Manufacturer: American Home Shield Category: Warranty Clear all filters (80 of 80 reviews match)
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I have a laundry list of complaints regarding this company.I will limit my frustration to the most current incident. I just finished waiting on the phone for over 1 hour and 9 minutes; only for the phone to finally ring and the customer service agent drop my call. I...
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Product
American Home Shield Home Warranty
#1077438
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American Home Shield - Definitely don't use this company
They replaced a broken door handle on my microwave.A few weeks later a crack developed at the top of the handle and also extended onto the frame of the microwave. (see photo). They have refused to fix it. They hire the cheapest technicians they can find. My refer light...
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1.6
Product
American Home Shield Home Warranty
I liked
  • Not too much
I didn't like
  • Rep named derrick m refused to transfer me to a manager
  • False promises
  • Did not stand behind their contractors work
#1076133
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DO NOT buy a home warranty. Set up your own monthly savings plan for $40 per month. I paid American Home Shield $41 every month for almost a decade, but when the time came to replace my 25-year old central A/C, all they paid for was about $350 for a new coil and "some"...
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1.0
American Home Shield Carroll, Iowa
Product
American Home Shield Home Warranty
I didn't like
  • Refusal to pay for my repair
#1069659
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American Home Shield Home Warranty Review

#1033497
1.0
Had a leak fixed two weeks ago and have called the company several times to get drywall repaired and can't get them to respond. I have called, the plumbing company called - and they just ignore the service request. NOBODY AT THIS COMPANY GIVES A ***! I cancelled after 5 years because of the most recent HORRIBLE EXPERIENCE!!
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If you're not a busy person, and you don't mind phoning AHS for any issues at all which you are incurring, be prepared to spend 20 minutes on hold, each and every time you call.The AHS contractors are basically losers/inept "repairmen" that have leached into the AHS...
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1.0
American Home Shield Kings Beach, California
Product
American Home Shield Home Warranty
I didn't like
  • Suck
#1054497
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This company is a huge disappointment - what is sold and what actually is done are two very different things.Everything is a problem - from getting someone to actually speak with to the inexperienced and poor caliber of the technicians that are sent out and all the way...
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1.1
Product
American Home Shield Home Warranty
I liked
  • Idea of having support in difficult situations
I didn't like
  • Lousy service - both technical and customer
#1052090
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I bought a home and seller sold home with the home warranty. I have had to call about numerous problems. The heat didnt work then air didnt work then heat stopped work then air stopped. Problem never fixed and American Home Sheild refused to help with replacing the...
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1.0
Product
American Home Shield Home Warranty
I didn't like
  • Poor customer service and no communication
  • Send new techs each time
  • No emergency action
#1050835
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I have 7 AHS policies and have been a customer for 20 years.During the past several months AHS has made two important changes that affect me and other landlords, without any notice at all. First, they started requiring that I or the tenant pay the $75 service fee up...
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4.2
Product
American Home Shield Home Warranty
#1049663
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I sold AHS in Florida as a realtor and had them for my personal home warranty company for the past 15 years. I again had a "free" 1 year warranty bought by the previous homeowners when we bought our new house in South Carolina, and they have progressively gotten worse.
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Product
American Home Shield Home Warranty
I didn't like
  • Fraudulent
#1047606
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AHS sent out an incompetent plumber who hasn't been able to repair anything, actually made it worse.AHS refuses to send out another company, been a week now. Our shower drain is clogged, clearly a covered item. The vendor tells us he can snake it only after we sign a...
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1.0
Product
American Home Shield Home Warranty
I didn't like
  • Poor customer service
  • Not reliable
  • Short on people to answer phone no one can make a desicion
#1045909
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Many years ago (about 12) someone advised me that it is a great idea to get a home warranty to protect from unexpected expenses. So, we went ahead and got on a home warranty plan through American Home Shield. Throughout the years we have called them for items such as;...
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1.1
Product
American Home Shield Home Warranty
I didn't like
  • Bad response from contractor
  • Fustrating
#1040264
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