Product: American Home Shield Claim Clear all filters (74 of 74 reviews match)
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I have attempted to get service for my dishwasher.They are unable find an available contractor. They authorized so I could call someone myself and that vendor would need to call them with the service needed before repairs then I would pay and be reimbursed. No repair...
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Anonymous
Danna

Same issue I had with Sears Home Warranty on my water softener. No one in area to repair or replace. I had to find service provider myself, get an estimate and fax it all mys...

1.0
Product
American Home Shield Claim
#1109423
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I have been paying American Home Shied for about 8 months now.My fridge went out and tried using they're website and would not give me the option for the fridge so tried using their chat 25 times but to no avail. I did this since I was on hold for a total of around...
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1.1
Lake Hamilton, Arkansas
Product
American Home Shield Claim
I didn't like
  • Wait time on online chat over 30 minutes
  • No way to talk to customer no service
  • Wait time on line
#1092060
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Date: 8/24/17.My AC went out this week. I called to request service and was on hold for over 43 minutes. They sent a technician out 2 days later. After looking at the unit he determined that it needed Freon. I happened to have had in independent AC company to inspect...
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Anonymous
Jen

I had the exact situation. Having worse problems with them now. The company they sent to "repair" our dishwasher made things worse and has ruined our VERY expensive hand scrat...

1.0
Product
American Home Shield Claim
#1091914
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American Home Shield - Poor Service

#1088530
1.2
Details
I put in a work order for an AC problem. Days later no one has contacted me. Tried calling them and it always says the call wait time is over one hour. No way to email them. Put in another request but it will not go through because I have an active work order that no one us working on!!!!
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American Home Shield - Worst customer service trying to get my AC repaired going on day 3 now

#1063827
Had get outside AC repair service on a Sunday and the authorization department to approve repair was closed qhen AC repair guy try to call to get an approval. Never did that advice to me as a customer that department would be closed at a certain time wasted all my Sunday trying to locate someone to come out and then this
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American Home Shield Claim Review

#1011328
2.1
Details
Different agent different answer. Long wait times on the phone and if you have a claim be prepared to quit your job and make this your new full time job to oversee that repairs get done...
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
Have been attempting to get someone, anyone to repair ducts.Had one contractor come out twice stated they would submit repair request, they did go underneath house and stated repairs were in order. Had another contractor come out and he did nothing but complain about...
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1.0
Product
American Home Shield Claim
I didn't like
  • Staff does not deliver as promised
#1091853
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I've been with American Home Shield for 17 years. And when you need something it's like pulling teeth to get anything. The service payment started out at $35 and now it's 75 dollars. It takes two to three days to get someone to come and look at your problem. Then when...
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1.0
Product
American Home Shield Claim
#1086128
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i was recently with American home shield i mean scam,I am a disabled army veteran on fixed income, so Iam a first time user or at least i thought i would be, called before to ask if certain things were covered under warranty and if they stated no i would simply get...
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Anonymous
Alvaro nino

Still waiting on return of payment

1.5
Product
American Home Shield Claim
I didn't like
  • Insinuate fix will be done
#1085477
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Long story short, AHS has been contacted on 3 separate occasions for a leaky AC unit since November 2016.Twice the systems had leak sealer put in and recharged with an upwards of 2 lbs of 410a. Fast forward to last week I filed the third claim. 3rd Generation Plumbing...
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Product
American Home Shield Claim
#1083352
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My ac broke on Saturday.I submitted a claim online. I decided I should try to have it expedited because it was supposed to be a 100 degrees out that day and we were under a heat advisory warning. I'm a widow and have three small children and my almost 80 year old...
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Product
American Home Shield Claim
#1078742
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You can plan on a 45 minute or longer hold time on the phone with AHS.Why not let customer leave their number for a call back without losing their place in line to speak to the next representative? After being on hold 45 minutes the representative decided to put me on...
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Product
American Home Shield Claim
#1076457
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I have had AHS since 1999.Last year in 2016 I started having problems with my AC. Since that time every 60 days my AC would go out and AHS would not authorize a leak test. Every time I would had to pay the contractor the copay and a lot of money to put more...
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Product
American Home Shield Claim
I didn't like
  • deceitful business practices
#1073774
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