Product: American Home Shield Air Conditioner Warranty Clear all filters (112 of 112 reviews match)
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2 comments
We have called and had our upstairs AC 'repaired' 5 times in over a year! Each time, they send someone out who says something different. Now, this last time, last week, they say the coil has leaks so no freon is in the unit! They sent a request for Authorization to...
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h.kitchener
#1703409

I hope anyone considering going with American Home Shield reads your missive---it describes perfectly the kind of "service" AHS provides. Homeowners like to think that when so...

Author
Product
American Home Shield Air Conditioner Warranty
Reason of review
Warranty issue
Loss
$1275
Preferred solution
Let the company propose a solution
Review #1561627 is a subjective opinion of poster.
0 comments
2.6
Details
Had an AC problem for 3 weeks. Had a scheduled appt that AHS set up to fix my AC. Waited and the tech never showed up. Come to find out, my work order was cancelled. Called AHS and they said it was cancelled because we wanted another company to come check it out....
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Author
Location
District 1, Tennessee
Product
American Home Shield Air Conditioner Warranty
Cons
  • No supervisors to talk to
  • Asked numerous times to talk to a supervisor been denied
Reason of review
Order processing issue
Loss
$125
Preferred solution
After and when my AC is fixed, I should not have to pay for the refrigerant for my AC, since it is probably so low, due to no tech coming to my home to fix my AC.
Review #1549998 is a subjective opinion of poster.
1 comment
1.2
Details
5/20/19 - the sent a very incompetent company to fix my A/C. He could not find a leak and wanted me to pay $1120 to fill my A/C with freon to perform a dye test. He claimed he did a nitrogen test and found no leak. The next day I contacted a local company. The...
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Anonymous
#1691163

Finding another home warranty company will not bring better paid contractors to your home. Home warranty companies, like their customers, are cheap skates, who don’t want to s...

Author
Location
District 1, Tennessee
Product
American Home Shield Air Conditioner Warranty
Reason of review
Poor customer service
Loss
$533
Preferred solution
Full refund
Review #1541542 is a subjective opinion of poster.
1 comment
2.6
Details
the first contractor that came out tried to inflate the problem in order to get more money. instead of the warranty company asking questions of me, they just turned down the claim. when I asked for a second opinion from a different contractor, they wanted to charge me...
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Anonymous
#1673497

The techs ARE competent, they are paid your service fee only to protect AHS from having to spending any money, thru any means they can come up with—even spending their own mon...

Author
Product
American Home Shield Air Conditioner Warranty
Cons
  • Inability to define contract terms
Reason of review
Warranty issue
Review #1515167 is a subjective opinion of poster.
1 comment
I have tried contacting them multiple times, and after waiting on hold for 7 years they answer and disconnect. I had a service request in, got a better deal else where. Got the problem fixed, not with their help, nor did I even get a follow up.
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Anonymous
#1629947

There is not a better home warranty company. AHS is the oldest, largest, home warranty that invented the home warranty. They have the largest corporation and the widest networ...

Author
Product
American Home Shield Air Conditioner Warranty
Cons
  • No communication
  • Wait time on telephone always over 30 minutes
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Dump American Home Shield
Review #1447734 is a subjective opinion of poster.
1 comment
I've had a contract with American Home Shield (AHS) for several years, but I'm searching for a new home warranty company to switch to when my current contract expires in a few months. If there's a better company out there (I hear the choices are limited and that AHS...
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Anonymous
#1616900

You sound like the typical Home warranty customer, in that you will stick around waiting for your 20 year old HVAC to be replaced even though you know better. AHS is the bigge...

Author
Product
American Home Shield Air Conditioner Warranty
Reason of review
Poor customer service
Preferred solution
I just want others to have honest reviews. AHS hand-picks reviews for its website, and some of the other "review" sites with only glowing reviews state in small print that AHS is a paid sponsor of the site, which is misleading to the average consumer.
Review #1429715 is a subjective opinion of poster.
1 comment
I PURCHASED A NEW HOME ON JULY 31, 2018, ON THAT VERY NIGHT THE A/C WENT OUT. I HAVE MET WITH DIFFERENCT TECHNICIANS A TOTAL OF 17 TIMES. I EITHER GET TO WORK LATE OR LEAVE EARLY, MY HUSBAND AND I TAKE TURNS. I HAVE BEEN THROUGH THE ENTIRE SOMMER IN MY NEW HOME W/O...
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Anonymous
#1582714

You bought a house that had a time bomb unit. The home inspection/home warranty racket is such a scam, perpetuated by the realtor profession!!!!! Welcome to home ownership. A ...

Author
Product
American Home Shield Air Conditioner Warranty
Reason of review
a/c unit quit working 3 months ago
Loss
$10000
Preferred solution
live up to their promise, replace the a/c unit that nobody can diagnose
Review #1383320 is a subjective opinion of poster.
1 comment
4.4
Details
Had an issue with my AC and they set up the appointment for one of there AC network company to show up (they were a little late, about 30 minutes or so) That was a little frustrating since I had to take off from work and all. but the over all visit was fast smooth and...
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Anonymous
#1574665

You must have had a minor issue, such as a blown capacitor, or a stocked item such as a universal motor; or maybe it was just a little low on refrigerant. The major repairs, s...

Author
Location
Westside, Iowa
Product
American Home Shield Air Conditioner Warranty
Reason of review
Good customer service
Review #1373407 is a subjective opinion of poster.
1 comment
1.2
Details
American Home shield and the contractor osa are absolute crooks. They wanted me to pay $1000.00 for an oversized evaporator coil because they wouldn’t get the oem one from Rheem because the part would be 42% more expensive because on line orders cost more. We all know...
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Anonymous
#1568585

You ought to know better than to butcher your unit by replacing the coil, period. They are trying to dissuade you from doing this repair in general. This repair should not be ...

Author
Location
King Of Prussia, Pennsylvania
Product
American Home Shield Air Conditioner Warranty
Reason of review
Bad quality
Review #1365495 is a subjective opinion of poster.
1 comment
1.0
Details
I can hardly breathe.. hot.. no response.. they called a company 75 miles from my home, when we have many here in Texarkana, Tx.. when you call Reeps air.. the phone say.... "phone Off" I have been a member for 30 years.. and this is how I get treated????? SOMETHING IS...
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Anonymous
#1567254

Truly sorry for your situation, but the best advice for you is do NOT give AHS control over your comfort and basic survival needs. If you pay them $505 for a “new unit” you wi...

Author
Product
American Home Shield Air Conditioner Warranty
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered
Review #1363926 is a subjective opinion of poster.