Product: American Home Shield Customer Care Clear all filters (225 of 225 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I called AHS to get refund for service fee I paid online but the contractor call was cancelled, as the problem was resolved.I told the contracting company I do not need service and I was told to get refund for service fee. I called AHS this morning & Customer service...
Read more
Product
American Home Shield Customer Care
#1166213
Reply to reviews
They keep telling you they going to call you back and someone else will be calling you I've been waiting over 7 days and still have not gotten a response they send contractors out that really don't know anything and they be trying to sell you their contracts also this...
Read more
Product
American Home Shield Customer Care
#1166176
Reply to reviews
i have been a customer with AMERICAN HOME SHIELD for about 10 years and i am very disgusted with the company right now , i have been on hold for 2 hours i had to finally hang up after getting after no one did not answer , had a bad leak under my kitchen sink when i...
Read more
h.kitchener
h.kitchener

Well, well---another dissatisfied AHS customer. Who would have thunk it?

Product
American Home Shield Customer Care
#1166045
Reply to reviews

American Home Shield - The worst ever

#1163525
1.4
Details
Long wait time on the phone. I have been trying to cancel my account since the first week of December; today is January 06 and my account is still active. They don't keep their word. Called AHS once in the past 3 years for a service request and the service was never provided. Very rude customer service representatives...
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

American Home Shield - Liars

#1132702
Was given 30 days to decide if i wanted the warranty or not...found alot cheaper one..called in after only 14 days and told them decided against it...was told ok...i asked if i needed cancellation number or name...was told no, there was no contract to cancel...they went ahead and charged me 52.75...theyre liars and thieves...STAY CLEAR OF THEM!!!!!!!!!!!!
Comment
Show

American Home Shield - American Home Sheild

#1108614
1.4
Details
We did resolve why I was unable to set up an account with them online since I was unable to reach them on the phone lines due to over one hour waits to talk to a human. They changed the spelling of my email address because they thought I had spelled it wrong. They changed hart to heart.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

American Home Shield - Horrible Customer Service

#1106543
1.0
Details
Call wait times of almost an hour to be hung up on with a voice message of unable to reach call area. Barely understandable representative when finally connected.
Comment
Show
Customer service
215032632.I have spent hours on the phone trying to reach someone about replacing my microwave. I was told that i would receive an email to send you guys my information, but i have yet to receive one. So i am just waiting on you guys to send me an email. I talked to...
Read more
4.6
Product
American Home Shield Customer Care
I liked
  • How fast they are
I didn't like
  • Phone wait
#1162031
Reply to reviews
I let the first one go, and american home shield, said I would have sears come, they also cancelled, then they don't ever tell me, they change service company. It is GE, they never called me, to set up an appt. Now I have asked the last two days to speak to a manager....
Read more
Product
American Home Shield Customer Care
#1161953
Reply to reviews
Beware of American home Shield they force you to use their technicians which are low quality resulting in numerous service appointment to get the problem fixed. When you try to call to get information your are left on hold for hours ( I am working on a project so I...
Read more
Anonymous
Scott

I'm sorry you have to deal with the same problems I had. I was constantly on hold, minimum answer time 30 minutes. Would get disconnected and have to call back, they never c...

1.0
Product
American Home Shield Customer Care
I didn't like
  • Poor customer service
#1161357
Reply to reviews
Contractor visited a week ago for a dishwasher repair.AHS has to order part. A week and one day later , still no part. I call AHS and follow prompts to get to "status update" only for it to have a pre recorded message of their office hours, and that they are currently...
Read more
Product
American Home Shield Customer Care
#1146736
Reply to reviews
Called for service on a Fri.had to wait until Monday. When no call from plumber, called them and they said they had not received any work order from AHS. Over an hour wait time on phone, no chat feature on website. In addition I think they assigned a plumber that in...
Read more
2.2
Product
American Home Shield Customer Care
I didn't like
  • No chat on website
  • Being on hold for over an hour
#1146388
Reply to reviews
I had service on my dishwasher one week ago and the service guy cannot get into AHS to report that it is broke and needs to be replaced.He has tried to call 4 times and had to hang up after waiting over an hour each time. I tried to call AHS and spoke with Stephanie...
Read more
1.0
Product
American Home Shield Customer Care
#1146171
Reply to reviews
American home shield horrinle
Customer service is horrible do not recommend this company to even my most hated enemies.Wait time is always over an hour. And when u do get service its not right. They have sent 2 different techs and have charged me twice service fee of 125 and my central air system...
Read more
1.0
Product
American Home Shield Customer Care
#1146165
Reply to reviews