Product: American Home Shield Home Warranty Clear all filters (111 of 111 reviews match)
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When I purchased the property I now own, it was the first with septic. That was my big decider on the plan was the fact that AHS did the septic. The sales person told me that they would do the septic every three years, which is what the usually time frame is. I thought...
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1.3
Product
American Home Shield Home Warranty
I didn't like
  • Dishonest salesperson
#1229943
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American Home Shield - TERRIBLE

on 13th call to get someone out to my home. secondary damage is being caused. no supervisor EVER AVAILABLE. Been a member for 5 years.. how do I cancel.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Product
American Home Shield Home Warranty
#1221341
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I had a heating unit replaced in a rental property in 2013.I do not live in the area where the house is located and in December the tenant complained that her room does not receive heat through the vent. I had two AHS service repairmen go out and they both stated that...
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American Home Shield Home Warranty
#1198168
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2 weeks ago I called in a service request for my home clothes dryer and I set up appointment with independent contractor. He came and said he had to order parts. Set time for refer appointment on 2/9/20. Did not show but called and said he would be there on Saturday...
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1.0
Product
American Home Shield Home Warranty
I didn't like
  • Total scam
  • Take your money and do not make the repairs
  • Telephone rep
#1188234
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They work exactly the same as Sears, Home Serve and other home warranty companies (they use a network of contractors). I use them because they include Heat and Air Conditioning which in my opinion is the biggest home expense risk. Honestly, you can live without a...
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4.7
Product
American Home Shield Home Warranty
I liked
  • Use american call service agents
#1186969
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American Home Shield technician came to my house to fix a leakage, November 5, 2017. He discovered that leakage was caused by a faucet. He confirmed that it's covered by AHS home warranty, but decided not to fix to unknown reason and left. He gave me an advise how I...
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1.0
Product
American Home Shield Home Warranty
I didn't like
  • I do not recommend
  • Lack of vendor follow up
  • Lousy service - both technical and customer
#1186389
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We have space heaters that inadequately heat the home. I am on hold again. I was disconnected from AHS after sitting for 26 minutes the first time. I am now on hold again. Everytime I call it takes an hour. They are the most disgusting company I have ever had a...
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Product
American Home Shield Home Warranty
#1176295
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This is my second bad experience with AHS.The first time (plumbing issue), they essentially refused to cover and charged a $75 fee. This time, my water heater broke on a Friday, and they are still 5 days later pushing paperwork around and forcing me to use a dubious...
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1.3
Product
American Home Shield Home Warranty
I didn't like
  • Lousy service - both technical and customer
  • Refusal to pay for my repair
#1175700
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American Home Shield - Not Worth the Cost
AHS has been nothing but a problem and has fixed one item covered under the warranty correctly.It took 6 months and 3 service providers to fix that one item but they did manage to pull it off. Where the cost comes into play is the amount of time you will waste on the...
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Product
American Home Shield Home Warranty
#1169284
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Please do not use this company!You will want to sue them after your first service call. Here are some key issues. Resolution time is like 3 days, will end up over a week, then probably not be resolved. This is for things like busted pipes, AC/Heater not working, ETC....
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1.0
Seneca, Kansas
Product
American Home Shield Home Warranty
I didn't like
  • All the lies
#1161539
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