1.0
Details

Update by user 1 day ago

American Home Shield offered $842 to settle the dispute. To finally get something out of the situation, I agreed to that amount provided that they send the amount to my address.

I only got the offer after complaining to the Better Business Bureau. After giving American...

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2 comments
Anonymous
#1779879

Very valid points made here. As an HVAC contractor, these are 2 of the many ways in which AHS is “shielded” from having to pay out money on behalf of their policyholders.

There are other tactics, but these are 2 of the most common. Customers can not provide their own freon, nor have their own company come and install the freon. The contractor will not RE-use the same freon that was captured from the system (would you re-use motor oil when changing an oil filter in a car?) The refrigerant coverage provided of $10 per pound was brilliant on AHS’s part, to slow down the repair process and make the homeowner strongly consider a cashout and replace their own system. It allows the contractor to recoup some of the losses that occur daily for those that service home warranty customers.

The HVAC contractor Loses money on most of the repair work they do for AHS, but they accept the loss in exchange for a high volume of low dollar requests. Remember, the contractor charges AHS even when there is a claim denial or the homeowner misses the appointment. The contractor strives to find a way to wiggle out of doing actual work or providing expensive parts.

Since you know AHS is a scam, why are you using them? The only way to stop them is for everyone to cancel their contracts.

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Review
#1711174 Review #1711174 is a subjective opinion of poster.
Product
American Home Shield 3x3 Combo Protection Plan
Pros
  • I wish i could give them zero stars
Cons
  • Terrible would not recommend to anyone
Reason of review
Warranty issue
Loss
$2400
Preferred solution
Deliver product or service ordered
Tags
  • Poor A c Performance
remain on hold for cancelation and never got an agent to get help I was told you have to wait for renewal date in order to cancel do not give out credit card info they keep In system so you can not cancel I call my bank and asked to block future charges to my account...
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1 comment
Anonymous
#1414593

completly agree

Review
#1163192 Review #1163192 is a subjective opinion of poster.
Product
American Home Shield 3x3 Combo Protection Plan
Reason of review
Return, Exchange or Cancellation Policy
Loss
$345
Preferred solution
Full refund
1.0
Details
We had two incidences this year.One was that both of our houses hot water heaters went out a month apart from each other. The technicians they sent us (two different companies) charged us 400% over the 35.00 permit fee that they never even submitted for. We notified...
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Review
#1075858 Review #1075858 is a subjective opinion of poster.
Product
American Home Shield 3x3 Combo Protection Plan
Reason of review
Poor customer service
Loss
$600
Preferred solution
Replace the dryer that is not able to be repaired as the contract claims you will.
Tags
  • Home warranties
1.0
Details
This is a complaint against American Home Shield and A & K Garage Door Company of Shreveport Louisiana. First off, AHS does not cover Garage door assemblies, only a portion of the opener - I was not aware of this. I placed my service request and after waiting a week I...
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Review
#1016096 Review #1016096 is a subjective opinion of poster.
Product
American Home Shield 3x3 Combo Protection Plan
Reason of review
Bad quality

Waste of money | American Home Shield in Augusta, Georgia

I called three times, and each time there was some fine print in a buried section of the contract that ended up costing me money. They state they will pay up to $10 per pound of freon for A/C repairs, but considering that the A/C repair company charges around $70 a pound, AHS is really not covering much at all. I've been paying $50 a month for coverage and to date I've received a grand total of zero value in return, actually it ended up costing me money because the company's the sub-contract with will try to rip you off while they have you over a barrel. Had a leak in my attic that was caused by a squirrel (not covered of course) and the company they sent out to do the repairs was going to charge us $1200 to fix the 4 holes in the flex lines. I called another company who came out and did the same repairs for $250. Took them less than 30 minutes to do all of the repairs. When I questioned the the first plumbers about their extremely high quote, his response was along the lines of "I have a lot of overhead" and "If you can find someone else who can do it cheaper then go ahead". Just really don't like being taken advantage of.
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Review
#880604 Review #880604 is a subjective opinion of poster.
Product
American Home Shield 3x3 Combo Protection Plan
Reason of review
Not as described/ advertised
1.4
Details
SEPTIC SYSTEM PUMPING & SEPTIC SEWAGE EJECTOR PUMP I have a two alternating pump septic system, where one of the pump that pumps out the effluent has failed. AHS is not covering the pump saying it is not a sewage ejector pump. Sewage is made up of ***, Liquid/Effluent,...
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Review
#857212 Review #857212 is a subjective opinion of poster.
Product
American Home Shield 3x3 Combo Protection Plan
Pros
  • Initial contact
Cons
  • Not honoring the warranty
  • Wait times for repair
Reason of review
Warranty issue
Loss
$1290
Preferred solution
Deliver product or service ordered
This complaint is being filed against American Home Shield of Virginia, Inc. (“AHS”) regarding a breach of contract related to a home warranty policy. I purchased a home warranty contract known as the “3x3 Combo” plan which became effective on March 23, 2016. Under...
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1 comment
Anonymous
#1147035

Get a second opinion within the 30days of Total Plumbing coming to your home. Its your right.

Review
#832465 Review #832465 is a subjective opinion of poster.
Product
American Home Shield 3x3 Combo Protection Plan
Reason of review
Warranty issue
Preferred solution
Abide by your contract!
Tags
  • Total Plumbing

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