Product: American Home Shield Customer Care Clear all filters (241 of 241 reviews match)
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American Home Shield - Call keeps getting disconnected... All morning

I've tried to call to add additional coverage and was disconnected a few times. No one returned my calls after the disconnection this is getting very frustrating with American Home Shield
3.4
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American Home Shield Customer Care
#1234440
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I called AHS 1 day prior to my policy becoming effective, since customers are given 30 days to cancel without penalty. Upon trying to cancel, the rep tried to coach me into continuing the policy. After a failed attempt, I was transferred to the customer solution line....
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American Home Shield Customer Care
#1233721
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Often AHS did not answer their phone, never responded to my voice mail,and at best was put on hold for an ungodly amount of time. I wonder does this company really exist ? The AMERICAN HOME SHIELD to me appears to be a total con outfit ...... I have only made one...
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1.0
Product
American Home Shield Customer Care
I didn't like
  • Did not abidee by contract
  • No service
#1221559
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I spoke with a girl by the name of Arielle, don’t know her last name because she said “she didn’t have one”, as she than proceeded to hang up on me while I was still talking. I tried explaining to her that my plumbing situation was an emergency for an expedited ticket...
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Anonymous
Tom

Contact your states attorney general and consumer protection agency

Product
American Home Shield Customer Care
#1220060
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Same story different day.Repair was made, repairman was nice, but lacked “common sense”. I called AHS as the dryer stopped drying (heating)- but said I wanted a different repairman-they said to avoid having to pay another $75 service charge they would have to contact...
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Anonymous
Mike Stroud

Amen Sir!!!! I had a carbon copy experience. How these people are still in business defies logic.

Anonymous
Tom

Seriously contact your states consumer protection agency and attorney general!

1.1
Product
American Home Shield Customer Care
I didn't like
  • Customer service-reliability
  • Customer service-reliability-pathetic
#1219709
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When I attempted to cancel my mother's AHS service that was attached to her mortgage the effort was a complete disaster that reeked of dishonesty and stalling.I called their main number on less than 5 occasions and each time after informing the representative that I...
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American Home Shield Customer Care
#1219632
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this has been the worst experience of my life.I have had a problem with my refrigerator since last September of 2017. Today is March 13 2018. Since September, they have send numerous companies to fix it, but unfortunately they can't. h Here are some of the dates and...
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1.0
Product
American Home Shield Customer Care
I liked
  • Horible
#1210484
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They explained that I would have to call American Home Shield to take care of the issue. After many efforts of staying on hold, reaching out through email, I gave up over the holidays. Leaving me with one oven. I finally got a hold of a human being on Feb 4 which was...
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American Home Shield Customer Care
#1195422
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American Home Shield - Poor customer service and failure to provide adequate servic

The first representative was rude, provided poor service, and no provider to service my appliance that's covered for a week.
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
Product
American Home Shield Customer Care
#1195122
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We spoke with Wardell who says we don't need a manager because he already told us the same thing they are are going to tell him. What company doesn't allow people who have been paying them for years to talk to a Manager. AHS- American Home Shield you should be ashamed...
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1.1
Product
American Home Shield Customer Care
I didn't like
  • Customer reps -most of them
  • Run around
  • Choice of contractors
#1193827
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