Product: American Home Shield Air Conditioner Warranty Clear all filters (48 of 48 reviews match)
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I would never recommend this company to anyone!! I will report to the Better business bureau. Please stay away from American Home shield. Our AC is broken and we are going on 5 weeks to repair the the service company never showed up. I have been on the phone for...
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1.0
Product
American Home Shield Air Conditioner Warranty
#928746
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I've been a cusomer since 2011.Never had any major problems until 2016. Our air went out in March 2016. It is still out Sep 2016. We have had our conditioner sloppyly fixed every month since March of this year and two times in one week in Sept. They use Total Air Care...
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1.9
Product
American Home Shield Air Conditioner Warranty
#926090
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I've had AHS for the past five years. I've needed service only once in that time. About two weeks ago my HVAC quit working so I scheduled a service call. It was determined that my compressor was shorted to ground and no longer functioned. Since the service call two...
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1.8
American Home Shield Coatesville, Indiana
Product
American Home Shield Air Conditioner Warranty
#920364
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My AC compressor went out and ahs said they would replace the whole unit because they could no longer order parts for mine.After a month and countless hours on the phone with them the contractor finally arrived to put the new unit in. They took the old one out and...
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1.4
American Home Shield Providence Forge, Virginia
Product
American Home Shield Air Conditioner Warranty
#919836
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We are sitting in near 100 degree weather with no air conditioning and various other appliances not working due to electrical issues.We called home shield late Friday afternoon. We had to repeatedly explain the situation to the representative who clearly was paying...
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1.9
Product
American Home Shield Air Conditioner Warranty
#908280
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I called for AC service as the house wasn't getting colder even with the AC running non-stop.The contractor said the compressor needs to be changed. When I followed up with AHS, they told they cover the compressor but I need 12 lbs Freon which they cover $10 per and I...
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Anonymous
Anonymous

As I heard from someone that 12lbs of Freon is 'good enough for the whole neighborhood', I spoke to the contractor that came to my house to understand. Evidently, my compresso...

Anonymous
Anonymous

Ran into similar issue. I had to pay for 5 pounds. Also, my oven has been broken for 2 months. They have placed an order to make the circuit board since the manufacturer no...

Product
American Home Shield Air Conditioner Warranty
#905486
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W contact American Home Shield and told them that we needed to have some one come out right away. They said that they could not find anyone in their list of people that could come out. My husband asked if we could look for someone on our own and have American Home...
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Anonymous
Need AC

I am presently going through the same thing with AHS contractors with my central air conditioner and have been without air conditioning since July 29th, 2016. I've gone throu...

1.0
Product
American Home Shield Air Conditioner Warranty
I didn't like
  • Customer service
#900598
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American Home Shield is such a joke!!!! Do NOT bother to take out a policy. They are totally not worth it!!! Our air conditioning finally broke after being serviced for several years and now they will only install the most basic of units. We have had a plan for 9...
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Product
American Home Shield Air Conditioner Warranty
#892815
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We call to have our AC unit looked at.It is 28 years old. The compressor is going bad and it is not cooling or working. They tell us they opt to repair (yes, repair a unit that is over twice it's lifespan). The repair for our part will cost $1200. So we pay for a home...
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1.0
American Home Shield Homestead, Pennsylvania
Product
American Home Shield Air Conditioner Warranty
I didn't like
  • Fraud
  • Deceptive company
#889824
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I've had terrible experiences with AHS's HVAC contractors.The last episode involved replacing coils and Freon (of which AHS only pays a fraction to recharge, even though Freon leaking is due to defective parts not anything else). But, in order to do the repairs the...
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Product
American Home Shield Air Conditioner Warranty
#888998
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