I been a member with AHS FOR OVER 20 years
I have 4 homes insured with them.
I had 2 problems in my personal home.
Faucet is leaking
And toilet is loose and moving.
I pay extra every month for Faucet.
I called today to send a plumber to fix the problems.
the plumber came inside and saw the problem and he said
Flange repair is needed and we must change the Faucet.
I have to call AHS and open a work order
So he goes out and he call AHS
comes back inside and said sorry is not covered by AHS , and they will call you
Even though American home Shield told my husband it was covered when they called to confirm the service call.
And he left my toilet right in the middle of the bathroom.
He said I can charge you privately $90 labor،for Faucet
$489 for Toilet and fix it.
He then asked me to pay him $75 service fee ,
And sign the work order
I told him I am not paying you and not signing anything .
You didn't finish the job,
What about putting the toilet back he, said no I can't do it.
Is not working.
AHS just takes my money every month
I will call BBB and report both
RG plumbing & Rooter and AHS.
Product or Service Mentioned: American Home Shield Faucet Replacement.
Reason of review: Pricing issue.