Product: American Home Shield Customer Care Clear all filters (0 of 254 reviews match)
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Air conditioner failed; AHS contractors all booked. Allowed to get outside contractor but AHS refused quote and referred back to one of their contractors. Still waiting after 9 days in 100 degree weather for a contractor to show up!
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Anonymous
Anonymous

They make you use their contractor because their contractor knows the game and will only charge them a low flat rate, and will look for every possible denial. But even if the ...

Anonymous
CW

I am in Arizona, where temps have been 110-117 degrees and I have been waiting 13 days for AHS to fix my AC!!!!! There has been no urgency to get it fixed, and they hired a He...

1.2
Product
American Home Shield Customer Care
#1319801
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This actually is not a complaint, for the most part. my name is Patrick Malone, address is 2227 N Nicklaus Dr, Mesa, AZ 85215 I would include my contract account number except I can no longer get to it on-line - that is the minor complaint I have at this time. i was...
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Product
American Home Shield Customer Care
I liked
  • Concept and the price
I didn't like
  • Not being able to reach website
#1308904
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I received the same e mail a hour ago. I did not request service it also said they were trying to get a hold of me to schedule service which I never applied for So I tried to call customer service at different phone numbers and was told there would be an hour wait time...
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Product
American Home Shield Customer Care
#1308900
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I just got an e-mail from American Home Shield's service agent has been trying to call me to service my home and to contact them at a number on a link provided. We don't even have an American Home Service home warranty. Is this a phishing scam? Do not give out your...
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Anonymous
R O

Just got the same email, but it seems that it may be due to some sort of email list mixup with another such home warranty company we use, HSA Home Warranty, which is a subsidi...

Anonymous
Robert

received same email ... I DO have AHS (satisfied customer) but did NOT call for any service so I consider this phishing

Product
American Home Shield Customer Care
#1308893
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I get a email that the service technician is trying to reach me. Was there any info to contact the technician? No of course not that would be good customer service. So I try and call AHS. 8 times I try to call. I answer all the questions the automated attendant asks....
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1.0
Product
American Home Shield Customer Care
#1308887
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I have just received an e-mail saying AHS has been unable to reach me regarding a contractor visit. I have been home and using my e-mails so don't understand why it says no one can get hold of me. The e-mail says not to respond to the e-mail. As far as I know we do not...
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Anonymous
PhilWTX

I got the same email and tried to both call an agent, and go to the website to see if I could log in and see something on my account. I was unable to reach anyone by phone to ...

Product
American Home Shield Customer Care
#1308883
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Have tried to contact this company by phone for 3 days. Sit through the automated menu, enter contract number and zip code and phone rings and then hangs up. Tried 3 different numbers. Had a claim for A/C that took a week to get a contractor out and had to pay an extra...
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1.0
Product
American Home Shield Customer Care
I liked
  • Initial contact
I didn't like
  • Cannot reach the company online or by phone
  • Providers
  • Poor customer service and no communication
#1308861
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I called for AC service on a Saturday in North Texas (HOT) and was put in touch with a company who said they couldn't come out until Tuesday (4 days). I called AHS back. They said they would find someone to come sooner. On Monday, due to no call back, I called AHS...
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Product
American Home Shield Customer Care
#1305113
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I requested service 5 days ago and no one contacted me within 24 hours promised. I called again 2 days ago.... same story. Now on call waiting for customer service for 45 minutes. What other details needed..........contract number239458082 I also real estate...
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Product
American Home Shield Customer Care
#1302728
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I called numerous times requesting a new vendor to come out to my house and American Home Shield refuse to send out another vendor. I was told I could request a new service vendor only if I put in another service call and pay another service fees. I have since not...
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h.kitchener
h.kitchener

People mistakenly think they should "protect" themselves from any and all things that go wrong with appliances, etc. in their home and thus pay companies like AHS. Best to sav...

1.0
Product
American Home Shield Customer Care
I didn't like
  • Refuses to correct their mistakes
  • Waiting on hold for an hour is beyond ridiculous
  • Bad vendor selection
#1253458
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