Manufacturer: American Home Shield Category: Warranty Clear all filters (27 of 27 reviews match)
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AHS denied my claim because they stated my compressor that broke did not fall under wear and tear guidelines.I disagree with there evaluation because a unit that is located out side in the elements, will eventually fail from conditions due to wear of components. I contacted them and their customer service rep hung the phone up on me and they expect me to pay for service , really. I have a right to disagree with there evaluation and the rep was...
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Gee, why do you think the reviews on AHS's site are 4and 5 star?But the reviews on a site that is not shilling for them are so much lower. My experience was bad. Had various problems with AC and pool heater. They seemed to do anything they could to deny coverage, refuse to replace, claimed abnormal wear and tear. What the heck is abnormal wear and tear down on an AC unit or heater? Got a stopped up drain? Sure they will send a plumber out to...
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Had to have another HVAC company to replace my unit that they should have done. American Home Shield would not help. After we presented proof they should have replaced our unit. AHS is just as bad! They should help their customers out, by getting rid of them! Plus take care of their customers! That's why we cancelled our warranty with them. Got a threatening letter from them about my stop payment. There needs to a class action law suit filed!!.
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1.0
I didn't like
  • Lack of response
  • Wait too long on the phone
#941050

American Home Shield Air Conditioner Warranty Review

#955743
1.0
This company is a joke! I dont know how they are actually still up and running! They will collect your 75 dollar service fee and send 30 different contractors and leave you with no AC for an entire summer! I HATE this company! They will do ANYTHING not to replace anything! They dont give a ***! Only about themselves!
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American Home Shield Air Conditioner Warranty Review

#906912
1.1
Don't waste your time or money with this company. They don't care and will definitely weasel around the issues so they won't have to pay. Stay away!!!!
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American Home Shield Air Conditioner Warranty Review

#894235
1.1
Ugh this company is so deceiving in the adds and in the promotion of the service. This is a total scam!!!! They will get you on fine print and vague wording in the contract. BEWARE this is a SCAM !!!!! Save your money you pay on this for the repairs you need !!!
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American Home Shield Air Conditioner Warranty Review

#835143
2.1
I have been trying for days to get my tenants air condition fixed and no one at AHS seems to care. Keep in mind she is a single mother with kids and we are looking at five days to maybe figure out when it might be fixed. Not good service at all! Now AHS cant even find the original contractor that they sent out the first day. Unbeliveable! Be Aware!
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I have had this coverage for my home and low and behold I had my AC stop running.This company called a contractor who was not "able to come out" for almost a week-YUP suffer you poor sap, we got your money we will hire a horrible contractor who never comes. Called AHS spoke to two different girls, all lies. AHS states they are allowed to "NOT CANCEL ONE CONTRACTOR" and "HIRE ANOTHER ONE', they are the worst ever. Save your money-you will get the...
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so many headaches, low caliber, quality service companies, they don't show up or call. Customer service is awful!! Always on hold for over 45 minutes to get through to customer service. Poorly run, waste of my money. I would never recommend this company to anyone!! I will report to the Better business bureau. Please stay away from American Home shield. Our AC is broken and we are going on 5 weeks to repair the the service company never...
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I've been a cusomer since 2011.Never had any major problems until 2016. Our air went out in March 2016. It is still out Sep 2016. We have had our conditioner sloppyly fixed every month since March of this year and two times in one week in Sept. They use Total Air Care awful company taking everybody's money. When I call AHS someone is always suppose to call me back after waitg on the phone about 20 to 30 min to let me know the status of...
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I've had AHS for the past five years. I've needed service only once in that time. About two weeks ago my HVAC quit working so I scheduled a service call. It was determined that my compressor was shorted to ground and no longer functioned. Since the service call two things happened. First, the repair company gave me a breakdown of what AHS was willing to cover. I found out that all they were going to cover was the cost of the new compressor part...
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My AC compressor went out and ahs said they would replace the whole unit because they could no longer order parts for mine.After a month and countless hours on the phone with them the contractor finally arrived to put the new unit in. They took the old one out and pulled the new one out of the box. Wrong unit!! I had to wait an additional week for another one. Once they finally put the new one in I realized they had replaced my top of the line...
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We are sitting in near 100 degree weather with no air conditioning and various other appliances not working due to electrical issues.We called home shield late Friday afternoon. We had to repeatedly explain the situation to the representative who clearly was paying attention to something else. We explained we have children with heat related health issues. She told us we'd be contacted by a company that operates 24 hours a day. We waited and...
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I called for AC service as the house wasn't getting colder even with the AC running non-stop.The contractor said the compressor needs to be changed. When I followed up with AHS, they told they cover the compressor but I need 12 lbs Freon which they cover $10 per and I need to pay $1020 for the rest of Freon. Evidently, it is in the contract only $10 per lb is paid but paying $10 if the cost is $20 vs $100 is a big difference. Why would their...
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Anonymous

Anonymous As I heard from someone that 12lbs of Freon is 'good enough for the whole neighborhood', I spoke to the contractor that came to my house to understand. Evidently, my compresso...

Anonymous

Anonymous Ran into similar issue. I had to pay for 5 pounds. Also, my oven has been broken for 2 months. They have placed an order to make the circuit board since the manufacturer no...