Product: American Home Shield Customer Care Clear all filters (447 of 447 reviews match)
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1.0
Details
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you). I recently went through this same thing! ...
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38 comments
Anonymous
#1747269

Their service is the worst I have ever experienced with any companies over 30 years. They never tell you about this administrative fee of cancellation until you want to do it.

Where did this ridiculous fee come from.

It costs them that much to process cancellation? It is bad enough that their service is horrible and they try to make money from customers who wish to leave; it is simply a poor business model.

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Review
#672695 Review #672695 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home. While there have been a few large ticket items that they finally acquiesced to replace- overall all the complaints that customers have...
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91 comments
Anonymous
#1764891

Today is October 21, 2018, AND NOTHING HAS CHANGED. AHS IS HORRIBLE!

I am selling my home, and will keep a home warranty for my buyer, BUT it will not be AHS. AHS is the ultimate company for unprofessionalism, fraud, could care less, and the list goes on. If you purchase this Warranty, you will be sorry.

I never write reviews, BUT this is a MUST. NEVER AGAIN will I use this company, and I will be sure to let my family and friends know as well.

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Review
#1123160 Review #1123160 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Long wait time to speak to supervisor
  • Lack of qualified service contractors
  • Hold time was greater than 30 minutes to talk to a person
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
My water heater died the evening of 30 October 2019 and the problem was reported to AHS on the morning of 31 October '2019. A follow up call was made in the afternoon hours of 31 October '2019 since no one from ahs had contacted me. Subsequent calls were made to ahs 2x...
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4 comments
Anonymous
#1782005

Yes They suck

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Review
#1713192 Review #1713192 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Waiting times for someon answer is outrages
  • No one speaks english
  • Lack of care or concern i pay you to care
Reason of review
Poor customer service
Loss
$267
Preferred solution
Full refund
Tags
  • American Home Shield Review

American Home Shield - No Call

1.0
Details
I called in on Friday morning, asked for service. everything was handle was advised by the e-maul I would get a call within 24hrs. But when I call on Monday 10/14/2019 the service advised that the contractor has 48 business hr. So I never got a call from the contractor. So I call the service and asked that they provide a different contractor, due to I needed my washer machine fixed. Using off shore service advisor is very bad. They're rude nasty. can't understand what they're saying. I have been with AHS since 2012 and I have never been treated like this ever. I asked for a supervisor was told there is only 1 and he is busy. I requested a call back. NO HAPPEN WITH THE SERVICE>
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Review
#1680456 Review #1680456 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Loss
$25
Preferred solution
Let the company propose a solution
Tags
  • Terriable
1.1
Details
I requested service for my furnace at the beginning of the summer. A technician came out three times. The issue wasn’t fixed. I advised AHS that I didn’t want that technician to come out again. They advised me that since he started the repair, I couldn’t change. Now...
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1 comment
Anonymous
#1755467

The reason you keep getting the same contractor is because of AHS’ cost control and the agreement between AHS and said contractor. The repairman who can achieve AHS’ goal for average ticket costs will get every single work order that AHS has in the area.

AHS tracks the average ticket total for each contractor.

A goal is established that the contractor must not charge AHS more than the customer’s service fee, or he will lose all of the future business that he relies on from AHS. Being so much cheaper (or downright free) will assure that no other contractors can compete, and AHS always gets the work orders serviced without incurring any charges.

Review
#1667514 Review #1667514 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
been with this company thru 3 homes and TODAY at noon I call to report a pool filter emergency that needs attending to STAT as I am elderly and disabled and have doctors orders for physical therapy in pool at least 3 times a week to treat idiopathic polymyosistis for...
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1 comment
Anonymous
#1751150

What is a pool filter emergency? First world problem, maybe, but emergency?

Secondly, if you are so dependent on your pool filter (medical necessity?) why use a home warranty, that pays bottom dollar to desperately overworked contractors? Are there other contractors in your area whom you could hire at your own expense to service you immediately over the weekend? Or, is there another pool in your city that you could use in the meantime, while you save your money?

It sounds like you are an entitled, whiny, demanding, cheapskate, who does not appreciate the meaning of a TRUE emergency. I hope you never have to face a real emergency in your life.

Review
#1659438 Review #1659438 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

American Home Shield - Do not!

2.2
Details
I have been a customer for over 10 years and have never been treated so badly as I was today. I called to check on a status and was put on hold for 20 minutes and then hung up on. This happened 2 more times later in the day. Not sure of changes but I am now looking for another warranty services company.
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Review
#1728540 Review #1728540 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Been good in past
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

American Home Shield - Poor Customer Service

1.3
Details
I've had very bad experiences w/call centers. I do not wish to speak w/someone in Asia, Mexico or any other country. Extreme difficulty and long wait times being escalated to someone I could speak with, problems with billing procedures and wait time in getting work completed. My A/C situation was to be escalated and it was not.
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Review
#1664463 Review #1664463 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Lack of a call-back feature when waiting on hold
  • Failure to respond
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Dishoest Buisness Practices
1.5
Details
The lady from American Home Shield that I spoke to lied about "trying" to get them to come earlier, and was rude. Every operator I spoke to was foreign and didn't fully understand English. Their English comprehension was a huge problem. They also DON'T have any...
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3 comments
Anonymous
#1741935

It’s all about that money. There is a price for holiday weekend emergencies, but it’s not “Home warranty”.

Your job is calling you out today, on Labor Day. It pays no more than a week from Tuesday. What do you do? Meanwhile, there are other plumbers on standby with premium rates for today.

There are also other options, such as contacting a handyman next door, or shutting the water off to stop the damage. Do any of those seem feasible, or does it have to be a home warranty claim?

Somehow the USA has managed to exist without home warranties until now, and all of a sudden, a plumber has become the equivalent of a mafia hit man. Geez.

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Review
#1642407 Review #1642407 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

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American Home Shield reviews
1.0
Details
I put in for a service request, i' m disabled so i left strict instructions to be contacted by text. To make a long story short no one showed are texted as instructed the 1st day but they said they took a picture of my house so they were paid and the service call was...
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Review
#1638923 Review #1638923 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Loss
$253
Preferred solution
Full refund