Product: American Home Shield Air Conditioner Warranty Clear all filters (123 of 123 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
Watch out if AHS wants to Myers to your house. They also damaged my ceiling before by making pipe higher than draining hole and not installing leaking stop. Which is standard for AC/Heating unit. Myers charged me thousands dollars for installation. Last then a year I...
View full review
1 comment
Anonymous
#1740424

That complaint is too long to read in its entirety. The moral of the story is valid however : don't waste your money on these baloney 'warranty' companies. You will also waste time and effort in addition to incurring lots of frustration and the loss of liberty to handle your problems your way.

Review
#1639837 Review #1639837 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • This company is run by thieves
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad service people
  • American Home Shield Dishonest
1.0
Details
The seller's realtor talked them into purchasing the AHS warranty to our loss. Our house has 2 air-conditioning units, the second unit exclusively cools the entertainment room and didn't need it until the temperatures were in the high 90's. Turn on the thermostat set...
View full review
1 comment
Anonymous
#1731707

Great example of why home buyers should REJECT any offer of a home warranty!!! The best thing to do when purchasing a home is to skip the home inspector and hire licensed trades people to perform a service call/inspection of any equipment, plumbing, roofing, foundation, electrical. Yes, it will take some coordination to schedule multiple technicians from different specialties, but it will be worth it to know what’s really wrong before you buy a house, instead of reliance on a home warranty to fix it after the purchase.

Review
#1620761 Review #1620761 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • Total scam
Reason of review
Warranty issue
Loss
$75
Preferred solution
Full refund

American Home Shield - A/C replacement unit no cover

1.8
Details
A unit was purchased 2 or 3 yrs ago. Service was requested and was told unit was installed incorrectly but AHS said unit was not under warranty. To correct this installation it would cost me $1480. I am no longer a member.
View full review
Review
#1650172 Review #1650172 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Pros
  • Agent tried to locate date of repair
Cons
  • No solution to problem
Reason of review
Warranty issue
Loss
$1480
Preferred solution
Let the company propose a solution
Tags
  • Poor Ac Ompany
1.0
Details
Lasr year they replaced the condenser in my air conditioning. This year it went out again. I found out they used an old part and now are replacing it again. I am sure they no longer make these parts so it just the same thing this year. Anything to keep from replacing...
View full review
1 comment
Anonymous
#1734369

The condenser? That is not a part.

The condenser is the entire outdoor unit on a split AC system. Inside the condenser is the condenser coil, the compressor, and capacitors. Home warranties are meant to patch and repair systems in order to keep them going, for as little money as possible. Like a rental property, homes covered by a home warranty are not going to receive a lot of new equipment because of cost control, which is the whole reason one would buy a home warranty in the first place: they don’t want to spend big money.

Neither does AHS.

HVAC claims must remain below $200 per ticket average or the contractor is fired for letting costs get out of control. So contractors are forced to cut corners, and do things an ordinary HVAC company would not do.

Review
#1626468 Review #1626468 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • Lack of common sense
  • Unreasonable amount of time to fix a problem
  • Being told untruths by retention agent
Reason of review
Poor customer service
Loss
$1000
Preferred solution
New air conditioner
Tags
  • Hot Days In Vegas
1.1
Details
I am definitely in on a class action lawsuit on this company! For the last 8 years they have been out to our home either adding Freon, and added one compressor. One said he was doing a dye leak test, never could find the leak but added $120 worth of Freon which we paid...
View full review
1 comment
Anonymous
#1725060

What you have stated is all correct, for the most part. Some systems have slight freon leakage, and need to be topped off every 1-3 years.

As long as the amount of refrigerant is not more than a few pounds, it’s not a huge deal, like adding a quart of oil to a car. You are absolutely correct that AHS punishes their contractors who charge AHS above $200 average on each service call.

They simply won’t stand for being charged more. The contractors hands are tied—they’d love to sell new systems.

