We have now had 2 incidents with American Home shield and both times they have done everything they can to avoid paying us. The first time they had a plumber company that we did NOT like and they told us that they cost of the entire repair including fixing the wall, new faucet and time would be about $60.00 if we choose to do it with another plumber.
For $60 you barely get a plumber to your house. The estimate from another plumber was over $400, we felt they did EVERYTHING they could to avoid paying out the insurance money/claim, but we did not hav the energy to fight it at that time...We just paid it from our own pocket...
The other time, we had a leak in the bathroom caused by an stop in the pipe, but that too they flat out refused to fix since they said that the fault was outside the house, so we had to pay the $1,200+ invoice ourselves AGAIN. I HATE THEM INTENSELY and we cancelled all our insurances with them and I really hope no new customers come their way if they treat everybody like this. I HATE THEM and am sorry we cannot more than let you know about it here.
But in short, in my personal opinion AMERICAN HOME SHIELD STINKS! In fact it is the worst company I have dealt with over thousands of companies - so far.