Urbana, Illinois
4 comments

When I bought my home on 3 June 2009 my realtor required the seller purchase insurance for the appliances and mechanical systems. In March the compact dishwasher no longer worked. I paid $60 for a repairman to attempt repair. He determined parts were no longer available. I waited while AHS also determined parts were not available.

The first replacement machine offered was standard size and would not fit in the opening. When I called AHS and explained the problem I was told AHS was only obligated to replace with a standard machine and was offered a small cash settlement which I could use to purchase an appropriate dishwasher. After I reviewed the policy I called AHS again to explain AHS was obligated to replace the machine with one of similar capacity. Several days later AHS agreed to replace the broken dishwasher with another compact dishwasher

I spoke with an AHS representative about ordering and installing the new machine. I was told it would take 5 to 8 days to deliver since they did not purchase locally. I told the representative that I was leaving town and not to proceed with the order unless the work would be completed before then. However, the order was placed.

Now AHS insists I pay a $50 restocking charge before ordering the replacement dishwasher. AHS claims no responsibility on the basis that their procedures were followed. However, AHS first ordered an inappropriate machine. Second, AHS told me they would replace my compact machine only with a standard machine, and since such a machine would not fit the opening offered a partial cash settlement. Only after I contacted AHS about the terms of the policy, and only after further delay, did AHS agree to replace my broken dishwasher with one of similar capacity. AHS staff demonstrated they are capable of making mistakes in judgment and in fact. AHS only needs to admit they made another mistake.

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Anonymous
#178131

If you are disgusted with AHS's business tactics, customer relations AND DENIAL OF TRUE, VALID CLAIMS (ie: Breach of Contract)....

Here's some info:

If you're seeking CEO David Crawford's voicemail - here's how.

Dial 1-866-305-0259 as stated above. When the phone system says "Thank you for calling American Home Shield.... please enter your Representative's Extension" -

DO THE FOLLOWING:

Enter Ext. # 1000

The Greeting will then say: "Welcome to Avia Messaging, please enter the mailbox # of the person you are calling.... IF YOU DON'T KNOW THE MAILBOX NUMBER, PRESS STAR (*) TO SPELL THE NAME"....

After that sentence, IMMEDIATELY PRESS STAR (*) - then spell David Crawford's LAST NAME:

just input, "CRAW".... you will then be taken to: DAVE CRAWFORD'S VOICEMAIL....

Kindly leave your message.

If you want to call bluff - redial the 1-866 number above, go to Ext. 1000 and then input Judy's Extension "2100" (Judy Peedic - The Executive Assistant to David Crawford) - it will take you to her voicemail (or she will pick up) - so the Avia Messaging System is that of AHS...

Also, another Executive Assistant to David Crawford is a person by the name of "Matthew Boyd" his extension is 2103 at the same 1-866 number listed above (again, his extension also works in the Avia Messaging System @ AHS).

I hope American Home Shield makes right on alot of the breach of contract issues... :)

PASS THE INFO ON TO ANY SITE YOU SEE THAT CONTAINS AHS COMPLAINTS!!!

Anonymous
#616934
@ANON

Be advised that the contact information listed here is no longer valid, because David Crawford is not the CEO of AHS any more. Your best bet is to contact AHS parent company at www.servicemaster.com

Anonymous
#178124

If you are disgusted with AHS's business tactics, customer relations AND DENIAL OF TRUE, VALID CLAIMS (ie: Breach of Contract)....

Here's some info:

If you're seeking CEO David Crawford's voicemail - here's how.

Dial 1-866-305-0259 as stated above. When the phone system says "Thank you for calling American Home Shield.... please enter your Representative's Extension" -

DO THE FOLLOWING:

Enter Ext. # 1000

The Greeting will then say: "Welcome to Avia Messaging, please enter the mailbox # of the person you are calling.... IF YOU DON'T KNOW THE MAILBOX NUMBER, PRESS STAR (*) TO SPELL THE NAME"....

After that sentence, IMMEDIATELY PRESS STAR (*) - then spell David Crawford's LAST NAME:

just input, "CRAW".... you will then be taken to: DAVE CRAWFORD'S VOICEMAIL....

Kindly leave your message.

If you want to call bluff - redial the 1-866 number above, go to Ext. 1000 and then input Judy's Extension "2100" (Judy Peedic - The Executive Assistant to David Crawford) - it will take you to her voicemail (or she will pick up) - so the Avia Messaging System is that of AHS...

Also, another Executive Assistant to David Crawford is a person by the name of "Matthew Boyd" his extension is 2103 at the same 1-866 number listed above (again, his extension also works in the Avia Messaging System @ AHS).

I hope American Home Shield makes right on alot of the breach of contract issues... :)

PASS THE INFO ON TO ANY SITE YOU SEE THAT CONTAINS AHS COMPLAINTS!!!

Anonymous
#176754

With AHS the customer is never right.

They should answer the phone after a 27 minute hold time,

"Sales prevention Department"