When I bought my home on 3 June 2009 my realtor required the seller purchase insurance for the appliances and mechanical systems. In March the compact dishwasher no longer worked. I paid $60 for a repairman to attempt repair. He determined parts were no longer available. I waited while AHS also determined parts were not available.
The first replacement machine offered was standard size and would not fit in the opening. When I called AHS and explained the problem I was told AHS was only obligated to replace with a standard machine and was offered a small cash settlement which I could use to purchase an appropriate dishwasher. After I reviewed the policy I called AHS again to explain AHS was obligated to replace the machine with one of similar capacity. Several days later AHS agreed to replace the broken dishwasher with another compact dishwasher
I spoke with an AHS representative about ordering and installing the new machine. I was told it would take 5 to 8 days to deliver since they did not purchase locally. I told the representative that I was leaving town and not to proceed with the order unless the work would be completed before then. However, the order was placed.
Now AHS insists I pay a $50 restocking charge before ordering the replacement dishwasher. AHS claims no responsibility on the basis that their procedures were followed. However, AHS first ordered an inappropriate machine. Second, AHS told me they would replace my compact machine only with a standard machine, and since such a machine would not fit the opening offered a partial cash settlement. Only after I contacted AHS about the terms of the policy, and only after further delay, did AHS agree to replace my broken dishwasher with one of similar capacity. AHS staff demonstrated they are capable of making mistakes in judgment and in fact. AHS only needs to admit they made another mistake.