Manufacturer: American Home Shield Category: Warranty Clear all filters (34 of 34 reviews match)
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I am with AHS for almost 3 years.Of late I see a very bad customer support from them. If you call the customer support, I hear the repeated automated message for 35 to 40 mins before I reach the customer service over the phone. My AC was broken in on Jun 18th 2016. It...
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2.7
Product
American Home Shield Air Conditioner Warranty
I liked
  • Products
I didn't like
  • Bad customer service- bad service-
#872739
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I have had American home shield service contract for over 10 years last year my air conditioner was not working so I called ahs and had it repaired. Last week the same air conditioner was not working so I once again called ahs for service. The service technician...
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American Home Shield Air Conditioner Warranty
#855041
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There is nothing more disappointing than paying a monthly service for American Home Shield Warranty and then you try to actually use the service you pay for and they come up way short on what they claim. They had an AC company out and I had to pay $325 which consisted...
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American Home Shield Air Conditioner Warranty
#850114
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I called AHS on the 21st of April.They suggested a company called Second Opinion Heat and Air in Oklahoma City, OK. It has been a back and forth game of excuses. One will say they are waiting on the other, one will say they are ordering parts and the other will say,...
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1.0
Product
American Home Shield Air Conditioner Warranty
I didn't like
  • Horrible wait time
  • Difficult to deal with
  • Supervisors no help
#847446
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00 A MONTH WHEN YOUR AIR CONDITIONER BREAKS COST $4000 .00 PLUS, DO YOU REALLY THINK THEY WILL REPLACE IT NOT A CHANCE, MY UNIT IS 20 YEARS OLD LAST YEAR IT STARTED LEAKING AND FREON THE COMPRESSOR IS ON LIVE SUPPORT!!! SO THEY PUT A JUMPER ON IT TO MAKE THE...
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American Home Shield Air Conditioner Warranty
#845482
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While setting up service for a heating/ac system that wasn't working, the rep told me AHS would only pay $10 per pound of refrigerant, should it prove necessary.The actual cost? $75 per pound after the AHS payment. I paid and the system is working, thanks to a very...
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American Home Shield Air Conditioner Warranty
#843730
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AHS has denied a claim for an outdoor AC unit that happens to cool a part of our home that also houses a wine room.Though 3 separate technicians have come out and stated absolutely this is not a wine "chiller", AHS has denied the claim repeatedly saying they consider...
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1.4
Product
American Home Shield Air Conditioner Warranty
I didn't like
  • Take diagnosis and interpret only in their best interest
  • No supervisors to talk to
  • Difficult to deal with
#833258
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In December 2015, my home thermostat was not working properly,( we were unable to schedule different temperatures during the day). Furnace Doctor Inc was the contractor designated, They claimed our Wall wires from the system to our thermostat were broken and also claim...
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Anonymous
Been there done tha t007

AHS is a piece of ***. They hire "bottom feeders".

1.6
Product
American Home Shield Air Conditioner Warranty
I didn't like
  • False information given
  • Poor business practice
  • Lacks follow through
#823494
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