I own a house in the Tampa Florida area and signed up for a home warranty through American Home Shield. They informed me that everything in the home would be covered for the $534.00 that I paid them for the period of one year.
Two weeks after I purchased the warranty my air conditioner stopped working.
I called A.H.S. to send a repairman out to look at it. A.H.S. informed me that the compressor was blown and they would not pay the $1,700.00 to put a new one in.
They based this on the fact that the Air Conditioner (central Air) was 20 years old and I did not have documentation that it was serviced properly during all that time. I informed them that I had only owned the house for a year and that I knew the AC was old and that is why I bought the home warranty. When I signed up for the warranty the ONLY question they asked was that if everything in the home was working properly. Well - yes it was at that time.
While talking to them I felt belittled and as if they were accusing me of lying to them.They asked me why a panel was installed upside down on the AC - like I know? I did get a full refund from them. Do yourself a favor and save your money.
Avoid American Home Shield - they will find a reason to deny any claim.
Product or Service Mentioned: American Home Shield Warranty.