Review
#1606977 Review #1606977 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • Fraudulent charges
Reason of review
Warranty issue
Loss
$2000
Preferred solution
I want my $75 fees and cost of Freon added to my AC since 2010 from AHS and it’s providers. From the first time my AC was not working they never did a dye leak test and fixed or repaired my unit but continue to steal money from me and my disabled veteran
Tags
  • Air Conditioning Unit
1.0
Details
We have had issues with our AC for 3 months and after AHS sending out numerous companies and dealing with a bunch of techs it’s still broke to this day. If I could give them no stars I would. They don’t back the companies they send to do repairs and do t look and do...
View full review
2 comments
Anonymous
#1725817

You knew you needed a $7,000 new system, but decided to get a policy instead. Or, you bought a house knowing it needs a new system.

If so, the sellers definitely knew the system needs replacing. A home warranty is never going to perform miracles. You opted to go the cheap route, and this is it.

Cancel the policy and hire your own company, and get ready to buy a new system. That’s the right way to handle it.

View more comments
Review
#1606758 Review #1606758 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Reason of review
Warranty issue
Loss
$18
Preferred solution
Fix the problem that’s why I’ve paid already $560 some dollars. 90 plus days with no AC cause this company can’t do their part so the customer suffers.
1.0
Details
My A/C has been out for almost 2 weeks now. It took a week to get them to send someone out to look at the unit. It is now taking a week to order a part. And, then they will have to schedule someone to come out to fix it. We live in Savannah, GA and they don't care that...
View full review
Review
#1593408 Review #1593408 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Reason of review
Poor customer service
Tags
  • Residential Home Warranty

American Home Shield in Detroit, Michigan - Air went out in May 2018

1.0
Details
I purchased a home warranty when I bought my house in 2017. I went without air from May until December when they finally agreed to replace it. It was replaced with a 2 ton unit for 2600 sq foot when it originally had 5 ton. Air is on 69 deg and it’s freaking 80. Cant get return calls. I have 2 kids and 3 dogs and had to get window unit and sleep in 1 room could not cook inside due to heat.
View full review
Review
#1581484 Review #1581484 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • Being on hold and simply awful incompetent service
  • Customer service and quality of work
  • Unable to reach anyone without wasting my time
Reason of review
Smaller unit
Preferred solution
Let the company propose a solution
Been without A/C for over a month!! 109 temperatures. Sent 2 separate contractors out. Told us it can’t be fixed without a remodel of the crawl space - which is a lie. Everyone else has had their A/C replaced without a remodel. They just do not want to replace the...
View full review
1 comment
Anonymous
#1719580

Take the buyout check and go with a new system replacement elsewhere on your own. You don’t want any system or repairs AHs would pay for.

You will wait forever because the contractors are the ones that actually have to eat the cost of your claim, NOT AHS. The contractors will get cut off for charging AHS above the targeted $200 average per ticket claim on HVAC calls, so they do it for free and even have to buy the new equipment. This is to keep Ahs from firing them for the average ticket cost going above $200. You will be gouged elsewhere on the non-covered charges.

That’s how the contractor controls his loss. He works on high volume and won’t have time to spend replacing your system until fall. Why would you want to mess with this?

Take your buyout and go buy what you really need and cancel your plan. All warranties are bs

Review
#1594728 Review #1594728 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • Warranty service
  • Lack of professionalism of ahs staff
  • Will not help with contractor they hire
Reason of review
Warranty issue
Loss
$7300
Preferred solution
Replace the AC unit
Tags
  • Hold Time
  • No Communicaton
  • Dont Hold Your Breath

Contact American Home Shield Customer Service

Website:
www.ahswarranty.com
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Reviews

  1. 1131 reviews
  2. 344 reviews
  3. 66 reviews
  4. 17 reviews
  5. 21 reviews
American Home Shield reviews
1.0
Details
I have spent 2 days trying to get AHS to understand that I have already had a contractor to come out and diagnose the problem with my AC. No luck, they continue to try to force their contractor down my throat. I have had dealings with this contractor who is not...
View full review
Review
#1570281 Review #1570281 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • Lack of flexibility
  • Customer service
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution
Tags
  • Home Warranty