I am the guy who brags about companies. Basically, 7 weeks ago I turned in my washer.
A week later, SEARS called wanting to schedule a week into the future. I told them that wouldn't work. They said they would contact AHS to get someone else to handle the repair. After 3 wks, I went to the website for AHS and complained.
I finally bought a washer after 6 wks and called them this week.
They said I should have contacted them and that they don't track service request. Now it is all my fault according to them them.