Product: American Home Shield Home Warranty Clear all filters (142 of 142 reviews match)
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1 comment
1.0
Details
Our realtor generously offered us a fully paid top of the line Home Warranty for the purchase of our new home in Gastonia, North Carolina. We mistakenly chose American Home shield. Three months into our home purchase our air conditioning system is failing. Instead of...
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Anonymous
#1705830

So you bought the home without negotiating the replacement of the HVAC system, and instead accepted the generous offer of a home warranty. People, don’t fall for this trick wh...

Author
Product
American Home Shield Home Warranty
Cons
  • Fraudulent not endorsing the warranty purchased
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
Review #1565114 is a subjective opinion of poster.
0 comments
1.0
Details
I purchased a one year warranty from American Home Shield. The warranty covers home appliances, furnace, air conditioner, etc. I filed a claim online regarding my oven with AHS last week. While online, AHS scheduled a service appointment with GE, and I paid AHS the...
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Author
Product
American Home Shield Home Warranty
Reason of review
Poor customer service
Loss
$795
Preferred solution
Let the company propose a solution
Review #1564802 is a subjective opinion of poster.
0 comments

American Home Shield - Don't buy your home warranty with this company

I bought a home in January and was covered by Home Warranty for Air Conditioner. I never used the air conditioner until June and it did not work. I called American Home Shield and kept getting the Philippines who kept sending out contractors who could not replace the compressor on my Air Conditioner. Obviously, they did not want to replace my Air Conditioner. When I called customer service it is in the Philippines. Not a great experience because they have no authority and can and will only send you to another technician who does not do compressors. When I asked to be transferred to the US, all I got was another excuse. This is the worst experience ever.
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Author
Product
American Home Shield Home Warranty
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Review #1558484 is a subjective opinion of poster.
0 comments
MY REFRIGERATOR WENT OUT IN FEBRUARY. I CALLED AHS AND THEY SENT A SERVICE TECH OUT THAT DIDN'T HAVE A CLUE OF WHAT HE WAS DOING. HE MTOLD AHS MTHAT THE COMPRESSOR WAS OUT. (2) WEEKS LATER HE SHOWED UP WITH A NEW COMPRESSOR. HE STAYED ON THE PHONE TRYING TO FIND OUT...
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Author
Product
American Home Shield Home Warranty
Reason of review
Poor customer service
Loss
$2550
Preferred solution
Let the company propose a solution
Review #1530832 is a subjective opinion of poster.
0 comments
1.0
Details
American Home Shield - Insurance Scam Save your money
American Home Shield - Insurance Scam Save your money
I have had a contract since it came with my home purchase. I have had them repair a stove, a fridge, a microwave, an account furnace unit and install a water heater. Every claim took multiple visits; Low quality repair people sent several times until you complain. To...
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Author
Product
American Home Shield Home Warranty
Review #1522541 is a subjective opinion of poster.
1 comment
I could buy the WH and the few fittings needed to reconnect a like WH and it would only cost about $650 in total. So who is paying for the WH? AHS ? If they are the idea of them representing a home warranty is a total SHAM! Worthless I will say though the contractors...
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FussyPossum879
#1666744

The AHS plumber only wants to charge AHS for the service fee, and then has to pass the cost of the water heater and installation on to the customer. This is because AHS holds ...

Author
Product
American Home Shield Home Warranty
Reason of review
Not as described
Review #1503572 is a subjective opinion of poster.
0 comments
On February 13, I attempted to cancel my contract with American Home Shield because on February 11, 2019 I sold the property for which I have an agreement with AHS. When I first took out the agreement by phone in September of 2018, at the time I was renting out the...
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Author
Product
American Home Shield Home Warranty
Pros
  • Cancelling contract
Cons
  • Cannot cancel
Reason of review
cannot cancel as promised
Preferred solution
I want the contract cancelled immediately with no further charges.
Review #1477191 is a subjective opinion of poster.
0 comments
I’m hoping to enlighten home warranty customers as to WHY the service is so bad amongst home warranty vendors, and WHY reality will never meet customers’ expectations and the false promises made by ANY home warranty. Hopefully, some light will be shed on how the home...
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Author
Product
American Home Shield Home Warranty
Reason of review
Not as described
Review #1475706 is a subjective opinion of poster.
1 comment
This company (American Home Shield) is worthless and not worth the money for the Home Warranty they offer. The contractor's they choose to send to your home are just as worthless. They either never show, or when they show they do not complete the show and have the...
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Anonymous
#1636112

This is not what you want to hear, but since you asked, here it is: The reason it takes so long is that the contractor has to foot the bill for the parts and labor, and when t...

Author
Product
American Home Shield Home Warranty
Reason of review
Bad quality
Review #1456899 is a subjective opinion of poster.
0 comments
Home warranty companies have their contractors on a budget that does not allow the contractor to charge them for parts or equipment. A small amount of time is all the contractor can give you. If parts or equipment are needed, the contractor has to include those for...
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Author
Product
American Home Shield Home Warranty
Reason of review
Not as described
Review #1448900 is a subjective opinion of poster.