Product: American Home Shield Customer Care Clear all filters (205 of 205 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
#1 called American Home Shields three times yesterday and today, stayed on hold for over 1+ hours the 1st., two times and no one ever came on, the 3rd., time i was on for 45 minutes and Lucy answered.My mother in law who's 90 has been waiting for 2 wks., for a motor...
Read more
1.0
Product
American Home Shield Customer Care
#1131963
Reply to reviews
Repair company couldn’t come out for more than 12 days! Tried to call American Home Shield to see if they could find me another subcontractor and the fiasco begins! On hold for more than 40 minutes & then disconnected when the call was finally answered, called from a...
Read more
1.0
Product
American Home Shield Customer Care
#1129315
Reply to reviews
I am a realtor and have frrquently purchased AHS warranties for my buyers as part of my closing gift.On 3 different occasions within the last year, I had my clients (the buyers) call and complain to ME about the horrible customer service they received with...
Read more
2.2
Product
American Home Shield Customer Care
#1129284
Reply to reviews

American Home Shield - Liars

#1132702
Was given 30 days to decide if i wanted the warranty or not...found alot cheaper one..called in after only 14 days and told them decided against it...was told ok...i asked if i needed cancellation number or name...was told no, there was no contract to cancel...they went ahead and charged me 52.75...theyre liars and thieves...STAY CLEAR OF THEM!!!!!!!!!!!!
Comment
Show

American Home Shield - American Home Sheild

#1108614
1.4
Details
We did resolve why I was unable to set up an account with them online since I was unable to reach them on the phone lines due to over one hour waits to talk to a human. They changed the spelling of my email address because they thought I had spelled it wrong. They changed hart to heart.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

American Home Shield - Horrible Customer Service

#1106543
1.0
Details
Call wait times of almost an hour to be hung up on with a voice message of unable to reach call area. Barely understandable representative when finally connected.
Comment
Show
Customer service

American Home Shield - ONLY ANSWER WHEN SIGNING CONTRACTTR

#1094796
Trying for 2 weeks to get resolution for a leak in my house. They only answer phone when you sign up for a contract
Comment
Show
I was dissapointed with the service from AHS.So I just bought another hotwater heater. After I purchased and paid for the heater and labor, I called AHS and complained again. I wanted to change home warranty companies. When I spoke to a rep by the name of Seaneyse I...
Read more
Product
American Home Shield Customer Care
#1127568
Reply to reviews
American Home Shield - Extremely Long Wait Time
As part of my home purchase, a home warranty came with it : AHS.I tried calling the service line several times and each time the message stated "extremely high call volume at this time" I called 4 different times during the day. When I got home from work this evening,...
Read more
1.7
Product
American Home Shield Customer Care
#1119412
Reply to reviews
Oct.16, 2017 I called for a service request and was on hold for 46 minutes. After being on hold so long, by the time the representative answered, my phone had muted itself so she could not hear me. She hung up so fast, she didn't give me a chance to un-mute my phone. I...
Read more
1.0
Product
American Home Shield Customer Care
#1115763
Reply to reviews
I have been with AHS for 6 years and will be moving on to another company the end of this year.Their response time has been terrible and they are also doubling our premium at the end of this year. My recent event with them was for a major plumbing stoppage in my home....
Read more
Anonymous
Anonymous

Home warranties are not necessary. Take the premium they charge each month and save it in a special account. Odds are you will have money for home repairs when needed.

h.kitchener
h.kitchener

People wish to be protected from everything and thus buy these protection plans from places like AHS. Best to save your money and when something breaks, either fix it yourself...

2.7
Product
American Home Shield Customer Care
I liked
  • Easy payment
I didn't like
  • Hold times
  • Turn around time for service
  • Doubling rates
#1111493
Reply to reviews
50 minutes on hold just to ask if we could get another repair company referal that might have better appointment times.Was told we would have to cancel current appmnt. to take a chance on a better time with another company. Kept asking why can't we just call some of...
Read more
1.0
Product
American Home Shield Customer Care
I didn't like
  • No real commitment to customer
#1109513
Reply to reviews
I feel trapped with AHS.I make payment every month but when I need them it is a nightmare. Even the very first step of contacting them is not easy. If you call them it is always "due heavy call volume your wait will more than 30 minutes or one hour". Their...
Read more
Anonymous
Salote

I am on the same boat with you. We have home insurance which covered all appliances in the house. Washing machine is so old and stopped working over a month ago. They sent AT ...

Anonymous
Phyllis Norris

Weve had AHS for over 20years & the last few have been horrific. Customer service is a complete fiasco, unreliable. Doesnt keep their word, seems so big not one dept kniwd wha...

Product
American Home Shield Customer Care
#1104839
Reply to reviews
Since renewal in July they have yet to correct my account.It has taken monthly phone calls & emails to obtain resolutions, receiving the same promises of getting it fixed to no avail. I have spent my time every month having to argue or be patronized by these people. No...
Read more
1.6
Product
American Home Shield Customer Care
#1104537
Reply to reviews