Our initial service request was put in on 5/12/16. It is now 6/7/16 and we still have no air conditioner in triple digit heat.
We feel like an address and a file number instead of a family with a 2 year old child. First company sent out was a no show, second company was "busy" and had to stop their job and restart the whole process again with the now 3rd company. We've been waiting on the phone or speaking to respresentatives for hours over the past few weeks. The wait times are extremely frustrating and have never lasted less than 20 minutes.
We feel we are told a different story every time regarding a part and keep getting offered a cash out value instead. It seems they want to wash their hands clean of this situation. We were last told a part was going to take 10-14 days to get here and we are waiting again.
It's 102 here today with no sign of the heat letting up. We've held our end of the contract but AHS has failed to do theirs.
Product or Service Mentioned: Air Conditioner Repair.
Reason of review: Order processing issue.