We are sitting in near 100 degree weather with no air conditioning and various other appliances not working due to electrical issues. We called home shield late Friday afternoon.
We had to repeatedly explain the situation to the representative who clearly was paying attention to something else. We explained we have children with heat related health issues. She told us we'd be contacted by a company that operates 24 hours a day. We waited and waited and finally called the company ourselves only to get a recording that said they're only available 8-5 M-F.
We called home shield back and explained that this is a serious issue and we need it remedied now rather than sometime next week. We were listed as expedited priority and assured we would have someone here to fix the problem within 24 hours. NOT EVEN CLOSE! Turns out we are stuck with the original service order unless we want to pay out of pocket and then try and get reimbursed.
What use are they?! We are simply hostages to them. The representatives lied and were totally disinterested in the service they were supposed to be providing. We have had many many similar unpleasant interactions with this business.
We would never recommend this "service" to anyone. Quite the contrary, we recommend they steer clear.
Product or Service Mentioned: American Home Shield Air Conditioner Warranty.
Reason of review: Bad quality.