1.0
Details
Service contractor canceled twice, stating weather. Apparently, they can't work if the road is wet. Deplorable customer service. They don't understand anything that is not on their script. No way of contacting anyone in the US.
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1 comment
Anonymous
#1812066

The service companies only get paid for the first trip to your home. If the weather interferes with the diagnosis, or the repair, the repair company has to return at their own expense.

If the work is either HVAC-related, or Main line plumbing stoppages, for example, there is not much that can be done in the rain. It is not safe to work in the rain on these items, and just because your fixture or thermostat is indoors does not make it economically feasible for the service company to make 2 trips. They would have to repeat the entire day the following day, but without the ability to charge AHS for 2 trips. It is safer and more economically productive to make one trip.

It isn’t worth having employees out risking the company truck and liability in the rain to make no money, just to see what is going on at your house. Maybe if you didn’t use a warranty to get repairs, however, you would find that the price differential entices better contractors who are more willing to risk it. But home warranties only pay their contractors a small flat fee and they have to perform a high volume of work orders to make up for it. You will get very little personal consideration or attention, and the timeframe is not up to you.

Choose a local small business licensed professional and don’t go through a home warranty.

You will be much happier with everything, except maybe the price. Can’t have your cake and eat it too.

Review
#1764443 Review #1764443 is a subjective opinion of poster.
Service
American Home Shield Customer Care
1.0
Details
I purchased a home warranty for both of my houses. I realized that one of the houses had a home warranty with my homeowner's insurance after having AHS for several months. So, I cancelled that policy a few days before the next payment was coming out. The customer...
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1 comment
Anonymous
#1805916

I cancelled my policy after I was without ac for over 1 month in August, I had them for 2 years and had p0roblems each time I called them. I gad to pay a AC company to fix my ac unit.

AMS continued to charge me for 6 months then I cancelled my card.

I received a collection letter stating that I owe them for 3 more months and if I didn't pay they would destroy my credit.l I ended up paying to get them off my back. I would love to see a class action law suit brought against this company.

Review
#1744191 Review #1744191 is a subjective opinion of poster.
Service
American Home Shield Customer Care
After many months of a broken dishwasher and 8 visits from different repairmen I threw my hands up and demanded replacement. They sent a list of dishwashers to choose from. Jb hunt has promptly requested a delivery day however I received a letter from American home...
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1 comment
Anonymous
#1795305

Home warranty companies do not solve problems—they perpetuate them. Instead of your daughter graciously paying your warranty policy, the money would be much better spent with much less hassle for everyone if she would buy a dishwasher and have it installed through a local appliance center.

Often the problems could be solved quite simply, but using a home warranty makes it an absolute nightmare. Cancel the policy and warn others that a home warranty is not a good value.

Review
#1742818 Review #1742818 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • No installer
Cons
  • Customer service is the worst
  • No installer
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details
We experienced a furnace failure in our condo that is under the American Home Shield (AHS) Warranty. This occurred on 12/13.. Our condo is located in Wisconsin and the low temps were forcasted to be -5 f .. Being without heat and fearing pipes freezing we immediately...
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1 comment
Anonymous
#1792313

I can shed some light as to why this happened, from inside knowledge as a contractor. AHS compiles work order cost statistics on each contractor.

They average the cost per claim, regardless of what was repaired. Even large cost tickets are factored in to the contractors “average ticket cost”. The simple truth is that ALL of the AHS work will be assigned to the “preferred AHS” contractor who is running the lowest average cost per work order; regardless of how they do it. The savvy contractor learns to cut corners, absorb most of the cost, and find a way to save AHS money through denials and costs passed on to customers.

The result is that they keep their overhead extremely low, but handle way too many work orders to schedule the customers in a timely manner. On the initial service call, don’t expect a repair or fix, unless it’s a quick fix like a capacitor that happens to be on the technician’s truck.

