American Home Shield Air Conditioner Repair Reviews

1.5
(24 reviews)
Service Scheduling
Product or Service Quality
Value for money
Contacted AHS on a Friday for air conditioning problems.Temperature was 111 degrees in Arizona. Waited 42 minutes to speak to anyone. Was told by sales associate they would expedite the request; however, finally 22 hours later got a call stating the quickest they could get anyone out to our home was Monday. We ended up calling someone ourselves and paying out of our pocket so needless to say, the contract with them will be canceled. You can't...
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1.0
I didn't like
  • Being on hold for endless hours
#892544
This is the sorriest warranty company in the world!They send out technicians that look like bums and most of them are rude as f#%k! They promise you this and promise you that but in the end you get screwed! I wouldn't wish this s#%t on my worst enemy! Do not and I repeat, do not waste your time on these crooks. They are a mf'n scam! There are far better companies than these guys. They tell you you will just pay a service fee and then they send...
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First claim - ac was out .Took ten days and dozens of call to ahs to reach anyone. Lots of 45 minutes waits and then being cut off. Finally reached someone who scheduled appt several days later. They did not show up or call. Tried again for days finally called credit card co to dispute charges. It is not over yet. Should have checked with Bbb, over 6000 complaints against ahs. Called local ac company who came out same day and repaired ac.They...
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1.0
I didn't like
  • Hold time when trying to communicate
  • No emergency action
  • Getting disconnected
#891460
We had a service technician come out today to check out a recurring problem with our A/C unit plus added problems.The technician was very rude when we tried to ask questions. He would not check the thermostat or wiring to the system. We told him that we were told by an AHS service representative to ask for a detailed list of problems so if the same problem happens again after this repair that we will have problems on file in case the unit needed...
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3.0
I didn't like
  • Waiting on hold for 35 minutes which is ridiculous
  • Lack of care or concern i pay you to care
#889778
Over 8 days, four different vendors, air conditioner still not working in Las Vegas 110 heat, four different times requested to speak to supervisor, never a call back. Wrost customer service , average wait time on hold 55 minutes. Wasn't able to give a time frame when the work would be completed, they never cared , they are are are are are are are are are are are are are are are are are are are are are are are are are are are are are are are...
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I have had 5 visits to repair my central AC unit in the past few months.Each time I have to pay a $125 service fee and hundreds of dollars in freon refrigerant(since this warranty only covers the first $10 per pound and it costs $50/$60). The last visit from their contractor, on Friday May 27th, they said they needed a part in order to repair it and that it would take up to 10 days. Today, 5 days later I find out that the spare part has not even...
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We have had our AC units "fixed" over 12 times during the past 2 years.....this included 2 of the units needing.... TWO full freon fill ups..... WHAT?!?!?!!!!!! Most units don't need freon but every 7-10 and that's if it's a crappy unit. This is scam, they did not put the caps on so the when they replaced the freon in September, by April it was empty. This is only one way of how they set you up so you have to keep calling them back for services....
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1.9
I didn't like
  • Poor service providers
  • Being on hold for endless hours
  • False promises
#858032
They not only denied our first claim stating the the compressor was to small for the house and that the unit has hail damage from 6 year ago until we asked for a second option and all that was debunked. Now they only want to pay 500 dollars to replace the compressor to a 25 year unit instead of replacing it as many of the technicians that they have sent have stated. They want us to pay out of pocket 800 dollars for the use of a crane and more...
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