Scottsdale, Arizona
Not resolved

I been with the company for almost 17 years hoping that when we need our ac replace they would help us. They not only denied our first claim stating the the compressor was to small for the house and that the unit has hail damage from 6 year ago until we asked for a second option and all that was debunked.

Now they only want to pay 500 dollars to replace the compressor to a 25 year unit instead of replacing it as many of the technicians that they have sent have stated. They want us to pay out of pocket 800 dollars for the use of a crane and more freoon. We pay for freoon last year too costing us 450 dollars plus the services call. Any thing they do is a scam they claim they replace unit if needed but that is a false claim.

Terrible company.

Now we out of money and probably we not going to have a working ax unit for the 100 plus degree here in Arizona. Please pray for us because American home Shield careless about customers

Product or Service Mentioned: Air Conditioner Repair.

Reason of review: Pricing issue.

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