Otherwise, be prepared to wait for a lengthy claims submission process, parts ordering, and really long wait times for actual repair return visits. Your plan pays for their resolution, not yours.

Review
#1737889 Review #1737889 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Use to be responsive
Cons
  • Responsiviness
Reason of review
Poor customer service
Preferred solution
submit work order to Lange Heating

Resolved: Buyer beware | American Home Shield

2.3
Details
Refrigerator has been broken for 3 weeks. Contractors they hire have been either unable to repair ( they reply after taking over a week to come out and diagnose) and second contractor has ordered the part with no time frame when they can be out. To be without a refrigerator this long at Christmas is appalling and no one in company seems to care .
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Resolved
Review
#1736125 Review #1736125 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • It seemed like a great company at first
Cons
  • Repairs still not fixed after 3 weeks
  • Waiting for 3 weeks still not fixed
Reason of review
Warranty issue
Loss
$1500
Preferred solution
Pay contractor who can come out immediately and fix the refrigerator
Tags
  • Service Request 341836232

Do not! | American Home Shield

2.2
Details
I have been a customer for over 10 years and have never been treated so badly as I was today. I called to check on a status and was put on hold for 20 minutes and then hung up on. This happened 2 more times later in the day. Not sure of changes but I am now looking for another warranty services company.
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Review
#1728540 Review #1728540 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Been good in past
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Dec 21, 2019

After filing a complaint with the BBB, I have received a reimbursement for the repair costs and the service fee has also been reimbursed to me. I requested the service fee be reimbursed because AHS did NOT make contact for the repair and after five days told me to do...

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4 comments
Anonymous
#1782005

Yes They suck

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Resolved
Review
#1713192 Review #1713192 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Lack of care or concern i pay you to care
  • No one speaks english
  • No customer service
Reason of review
Poor customer service
Loss
$267
Preferred solution
Full refund
Tags
  • American Home Shield Review

No Call | American Home Shield

1.0
Details
I called in on Friday morning, asked for service. everything was handle was advised by the e-maul I would get a call within 24hrs. But when I call on Monday 10/14/2019 the service advised that the contractor has 48 business hr. So I never got a call from the contractor. So I call the service and asked that they provide a different contractor, due to I needed my washer machine fixed. Using off shore service advisor is very bad. They're rude nasty. can't understand what they're saying. I have been with AHS since 2012 and I have never been treated like this ever. I asked for a supervisor was told there is only 1 and he is busy. I requested a call back. NO HAPPEN WITH THE SERVICE>
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Review
#1680456 Review #1680456 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Loss
$25
Preferred solution
Let the company propose a solution
Tags
  • Terriable
1.1
Details
I requested service for my furnace at the beginning of the summer. A technician came out three times. The issue wasn’t fixed. I advised AHS that I didn’t want that technician to come out again. They advised me that since he started the repair, I couldn’t change. Now...
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1 comment
Anonymous
#1755467

The reason you keep getting the same contractor is because of AHS’ cost control and the agreement between AHS and said contractor. The repairman who can achieve AHS’ goal for average ticket costs will get every single work order that AHS has in the area.

AHS tracks the average ticket total for each contractor.

A goal is established that the contractor must not charge AHS more than the customer’s service fee, or he will lose all of the future business that he relies on from AHS. Being so much cheaper (or downright free) will assure that no other contractors can compete, and AHS always gets the work orders serviced without incurring any charges.

Review
#1667514 Review #1667514 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

American Home Shield Reviews

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American Home Shield reviews

Poor Customer Service | American Home Shield

1.3
Details
I've had very bad experiences w/call centers. I do not wish to speak w/someone in Asia, Mexico or any other country. Extreme difficulty and long wait times being escalated to someone I could speak with, problems with billing procedures and wait time in getting work completed. My A/C situation was to be escalated and it was not.
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Review
#1664463 Review #1664463 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Failure to respond
  • Lack of a call-back feature when waiting on hold
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Dishoest Buisness Practices