Manufacturer: American Home Shield Category: Warranty Clear all filters (31 of 31 reviews match)
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I called for AC service as the house wasn't getting colder even with the AC running non-stop.The contractor said the compressor needs to be changed. When I followed up with AHS, they told they cover the compressor but I need 12 lbs Freon which they cover $10 per and I need to pay $1020 for the rest of Freon. Evidently, it is in the contract only $10 per lb is paid but paying $10 if the cost is $20 vs $100 is a big difference. Why would their...
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Anonymous

Anonymous As I heard from someone that 12lbs of Freon is 'good enough for the whole neighborhood', I spoke to the contractor that came to my house to understand. Evidently, my compresso...

Anonymous

Anonymous Ran into similar issue. I had to pay for 5 pounds. Also, my oven has been broken for 2 months. They have placed an order to make the circuit board since the manufacturer no...

W contact American Home Shield and told them that we needed to have some one come out right away. They said that they could not find anyone in their list of people that could come out. My husband asked if we could look for someone on our own and have American Home Shield reimburse us. They agreed under one circumstances, that company that we chose when needed to call American Home Shield and let them know what the problem is before they give...
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Anonymous

Need AC I am presently going through the same thing with AHS contractors with my central air conditioner and have been without air conditioning since July 29th, 2016. I've gone throu...

American Home Shield is such a joke!!!! Do NOT bother to take out a policy. They are totally not worth it!!! Our air conditioning finally broke after being serviced for several years and now they will only install the most basic of units. We have had a plan for 9 years and now they want to give us a substandard unit (one that would be put in spec homes). We have put over 5,000 dollars into this plan and they are not true to their policy. ...
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American Home Shield Air Conditioner Warranty Review

#894235
1.1
Ugh this company is so deceiving in the adds and in the promotion of the service. This is a total scam!!!! They will get you on fine print and vague wording in the contract. BEWARE this is a SCAM !!!!! Save your money you pay on this for the repairs you need !!!
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American Home Shield Air Conditioner Warranty Review

#835143
2.1
I have been trying for days to get my tenants air condition fixed and no one at AHS seems to care. Keep in mind she is a single mother with kids and we are looking at five days to maybe figure out when it might be fixed. Not good service at all! Now AHS cant even find the original contractor that they sent out the first day. Unbeliveable! Be Aware!
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We call to have our AC unit looked at.It is 28 years old. The compressor is going bad and it is not cooling or working. They tell us they opt to repair (yes, repair a unit that is over twice it's lifespan). The repair for our part will cost $1200. So we pay for a home warranty, utilize it for a broken AC unit that the TECHNICIAN tells us needs to be replaced, and then they opt to repair it at what would be about 1/3 the cost of a brand new one....
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1.0
I didn't like
  • Fraud
  • Deceptive company
#889824
I've had terrible experiences with AHS's HVAC contractors.The last episode involved replacing coils and Freon (of which AHS only pays a fraction to recharge, even though Freon leaking is due to defective parts not anything else). But, in order to do the repairs the guys said I would have to pay an additional $1,600 do bring unit up to code, etc. I had someone else come in, they said that was ***. Since the contractors make very little money on...
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My AC went out the 4th of July, Average daily temps since then has been in the 110'F and above.It now has been 19 days with out AC in my bedrooms, excuses and a $750.00 bill for non covered refrigerant and still no AC. I ended up purchasing my own portable AC unit so we can sleep in our own bed. AHS assigned AC contractor is worthless, the only time of the year when you really need there help, and they operate as if they work with banking...
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The repairmen and companies they use have terrible ratings and do inadequate work. And the time it takes to get something repaired is completely absurd. Our air conditioner has been out now for 5 days, with temperatures over 95 degrees. They are impossible to deal with. I feel like we have been scammed. By the time they actually come to do the work, I will be worn down to just paying whatever they charge me. Definitely not going to waste the...
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1.0
I didn't like
  • Delay in processing and unethical practices
#885775
I am with AHS for almost 3 years.Of late I see a very bad customer support from them. If you call the customer support, I hear the repeated automated message for 35 to 40 mins before I reach the customer service over the phone. My AC was broken in on Jun 18th 2016. It was not replaced till date(Today is June 27th). I contractor they assigned to replace the work, has not received the pick up number for the equipment. I have been told mutiple...
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2.7
I liked
  • Products
I didn't like
  • Bad customer service- bad service-
#872739
I have had American home shield service contract for over 10 years last year my air conditioner was not working so I called ahs and had it repaired. Last week the same air conditioner was not working so I once again called ahs for service. The service technician found a blue substance in the unit and called has for authorization. They declined saying it was not covered even though they are the only company who has EVER worked on the unit....
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There is nothing more disappointing than paying a monthly service for American Home Shield Warranty and then you try to actually use the service you pay for and they come up way short on what they claim. They had an AC company out and I had to pay $325 which consisted of the service call fee & Freon. Then in just a few days I turn the AC on and it's not cooling again. I call American Home Shield Warranty again and the agent informs me that I...
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