Not resolved


Came home to a busted hot water heater..water all over garage floor.

Called for service...agent on phone logged it as an emergency.

When plumber called me they said it would be 5 days before they could get to me. I couldn't go 5 days without water.

Called AHS back...agent said they would find another contractor that could get here today. Kept me on hold for 45 minutes. Then she said she would call me back when she dispatched it out. 4 hours later no call. When I called back it was still dispatched for 5 days from now.

I called a plumber myself and they were at my house in an hour. Thank you Ben Franklin plumbing for gaining great care of me.

Now AHS says they won't pay any of my claim I have been a customer for 11 years and never filed a claim..

So now I don't care what it cost..I will sue them.... this is not what insurance is about.

Not asking them to pay for the new hot water heater..but reimburse me what the policy would have paid.

And how convenient there ate NO phones at the claims Im told.

This company is a rip off.

Product or Service Mentioned: American Home Shield Water Heater Warranty.

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