Product: American Home Shield Electronics Claim Clear all filters (5 of 5 reviews match)
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American Home Shield - Service request no nhelpnmfromn cust serv

2.0
Details
while making a request I was told my fee would be over $81.00. My contract says $75.00 which I had paid on my last claim less than2 months ago. I was also told it must be paid up front which was not so on the last call. Then I was told my washer was not covered. I advised it is listed on my contract. I asked for a manager and was told I could not speak to one. after much back and forth I finally dis- connected the call I would like a supervisor to call me to resolve this matter. Marvin Lee -contract #244432942 mlee122@sbcglobal.net
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American Home Shield Electronics Claim
Cons
  • Poor customer service
Reason of review
Poor customer service
Review #1502643 is a subjective opinion of poster.
2 comments
1.0
Details
We have had an appliance not working for more than 5 months. The contractor came to home and said he needed part from GE and it was back ordered, it would take a couple of weeks to get it. Well now it's been 5 months and after repeated call with AHS they are telling us...
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Anonymous
#1615865

The parts are available sooner than that! The AhS contractor doesn’t want them to be available sooner, because his money isn’t made in going to the new dispatches! He only get...

Author
Service
American Home Shield Electronics Claim
Cons
  • Thirty minute to two hours waiting for customer service
Reason of review
Order processing issue
Review #1428140 is a subjective opinion of poster.
0 comments
Submitted a claim for my AC unit not cooling. The first "company" they sent out said the problem was with the dampers. Two weeks go by with no update from AHS. No email, nothing! Call hold times are ridiculous so I communicated with them via email and Facebook. I was...
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Author
Service
American Home Shield Electronics Claim
Reason of review
Pricing issue
Review #1308360 is a subjective opinion of poster.
0 comments

American Home Shield - Awful service! Not worth the fee! Scam!

1.0
Details
AHS is a company that does not conduct professonal service. Long call wait times, unable to speak to a representative and given conflicting information. Was told my oven would be replaced by one Rep and told that that would not be honored by another Rep. Was offered $230 to replace my Themadore Oven. Feel like this company is a scam. Better Business Bureau really need to look into this company's policies.
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Author
Service
American Home Shield Electronics Claim
Reason of review
Problems with payment
Review #1109360 is a subjective opinion of poster.
0 comments

American Home Shield - Review in Household Services category

1.5
Details
Submitted a Claim For A refrigerator/Freezer on september 13th 2016,Why is it now November 21st 2016 and these people are saying the part will be to the technician on November 30th 2016,Thanks American home shield for Ruining thanksgiving! You wont get another Dime from me! You and Donald trump Can Go straight to ***! Its these fortune 500 companies that can treat the consumer Like Garbage and still get their money! I urge you Not to Patronize This Company! They have many Loop holes
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Author
Service
American Home Shield Electronics Claim
Reason of review
Order processing issue
Review #959010 is a subjective opinion of poster.