Product: American Home Shield Customer Care Clear all filters (0 of 263 reviews match)
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It sucks that we are getting ripped off by American Home Shield and they are getting away with taking our money. It sucks that they can be rude and unprofessional and they are not getting reprimanded for these actions. This is truly a bad way to conduct business. As...
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Anonymous
Free analogy

What makes no sense is customers who keep going back for more abuse. If it was any other industry or business, you’d never engage in commerce with them if they were subjected ...

Anonymous
Anonymous

I was told the same thing, that he would not let me speak to his supervisor!

Product
American Home Shield Customer Care
#1352324
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Was on hold over an hour. Then call got dropped. Third call to discuss service last week. Will be reporting to better business bureau!!!!
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Anonymous
Good luck

Call the BBB. What good are they? They have zero power. The BBB is a complaint forum, just like this one. AHS and every warranty company out there all have deplorable reviews ...

1.0
Product
American Home Shield Customer Care
#1346219
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I do not understand how this company stays in business. I needed my boiler system looked at and they only had ONE vendor that was able to work on my hydronic gas boiler system. I made the mistake of making that service call appointment but after investigating further...
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Anonymous
Kentuth sez

They stay in business because people buy their policies, in spite of all the bad reviews. And when they get mistreated, they switch to a different warranty company, and get mi...

Anonymous
Dream on

Why do you have a hydronic gas boiler system and use a home warranty company to service it? Also, it seems contradictory to be super selective about contractors, and use a hom...

1.0
Product
American Home Shield Customer Care
I didn't like
  • Awful customer service
  • Asked numerous times to talk to a supervisor been denied
  • Products are a waste of money
#1338086
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Air conditioner failed; AHS contractors all booked. Allowed to get outside contractor but AHS refused quote and referred back to one of their contractors. Still waiting after 9 days in 100 degree weather for a contractor to show up!
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Anonymous
Anonymous

They make you use their contractor because their contractor knows the game and will only charge them a low flat rate, and will look for every possible denial. But even if the ...

Anonymous
CW

I am in Arizona, where temps have been 110-117 degrees and I have been waiting 13 days for AHS to fix my AC!!!!! There has been no urgency to get it fixed, and they hired a He...

1.2
Product
American Home Shield Customer Care
#1319801
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This actually is not a complaint, for the most part. my name is Patrick Malone, address is 2227 N Nicklaus Dr, Mesa, AZ 85215 I would include my contract account number except I can no longer get to it on-line - that is the minor complaint I have at this time. i was...
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Product
American Home Shield Customer Care
I liked
  • Concept and the price
I didn't like
  • Not being able to reach website
#1308904
Reply to reviews
I received the same e mail a hour ago. I did not request service it also said they were trying to get a hold of me to schedule service which I never applied for So I tried to call customer service at different phone numbers and was told there would be an hour wait time...
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Product
American Home Shield Customer Care
#1308900
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I just got an e-mail from American Home Shield's service agent has been trying to call me to service my home and to contact them at a number on a link provided. We don't even have an American Home Service home warranty. Is this a phishing scam? Do not give out your...
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Anonymous
R O

Just got the same email, but it seems that it may be due to some sort of email list mixup with another such home warranty company we use, HSA Home Warranty, which is a subsidi...

Anonymous
Robert

received same email ... I DO have AHS (satisfied customer) but did NOT call for any service so I consider this phishing

Product
American Home Shield Customer Care
#1308893
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I get a email that the service technician is trying to reach me. Was there any info to contact the technician? No of course not that would be good customer service. So I try and call AHS. 8 times I try to call. I answer all the questions the automated attendant asks....
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1.0
Product
American Home Shield Customer Care
#1308887
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I have just received an e-mail saying AHS has been unable to reach me regarding a contractor visit. I have been home and using my e-mails so don't understand why it says no one can get hold of me. The e-mail says not to respond to the e-mail. As far as I know we do not...
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Anonymous
PhilWTX

I got the same email and tried to both call an agent, and go to the website to see if I could log in and see something on my account. I was unable to reach anyone by phone to ...

Product
American Home Shield Customer Care
#1308883
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Have tried to contact this company by phone for 3 days. Sit through the automated menu, enter contract number and zip code and phone rings and then hangs up. Tried 3 different numbers. Had a claim for A/C that took a week to get a contractor out and had to pay an extra...
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1.0
Product
American Home Shield Customer Care
I liked
  • Initial contact
I didn't like
  • Cannot reach the company online or by phone
  • Providers
  • Customer service department
#1308861
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