. (2) WEEKS LATER HE SHOWED UP WITH A NEW COMPRESSOR. HE STAYED ON THE PHONE TRYING TO FIND OUT...
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Review
#1530832 Review #1530832 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Reason of review
Poor customer service
Loss
$2550
Preferred solution
Let the company propose a solution