Product: American Home Shield Home Warranty Clear all filters (91 of 91 reviews match)
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Paid into it for over 6 months.Our dishwasher broke, paid the $100 co pay and the repair man said it can't be fixed and that they won't replace it because it's not due to typical "wear and tear". All we did was use the dishwasher! And it's only 2.5 year old! I am now...
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1.0
Product
American Home Shield Home Warranty
I didn't like
  • Total scam
#1131083
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American Home Shield - AHS didn't honor our contract
American Home Shield - AHS didn't honor our contract
I called American Home Shield to repair the faucets. They sent another plumbing company. It was a very young guy and he didn't seem motivated to do anything. He called American Home Shield and told them it didn't appear to be normal wear and tear. So, AHS refused to...
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1.7
Product
American Home Shield Home Warranty
I liked
  • All the services offered if they would be delivered
I didn't like
  • Poor service from contractors
  • Contractors encourage customers to purchase svcs not required
#1129325
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Then a couple of weeks ago, a real plumber was here working on my clogged sink, and as he finished up he said, "would you like me to turn on your ice maker?" Uh, yeah. Thanks. American Home Shield is not worth it. Put that money in a separate account and you'll be...
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American Home Shield Home Warranty
#1122978
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American Home Shield Home Warranty Review

#1033497
1.0
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Had a leak fixed two weeks ago and have called the company several times to get drywall repaired and can't get them to respond. I have called, the plumbing company called - and they just ignore the service request. NOBODY AT THIS COMPANY GIVES A ***! I cancelled after 5 years because of the most recent HORRIBLE EXPERIENCE!!
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American Home Shield - AHS Needs a Class Action Lawsuit
Terrible service that has harmed me and I am sure many many people.Please direct your complaints to your state department of insurance. It is my hope a class action lawsuit will get their attention and force them to stop their completely fraudulent service. Just call...
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1.0
Product
American Home Shield Home Warranty
I liked
  • Aweful
I didn't like
  • Unethical people
#1116770
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It seems they must be very short handed and I am not sure of the vetting process used to find service people. The biggest pain in the *** is listening to that *** music while being on hold so long. At the very least, they should offer a call-back number. We never had this problem with our home...
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2.4
Product
American Home Shield Home Warranty
I didn't like
  • Took the service fee 2 weeks ago and still no service
#1116652
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Had two issues requiring repairs two months later they have not done even one item Their vendors do not return phone calls even when they came once and said they need parts and will come back.They don't come back and do not return phone calls. Talking to AHS requires 2...
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1.5
American Home Shield Carroll, Iowa
Product
American Home Shield Home Warranty
I liked
  • Buying the warranty was easy
I didn't like
  • Honoring the warranty is very poor
#1110870
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AVOID AHS LIKE THE PLAGUE!12 total hours holding on the phone over 9 calls spanning two weeks... 3 separate contractors sent to the house for a water heater replacement (was actively leaking)... the first two quit because AHS was yanking their chain... the last one I...
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1.0
American Home Shield Carroll, Iowa
Product
American Home Shield Home Warranty
I didn't like
  • Providers
  • Wait time for service even with a leaking pipe
  • Extreme holds
#1088070
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I have since re-thought my choice in home warranty programs and have tried to talk with them to cancel my plan. However, they are apparently understaffed or just don't care about communication with their clients. One day alone I spent OVER two hours on the phone,...
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1.4
Product
American Home Shield Home Warranty
I liked
  • Way they handled the refrigerator situation
I didn't like
  • No interest whatsoever to please the customer
  • Take diagnosis and interpret only in their best interest
  • No one answers in cancellation dept
#1086218
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American Home Shield - AHS Terrible Company!
American Home Shield - AHS Terrible Company!
American Home Shield - AHS Terrible Company!
American Home Shield - AHS Terrible Company!
The unit is running, but not cooling the home - set thermostat at 72 degrees, home is 86 degrees inside. AHS has been out over the last several years putting band-aids on the unit. The last repair prior to this one took about three weeks to supposedly order the parts...
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Anonymous
Smitty

How did you lose $3700.00 ?Is that the cost of the "warranty" or for replacement A/C ?How old is the unit ? "Long term customers" "band aids" etc. make me wonder why you'd bot...

1.0
Product
American Home Shield Home Warranty
I didn't like
  • Unethical company
#1084181
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I have a laundry list of complaints regarding this company.I will limit my frustration to the most current incident. I just finished waiting on the phone for over 1 hour and 9 minutes; only for the phone to finally ring and the customer service agent drop my call. I...
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Product
American Home Shield Home Warranty
#1077438
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