Manufacturer: American Home Shield Category: Warranty Clear all filters (83 of 83 reviews match)
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AVOID AHS LIKE THE PLAGUE!12 total hours holding on the phone over 9 calls spanning two weeks... 3 separate contractors sent to the house for a water heater replacement (was actively leaking)... the first two quit because AHS was yanking their chain... the last one I...
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1.0
American Home Shield Carroll, Iowa
Product
American Home Shield Home Warranty
I didn't like
  • Wait time for service even with a leaking pipe
  • Providers
  • Extreme holds
#1088070
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I have since re-thought my choice in home warranty programs and have tried to talk with them to cancel my plan. However, they are apparently understaffed or just don't care about communication with their clients. One day alone I spent OVER two hours on the phone,...
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1.4
Product
American Home Shield Home Warranty
I liked
  • Way they handled the refrigerator situation
I didn't like
  • No one answers in cancellation dept
  • Transferred to 7 different people and being disconnected
  • Take diagnosis and interpret only in their best interest
#1086218
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American Home Shield - AHS Terrible Company!
American Home Shield - AHS Terrible Company!
American Home Shield - AHS Terrible Company!
American Home Shield - AHS Terrible Company!
The unit is running, but not cooling the home - set thermostat at 72 degrees, home is 86 degrees inside. AHS has been out over the last several years putting band-aids on the unit. The last repair prior to this one took about three weeks to supposedly order the parts...
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Anonymous
Smitty

How did you lose $3700.00 ?Is that the cost of the "warranty" or for replacement A/C ?How old is the unit ? "Long term customers" "band aids" etc. make me wonder why you'd bot...

1.0
Product
American Home Shield Home Warranty
I didn't like
  • Unethical company
#1084181
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American Home Shield Home Warranty Review

#1033497
1.0
Details
Had a leak fixed two weeks ago and have called the company several times to get drywall repaired and can't get them to respond. I have called, the plumbing company called - and they just ignore the service request. NOBODY AT THIS COMPANY GIVES A ***! I cancelled after 5 years because of the most recent HORRIBLE EXPERIENCE!!
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I have a laundry list of complaints regarding this company.I will limit my frustration to the most current incident. I just finished waiting on the phone for over 1 hour and 9 minutes; only for the phone to finally ring and the customer service agent drop my call. I...
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Product
American Home Shield Home Warranty
#1077438
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American Home Shield - Definitely don't use this company
They replaced a broken door handle on my microwave.A few weeks later a crack developed at the top of the handle and also extended onto the frame of the microwave. (see photo). They have refused to fix it. They hire the cheapest technicians they can find. My refer light...
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1.6
Product
American Home Shield Home Warranty
I liked
  • Not too much
I didn't like
  • Rep named derrick m refused to transfer me to a manager
  • Did not stand behind their contractors work
  • False promises
#1076133
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DO NOT buy a home warranty. Set up your own monthly savings plan for $40 per month. I paid American Home Shield $41 every month for almost a decade, but when the time came to replace my 25-year old central A/C, all they paid for was about $350 for a new coil and "some"...
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1.0
American Home Shield Carroll, Iowa
Product
American Home Shield Home Warranty
I didn't like
  • Refusal to pay for my repair
#1069659
Reply to reviews
If you're not a busy person, and you don't mind phoning AHS for any issues at all which you are incurring, be prepared to spend 20 minutes on hold, each and every time you call.The AHS contractors are basically losers/inept "repairmen" that have leached into the AHS...
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1.0
American Home Shield Kings Beach, California
Product
American Home Shield Home Warranty
I didn't like
  • Suck
#1054497
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This company is a huge disappointment - what is sold and what actually is done are two very different things.Everything is a problem - from getting someone to actually speak with to the inexperienced and poor caliber of the technicians that are sent out and all the way...
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1.1
Product
American Home Shield Home Warranty
I liked
  • Idea of having support in difficult situations
I didn't like
  • Lousy service - both technical and customer
#1052090
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I bought a home and seller sold home with the home warranty. I have had to call about numerous problems. The heat didnt work then air didnt work then heat stopped work then air stopped. Problem never fixed and American Home Sheild refused to help with replacing the...
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1.0
Product
American Home Shield Home Warranty
I didn't like
  • Poor customer service and no communication
  • Send new techs each time
  • No resolution to issue
#1050835
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I have 7 AHS policies and have been a customer for 20 years.During the past several months AHS has made two important changes that affect me and other landlords, without any notice at all. First, they started requiring that I or the tenant pay the $75 service fee up...
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4.2
Product
American Home Shield Home Warranty
#1049663
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