1.0
Details
American Home Shield is the worst company ever for home warranty. This company falsely advertises what they claim to do. My first incident with them occurred when my a/c unit stop working during the hot summer months. My family and I was out of air for several days....
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1 comment
Anonymous
#1786710

The customer is supposed to do THEIR job and check out these warranty companies—when will people learn that the BBB is about money, memberships, and extortion? If you had consulted this PissedConsumer complaint site before you became an actual PissedConsumer, you might have saved yourself some angst.

Regardless of the empty promises that an insurance company (or any business) makes while trying to take your money, careful consideration and research should be performed before believing what sounds too good to be true. Why, after the first incident back in the summer, did you place a second claim with them? Obviously, you saved money on the first using the warranty, even if you didn’t care for the slow service and rude customer relations. Perhaps you can find low-budget and better quality service on your own?

Everyone wants to save money, time, and inconvenience, while having their lower cheeks puckered upon. Good luck with that, and quit with your whining, or get your wallet open.

Review
#1724926 Review #1724926 is a subjective opinion of poster.
Product
American Home Shield Dryer Warranty
Pros
  • Absolutely no pros
Cons
  • Company is a fraud
Reason of review
Poor customer service
Preferred solution
Lawsuit against company
Tags
  • incompetent customer service reps
my dryer stopped drying my laundry for sometime now and they express appliancesthe belt was broken and a new one had to be ordered and express appliances took some time ordering it tur ned out they had to order it several times as they could not get the size right. the...
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2 comments
Anonymous
#1640357

Anne, the reason that you aren’t getting a new dryer is that the tech company has to pay for it either way: whether they give up on fixing it, or if they choose to keep working on it. It is hard to wrap your mind around this truth, that your “coverage” is provided by the tech company, not AHS.

AHS only hires under contract service providers who will agree to one objective: accept the low service fee which the customer pays, not AHS’ money, in exchange for the service required to keep the machine going. Whatever the service company can or will do comes out of their own wallet, and they don’t bill AHS anything. The decision is always going to be to do the least amount possible, because nobody wants to spend any money. You don’t, AHS won’t (because the contractor and the tech company have an “understanding”), and that just leaves the tech company that has to look busy fixing it with no one paying them and spending their own money on you.

Parts cost money, but new dryers costs more. They will do the cheapest thing possible, because all they’ve been paid is $100, and that’s all they’re going to get. It’s a nice idea to think that AHS has set your money aside that they’ve received from you or from the realtor who bought your plan for you, and that they will happily spend it on your needs. That’s what you expect to happen.

However, they wouldn’t make any money doing business that way. Costs would be out of control, because everyone would buy a home warranty and try to rebuild their entire neighborhood. Vendors would have a spending spree. AHS would lose money.

So instead, they rope contractors into accepting just the service fee and AHS promises to send them all their calls and that it will work out to the contractor’s Advantage. It doesn’t. It comes out to AHS’ advantage, of course. There are few instances where the contractor or customer wins, much like a casino.

How about just buy yourself a dryer? They are not as much as a 1 year AHS plan.

They are disposable, like most modern appliances. High efficiency, short lifespan.

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Review
#1463516 Review #1463516 is a subjective opinion of poster.
Product
American Home Shield Dryer Warranty
Reason of review
Poor customer service
Loss
$500
Preferred solution
give me a replacement dryer
my cloths DRYERHAS NOT BEEN FIXED SINCE jAN 2018 AND PALMER SERVICE CONTRACTOR HAS NOT BEEN ABLE TO FIX IT. i HAVE TRIED TO CONTACT YOUR OFFICE BY PHONE BUT NO LUCK. MY QUESTION IS ARE U GOING TO PAY ME FOR A REPLACEMENT. i dont understand why you havent contacted me I...
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1 comment
Anonymous
#1591680

Do NOT renew this policy. You could have bought a new dryer for what the policy costs per year.

