My claim to repair leaky bathroom faucet valves was denied because the knobs were not on when he looked at it so he said he couldn't turn the water on to diagnose the problem even though I had the knobs nearby and offered to turn the water on for him. The leak had caused the tile to fall so we had removed and cleaned it up so he said that the site was not intact so they denied the claim.
If a repairman can't even turn the water on, I don't want him working on my house.
I called them and told them I wouldn't be renewing their contract. It expires in 2 months anyway.