Manufacturer: American Home Shield Category: Warranty Clear all filters (31 of 31 reviews match)
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I called AHS on the 21st of April.They suggested a company called Second Opinion Heat and Air in Oklahoma City, OK. It has been a back and forth game of excuses. One will say they are waiting on the other, one will say they are ordering parts and the other will say, "what parts?" I am currently on hold to cancel my policy with the first 30 days. I suggest you do the same. We are very hot waiting on an extremely simple repair. The blower motor...
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1.0
I didn't like
  • Supervisors no help
  • Difficult to deal with
  • Horrible wait time
#847446

00 PER VISIT. AND THEY WILL JIMMY RIG YOU HOME, PLEASE HOW CAN THEY INSURE PEOPLE FOR 50.00 A MONTH WHEN YOUR AIR CONDITIONER BREAKS COST $4000 .00 PLUS, DO YOU REALLY THINK THEY WILL REPLACE IT NOT A CHANCE, MY UNIT IS 20 YEARS OLD LAST YEAR IT STARTED LEAKING AND FREON THE COMPRESSOR IS ON LIVE SUPPORT!!! SO THEY PUT A JUMPER ON IT TO MAKE THE COMPRESSOR WORK, SO DON'T HOLD YOUR BREATH ON GETTING A NEW UNIT !! THEY WILL RIG IT...
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While setting up service for a heating/ac system that wasn't working, the rep told me AHS would only pay $10 per pound of refrigerant, should it prove necessary.The actual cost? $75 per pound after the AHS payment. I paid and the system is working, thanks to a very good tech, but the episode sent me scurrying back to our policy, since I'd received notice from AHS it was renewal time. Their exclusions make it clear they don't intend to spend much...
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AHS has denied a claim for an outdoor AC unit that happens to cool a part of our home that also houses a wine room.Though 3 separate technicians have come out and stated absolutely this is not a wine "chiller", AHS has denied the claim repeatedly saying they consider it a wine chiller per section G-3 of the warranty. Total fraud. Do not use this company, buyer beware. This is our third claim in almost a year and they have covered none of them on...
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1.4
I didn't like
  • No supervisors to talk to
  • Hold times are atrocious
  • Difficult to deal with
#833258
In December 2015, my home thermostat was not working properly,( we were unable to schedule different temperatures during the day). Furnace Doctor Inc was the contractor designated, They claimed our Wall wires from the system to our thermostat were broken and also claim our thermostat was not working and changed for a new one. AHS contact us and said our warranty did not cover the rewiring. The contractor (furnace doctor) suggested to pay our...
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Anonymous

Been there done tha t007 AHS is a piece of ***. They hire "bottom feeders".

1.6
I didn't like
  • Poor business practice
  • Lacks follow through
  • False information given
#823494