Manufacturer: American Home Shield Category: Warranty Clear all filters (40 of 40 reviews match)
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I called AHS 4 weeks ago to have someone to come out to repair my washing machine, ice maker and burner on my stove.The burner was repaired that day, I paid my $75.00 fee. I was told the parts would be in, in 3 days. Each time I called I was told the parts had not come in. The 3rd week of waiting I received a call stating the tech will be out in 2 days when the did not show between 1pm and 4:00 I was told they would come the following Friday....
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American Home Shield has treated me horribly since my 1st service call placed on 11/14/2016. NOT 1 customer service rep with AHS that I have spoke with too many times than I care to mention gives you, the paying customer any respect. I've been lied to, hung up on, and passed around to the worse customer service I have ever experienced! To this day, my washer and dryer still have not been fixed. Remember I called for service on November 14, 2016....
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Anonymous

Anonymous They did the same thing to me. I'm a lawyer and passed this on to my colleagues. I strongly suggest you contact Morgan and Morgan in Orlando Florida. They can build the cla...

1.0
I liked
  • Not too much
  • Would not respond to complaints
I didn't like
  • Lied to
#980794
Called American Home Shield, they said we need to hire our own contractor to take the vents down so their contractor can get to the pipes. Upon trying to take the vents down, that was when we realized the top of the vent is rusted out and the sewage water is leaking into the vents. American Home Shield's response, sorry we can't covr that, because it is secondary damage to the water leak. Merry Christmas to us we have to breathe sewage fecal...
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12/18/2016: AMERICAN HOME SHIELD SERVICE REQUEST # 396234172 This company should be forced to close and refund the cost of its useless warranties to its unsuspecting customers. I live in Eastern Washington where it was -1 yesterday morning. I called for service more than 27+ hours ago because I had no water from a well system. No one has bothered to contact me. I waited on hold more than 45 minutes today (1-888-429-8247) and never reached a...
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AHS claimed they could not find anyone to come out for my non working pool pump for 3 weeks, and when they did, the company was substandard, tresspassed on my property without an appointment or permission, and told American home shield that I replaced it and had my request cancelled. I waited for service for a month and my pool was a swamp. I HAD to buy a new pump on my own in order to not have my pool ruined! I believe that they still should...
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I liked
  • Service i recieved from 2009-2015
I didn't like
  • Not being problem solvers
  • Subpar contractors
  • Hard attacking phone rep
#975215
If you are considering buying a home warranty policy from AHS, you really need to have an attorney review the contract. What YOU think it says in black and white, is not what AHS will say when you need something repaired or replaced. I recently was told by a service provider that my water heater needed replacing, AHS stated my out of pocket costs would be over $1000 for modifications that would need to be done to bring the new unit up to code....
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Anonymous

Anonymous To The Original Poster
Looks to me the contract says they cover if IMPROPER installations, repairs, modifications were made to the item and caused or helped cause failure, ...

Anonymous

Anonymous Yep, they did the same to me as well. I ended up buying the water heater and putting it in myself. They would not even cover the cost of the water heater because I installe...

Get your checkbook and credit card ready, AHS is going to need them!Call and ask if something is covered, get told yes but not until you pay the local *** $75 to inspect then get your claim denied. Then oh, you wanted that covered? Well that's in another plan that costs $100's more plus the $75 local *** fee. Then get ready to be denied again. Or better yet, have local *** #1 inspect the wrong AC unit, need to pay another $75 for for the backup...
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AHS replaced my long neck stainess steel kitchen faucet with a cheap, short neck, shiny chrome faucet and they don't understand why I'm upset. What good is home warranty if you don't at least get similar replacement materials? Why would I design my kitchen the way I like with matching appliances and fixtures and then pay someone to come in and add materials that don't match? They're quick to answer calls but put me in a forever loop on hold...
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At AHS they always refuse to take the responsibility if required work costs more than basic service fee.Plumbing contractors don't want to do a job if it needs more labour and why should they if they are getting their service fee from the customer for not doing anything. If something is covered in the plan it should be done but AHS refuses to cover it with some unreasonable excuse. Very unethical Company. Customer Service is extremely poor as...
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I didn't like
  • Dishonest contractors
#943534
I purchased a home warranty through AHS and immediately ran into problems when I first attempted to use their service. I called in three separate issues, and was told that each one was a separate trade call at the tune of $125.00 each. The first was a plumber who came to investigate a leak that had caused an overhead light fixture to blow and other damage to a room below. After less than 5 minutes I was told that the issue was grout, and that...
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