You’ve been without a working dryer for 11 months? You are a fool if you think this was a good investment.

You could also buy a used appliance from an appliance repair guy or Craig’s List and be done with it. Is it worth the hassle to have them in your life?

Review
#1393023 Review #1393023 is a subjective opinion of poster.
Product
American Home Shield Dryer Warranty
Reason of review
Bad quality
1.0
Details
per our contract they are to replace our dryer. they sent an email to contact the purchasing dpt........have spent now over 20 hours on hold. What a waste of time and money. This is not insurance......they contact with the WORST contractors who are willing to work for...
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Review
#1121098 Review #1121098 is a subjective opinion of poster.
Product
American Home Shield Dryer Warranty
Cons
  • Zero interest in their customers
  • Wait to talk to someone on the phone
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
I called at 8:00 am this morning about repair sewer stoppage which is located about 10 feet form my house I have 2 hole accessed outside by my house no digging requied but I was told it was not covered I read my contract and it is.I was on hold 1 hour transferred and...
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1 comment
Anonymous
#1377561

I am having the exact same problem ... waited two hours ...

still no answer ... finally they answered ... sent someone out ... nothing ...

never heard from them or repair company.

Awful warranty company. Beware!

Review
#1109531 Review #1109531 is a subjective opinion of poster.
Product
American Home Shield Dryer Warranty
Reason of review
Poor customer service
Preferred solution
fix problem and i will cancel contract. i read my contract and it is covered and i am telling the truth i can read and write english
Tags
  • Poor Support

DO NOT BUY A WARRANTY FROM THIS COMPANY... | American Home Shield in Rancho Santa Margarita, California

1.3
Details
Bought a new home in January . Purchased a one year warranty from AHS . A few months in , had a slab leak . Was told it doesn't cover my slab leak because my house was built on a post tension slab . A mere 2200.00 later , problem fixed , no help from AHS. Second issue , had an outlet go bad somewhere in my house . Filed a claim , sent the elctr out and he was unable to locate the problem . First , said it was a blowdryer as it was too powerful . Then said it might be a loose wire which wouldn't be covered . Lastly,for 420.00 he can fix. Took apart some of my garage and didn't put back together . I called AHS several times to discuss and each time they said they would contact the supervisor that overseas the outside contractors they use . They came back with it was an overloaded circuit which was not covered . Ive had an independent contractor out since and everything they said was untrue . Called AHS to discuss as I called PRIOR to having them out to make sure I was clear in what they covered . They said it wasn't covered . Seems to me they look for any out they could possibly find so as to avoid having to pay a claim . Horrible experience . Not worth the paper its written on ...which ... if it was under their warranty , wouldn't be covered anyways because it probably would have to be off white instead of off-off white . Lame.
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Review
#930843 Review #930843 is a subjective opinion of poster.
Product
American Home Shield Dryer Warranty
Cons
  • No solution to problem
  • Could care less about the consumer
  • No supervisor to discuss with
Reason of review
Warranty issue
Loss
$2600
Tags
  • Plumbing
  • Warranty scam
  • Warranty Worthless
  • incompetent customer service reps
  • American Shield
  • In Cahoots With Subpar Contractor

American Home Shield : SCAM

1.0
Details
American Home Shield claims if they cannot fix it, they'll replace it. This past month has been intolerable as their subcontractor has been here to "repair" a broken dryer 3 times! The dryer is still not working and the subcontracting company gave up! Now they refuse to replace and instead want to start the repair process all over again with another subcontractor! Seriously!? After a month of being without a dryer...not to mention having to schedule time for repair visits...and they want to stall more... No way! Time to cancel contract and find a more "reliable" and "honest" insurer! Shame on them!
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Review
#922435 Review #922435 is a subjective opinion of poster.
Product
American Home Shield Dryer Warranty
Cons
  • Deny coverage
  • Too long of wait on the phone
Reason of review
Warranty issue

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