Manufacturer: American Home Shield Category: Warranty Clear all filters (34 of 34 reviews match)
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I've had AHS for the past five years. I've needed service only once in that time. About two weeks ago my HVAC quit working so I scheduled a service call. It was determined that my compressor was shorted to ground and no longer functioned. Since the service call two...
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1.8
Product
American Home Shield Air Conditioner Warranty
#920364
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My AC compressor went out and ahs said they would replace the whole unit because they could no longer order parts for mine.After a month and countless hours on the phone with them the contractor finally arrived to put the new unit in. They took the old one out and...
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1.4
Product
American Home Shield Air Conditioner Warranty
#919836
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We are sitting in near 100 degree weather with no air conditioning and various other appliances not working due to electrical issues.We called home shield late Friday afternoon. We had to repeatedly explain the situation to the representative who clearly was paying...
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1.9
Product
American Home Shield Air Conditioner Warranty
#908280
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American Home Shield Air Conditioner Warranty Review

#894235
1.1
Ugh this company is so deceiving in the adds and in the promotion of the service. This is a total scam!!!! They will get you on fine print and vague wording in the contract. BEWARE this is a SCAM !!!!! Save your money you pay on this for the repairs you need !!!
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American Home Shield Air Conditioner Warranty Review

#835143
2.1
I have been trying for days to get my tenants air condition fixed and no one at AHS seems to care. Keep in mind she is a single mother with kids and we are looking at five days to maybe figure out when it might be fixed. Not good service at all! Now AHS cant even find the original contractor that they sent out the first day. Unbeliveable! Be Aware!
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I called for AC service as the house wasn't getting colder even with the AC running non-stop.The contractor said the compressor needs to be changed. When I followed up with AHS, they told they cover the compressor but I need 12 lbs Freon which they cover $10 per and I...
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Anonymous
Anonymous

As I heard from someone that 12lbs of Freon is 'good enough for the whole neighborhood', I spoke to the contractor that came to my house to understand. Evidently, my compresso...

Anonymous
Anonymous

Ran into similar issue. I had to pay for 5 pounds. Also, my oven has been broken for 2 months. They have placed an order to make the circuit board since the manufacturer no...

Product
American Home Shield Air Conditioner Warranty
#905486
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W contact American Home Shield and told them that we needed to have some one come out right away. They said that they could not find anyone in their list of people that could come out. My husband asked if we could look for someone on our own and have American Home...
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Anonymous
Need AC

I am presently going through the same thing with AHS contractors with my central air conditioner and have been without air conditioning since July 29th, 2016. I've gone throu...

1.0
Product
American Home Shield Air Conditioner Warranty
I didn't like
  • Customer service
#900598
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American Home Shield is such a joke!!!! Do NOT bother to take out a policy. They are totally not worth it!!! Our air conditioning finally broke after being serviced for several years and now they will only install the most basic of units. We have had a plan for 9...
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Product
American Home Shield Air Conditioner Warranty
#892815
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We call to have our AC unit looked at.It is 28 years old. The compressor is going bad and it is not cooling or working. They tell us they opt to repair (yes, repair a unit that is over twice it's lifespan). The repair for our part will cost $1200. So we pay for a home...
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1.0
Product
American Home Shield Air Conditioner Warranty
I didn't like
  • Deceptive company
  • Anything
  • Fraud
#889824
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I've had terrible experiences with AHS's HVAC contractors.The last episode involved replacing coils and Freon (of which AHS only pays a fraction to recharge, even though Freon leaking is due to defective parts not anything else). But, in order to do the repairs the...
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Product
American Home Shield Air Conditioner Warranty
#888998
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My AC went out the 4th of July, Average daily temps since then has been in the 110'F and above.It now has been 19 days with out AC in my bedrooms, excuses and a $750.00 bill for non covered refrigerant and still no AC. I ended up purchasing my own portable AC unit so...
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Product
American Home Shield Air Conditioner Warranty
#886980
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Our air conditioner has been out now for 5 days, with temperatures over 95 degrees. They are impossible to deal with. I feel like we have been scammed. By the time they actually come to do the work, I will be worn down to just paying whatever they charge me....
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1.0
Product
American Home Shield Air Conditioner Warranty
I didn't like
  • Delay in processing and unethical practices
#885775
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